The store staff were very helpful. The delivery team were late due to traffic issues but did an efficient job when they arrived. The new mattresses are wonderful - we both slept well. It was great... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were impressed with Benson for Beds from the moment we walked into the shop. The store manager, Dave was so knowledgeable and helpful and we didn’t take long to find what we were looking for. The c... Se mer
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Great point of sale assistance. With so many bases, mattresses and headboards to chose from the guidance and advice from the member of staff was invaluable. When our delivery arrived the mattress was... Se mer
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Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... Se mer
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Företagsinformation
Om Bensons For Beds - Chester
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, Storbritannien
- 1244665818
4,8
Utmärkt
711 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tim at Chester store was so helpful
Tim at Chester store was so helpful, down to earth and welcoming. No pushy sales, he’s very genuine and knowledgeable. Would definitely recommend him to anyone looking for a bed!
30 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and knowledgeable. We appreciate you recommending us!
– Thank you, Jess- Team Bensons
Very polite and informative staff
Very polite and informative staff. They walk you through all steps and thoroughly assist you on selecting the right bed/mattress for you.
3 december 2025
Svar från Bensons For Beds - Chester
We appreciate your kind words regarding our staff's politeness and knowledge. We're pleased they thoroughly assisted you in selecting the right bed and mattress.
From the minute we walked through the…
From the minute we walked through the door we were given great advice that enabled us to make the right decision.
29 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that the advice we provided helped you make the right decision. Thank you for sharing your positive experience with us!
Excellent product range in store and…
Excellent product range in store and excellent staff. Lots of sound advice without pressure.
25 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're happy to hear that you enjoyed our product range and found our staff helpful. We appreciate your positive feedback on their sound advice!
Very helpful staff
29 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're glad you received helpful assistance in choosing your items. Thank you for sharing your positive experience!
Excellent service
Excellent service , more importantly delivered within the time slot stated. Time slot was two hours , which is so much better than all day
28 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that you received excellent service and your delivery arrived within the promised time. We appreciate you taking the time to leave us feedback.
Anthea @ Customer Care
Confidence in want you choose
When we first arrived we weee given space to look around at our leisure. Once we had a few options David was very helpful and understanding of our needs and when we returned to place the order Steve checked every detail and made sure we were happy with our choice.
22 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that you felt comfortable browsing and that our team supported your needs. We appreciate you mentioning the attention to detail during your order. Thank you for your feedback.
Team Bensons
Love a latex mattress
Lola listened to what we wanted and recommended mattresses that she thought we would like. She was knowledgeable and gave us time to decide. Looking forward to getting our new mattress - thank you Lola!
23 november 2025
Svar från Bensons For Beds - Chester
We’re so happy to hear Lola listened carefully and recommended the perfect options for you! Her knowledge and patience truly make the experience stress-free, and we’re excited for you to enjoy your new mattress soon. 💜
Thank you for your positive review – Lauryn at Customer Care
Unbelievably poor service
Unbelievably poor customer service. Automated email to say bed frame delayed by 18 days- not even a call from the store. Elderly guest coming to stay and nothing to sleep on. Bensons then cancelled the mattress delivery without even asking me. Had to contact the store 3 times to get a response. They promised to call back but didn’t. Customer services offered nothing, not even a reduced price as a goodwill gesture. Only able to offer a blow up mattress (!) if the order is cancelled the day before promised delivery date. Waste of time calling them. Appalling. The sales team is super friendly when it’s time to buy and get your money off you but useless if there is a problem. Communication about the rescheduled delivery also poor. First and last time I use Bensons.
25 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We regret to hear about the poor service you experienced, especially given your elderly guest's visit. We apologise for the delayed bed frame, the cancelled mattress delivery, and the lack of communication. For further support, we have requested further information from you via Trustpilot. Please also use our live chat feature if you wish to contact us directly: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Great service
18 november 2025
Svar från Bensons For Beds - Chester
What a lovely review Timothy! Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care
The best quality mattress
The only way to get a good mattress is to go to the shop and try it yourself, great store, recommend!
