Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Se mer
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Plats
Byt platsUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Se mer
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The lady who served us at the Bensons for beds Cardiff store was very friendly and helpful. Mattress was a good price, and the bed arrived on the date that was originally stated no delays
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We agreed date with Bensons and they stuck to it and gave us reminders and updates. The delivery driver phoned approximately 40 minutes before arrival within the 2 hour delivery window given to us. Ca... Se mer
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Företagsinformation
Om Bensons For Beds - Cardiff Gate
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Storbritannien
- 2920541950
4,8
Utmärkt
473 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
When we arrived at Bensons in Cardiff…
When we arrived at Bensons in Cardiff Gate on Sunday 28 December 2025 we were looked after by Summer. She asked us what we wanted and explained the options available and not once did we feel pressured although there was a lot of information to process.
4 weeks later the bed was delivered by two very polite and helpful drivers. We love our new mattress.
25 januari 2026
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive experience! It's great to know that you felt well-supported during your visit and that the delivery went smoothly. We appreciate your feedback on our service and your new mattress.
Our assistant
Our assistant, Summer, allowed us plenty of time to make our choice and we were shown a variety of mattresses in order to make comparisons.
10 januari 2026
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that you were given ample time and a variety of options to choose from. Thank you for sharing your feedback with us; we appreciate it.
Svar från Bensons For Beds - Cardiff Gate
We're delighted our salesperson was very helpful and you received great service. Thank you for your positive feedback!
Svar från Bensons For Beds - Cardiff Gate
We're glad you had a wonderful experience and found our assistance helpful. We appreciate your intention to return in the future.
Great service & Price
The range of products available to view was excellent and the sales staff were excellent
17 januari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Cardiff Gate
We appreciate your positive feedback! We're happy to hear that you found our product range and sales staff excellent. Thank you for your review.
Summer experience 🙂
Summer had great product knowledge. She listened carefully to what we needed and offered multiple options that would be suitable for us. We felt no pressure to make a quick decision . Overall an excellent experience
3 januari 2026
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that our team member's product knowledge and attentive listening provided you with multiple suitable options. We appreciate that you felt no pressure and had an excellent experience!
Excellent service
13 januari 2026
Svar från Bensons For Beds - Cardiff Gate
Thank you so much Charles! We really appreciate your kind words — delighted to hear you received excellent service.
We’re so glad you had a great experience,
Megan at Customer Care😊✨
Right bed and the right quality
Fantastic staff, very knowledgeable, they were not pushing for a sale, they just provided the information we required to make the right decision.
13 januari 2026
Svar från Bensons For Beds - Cardiff Gate
Thank you so much Mr Preece! We're delighted to hear our team was helpful, knowledgeable, and focused on giving you the right information without any pressure. 😊 Making sure you feel confident in your decision is exactly what we aim for!
Until next time, thank you.
Megan at Customer Care
Wasn't offered the add ons at time of…
Wasn't offered the add ons at time of purchase had to go home and add it on and then was phoned to take extra deposit
10 januari 2026
Svar från Bensons For Beds - Cardiff Gate
Thank you for sharing your feedback. We’re sorry to hear that the add-ons were not offered at the time of purchase and that you had to go home to add them later. We understand how inconvenient this must have been, and we appreciate you bringing it to our attention.
Your comments have been shared with our team to ensure that all available options are clearly presented during the initial purchase process to avoid situations like this in the future.
Thank you,
Megan at Customer Care
Liz at the store was a great help
Liz at the store was a great help. Explained how everything was. And I was very happy with my experience
4 januari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Cardiff Gate
Thank you for sharing your experience Mr Evans! We’re delighted to hear Liz was such a great help and explained everything clearly. It’s wonderful that you left happy—we’ll be sure to pass your kind words on to her! 😊
Sleep well,
- Megan at Customer Care
Svar från Bensons For Beds - Cardiff Gate
Thank you for your feedback Chris! We’re delighted to hear you had a great experience with plenty of product knowledge and no pressure. Making things easy is what we aim for! 😊
Best Wishes,
- Megan at Customer Care!
The whole experience was welcoming
The whole experience was welcoming, they made sure our needs were met
6 januari 2026
Svar från Bensons For Beds - Cardiff Gate
Thank you for your feedback! We’re delighted to hear you felt welcomed and that our team ensured your needs were met. We look forward to seeing you again soon,
Megan at Customer Care
We had a great experience at this store…
We had such a brilliant experience at Bensons for Beds, and it was all thanks to Summer.
We were shopping for a mattress, base and headboard for our first home together, so we were excited… but also a bit overwhelmed and unsure about what we actually needed. From the moment we walked in, Summer made us feel completely at ease. She was so friendly, warm and welcoming, and her knowledge was incredible.
She took the time to understand us, how we sleep, what we were looking for and what would suit us best and she honestly nailed it. Everything she showed us felt spot-on, and we never felt rushed or pressured. It felt like she genuinely cared about helping us make the right choice, not just making a sale.
Buying something as important as a bed for your first home is a big deal, and Summer made the whole experience easy, enjoyable and exciting. We left feeling confident, happy and really looked after.
We honestly couldn’t recommend Summer at Bensons for Beds enough - she’s an absolute credit to the store. Thank you for making such a special milestone for us even better!
2 januari 2026
Svar från Bensons For Beds - Cardiff Gate
Thank you so much for sharing your experience! We’re thrilled to hear Summer made such an important milestone so special for you both. Her friendly approach and expert guidance truly shine through in your words. We’ll make sure Summer sees this—it will mean the world to her! Wishing you all the best in your new home and many restful nights ahead,
Megan at Customer Care
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that our team member was helpful. We appreciate your positive feedback and your time. Thank you for your positive review – Lauryn at Customer Care 💜
Antony and Tracy the delivery personal…
Antony and Tracy the delivery personal were the ultimate professionals!
Very patient with the issues they were presented with when moving