19 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
Nothing beats the in-store experience! We’re thrilled you enjoyed visiting and found the perfect mattress. Your recommendation means the world to us. 💜 Thank you for your positive review – Lauryn at Customer Care
Very helpful sales assistant called…
Very helpful sales assistant called Tim. Quick service too
16 november 2025
Svar från Bensons For Beds - Chester
We’re so glad Tim could make your experience quick and hassle-free! Helpful and knowledgeable is what we strive for every time. 💜 Thank you for your positive review Jill – Lauryn at Customer Care
Great service
Great service, wanted same mattress as before but longer available but explained what we have and was shown the one that matched ours.
20 november 2025
Svar från Bensons For Beds - Chester
We’re so happy our team could help you find the perfect match when your original mattress wasn’t available! It’s great to hear the explanation and guidance made the process easy for you.
Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic customer service!
Christine was fantastic right from the moment we stepped in the door.
She was very knowledgeable, patient and kind. We both warmed to her instantly.
There was a really good selection of mattresses to choose from too!
10 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that you had a fantastic experience from the moment you arrived. We appreciate your positive feedback regarding the selection and the team member's knowledge, patience, and kindness. Thank you,
Megan at Customer Care
Barry and Dave showed exceptional…
Barry and Dave showed exceptional customer service and knowledge when it came to purchasing our new Tempur mattress.
Bought my first new bed from the store 8 years prior and happy to say that I'm pleased to return as a repeat customer.
Hassle free experience, highly recommend.
Thank you Barry and Dave :)
15 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We're delighted to hear about the exceptional service you received during your Tempur mattress purchase! We appreciate your continued support and are so glad you had another hassle-free experience with us.
We truly appreciate your feedback.
Megan at Customer Care
Stress free bed buying
The manager Dave was informative but not pushy.
He made the process of buying a new bed and mattress stress free.
10 november 2025
Svar från Bensons For Beds - Chester
We're happy to hear that the experience was stress-free and informative. Thank you for sharing your positive feedback; we appreciate it very much.
Megan at Customer Care
Buying Bedroom Furniture
We had a very positive experience when buying our bedroom furniture thanks to Paul the sales representative in the Chester store ,he took time and went through every detail with us putting our minds at rest about the products we were buying and the delivery date .
5 november 2025
Svar från Bensons For Beds - Chester
Thank you for sharing your experience at our Chester store. We’re delighted to hear that Paul took the time to go through every detail with you, ensuring confidence in your purchase and delivery arrangements. Thank you for an amazing review – Lauryn at Customer Care 💜
Great products with quality service!
Barry was the sales assistant working when we placed our order.
He was helpful, informative and non pushy.
Made the whole process swift and painless without giving the pushy salesman edge that other competitors have tried.
We came in looking for a mattress. Left with a new bed frame as well.
The store was clean, bright and airy.
5 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Chester
We’re thrilled to hear Barry made your experience smooth, informative, and completely stress-free! It’s fantastic that you felt comfortable and never pressured. Thank you for highlighting the clean and welcoming store atmosphere too!
Thank you for your positive review – Lauryn at Customer Care 💜
Paul was extremely helpful
Paul was extremely helpful. He was knowledgeable without being pushy. I absolutely hate 'pushy'. So, thank you Paul!
Enough variety of products at different price points.
5 november 2025
Svar från Bensons For Beds - Chester
We’re delighted to hear that Paul provided knowledgeable guidance in a relaxed, non-pressured way and gave you the time and information needed to make the right choice. We’re also pleased you found a great variety of products to suit your needs.
Thank you for your positive review Jane. – Lauryn at Customer Care 💜
Choosing a new mattress. We were looked after by Christine who…
We were looked after by Christine who showed us a number of different options based on our requirements. We were able to try out the different mattresses with a pillow as many times as we wanted. We then looked elsewhere and returned two days later to make a final decision. We were able to take our time, without being pressured, again being looked after by Christine, which saved us from repeating ourselves.
30 oktober 2025
Svar från Bensons For Beds - Chester
Thank you for sharing your experience! We’re delighted to hear that Christine provided such attentive service, showing you a range of options and allowing you the time and space to make the right decision without any pressure. It’s wonderful to know that her support made the process smooth and enjoyable for you.
Thank you for your positive review – Lauryn at Customer Care 💜
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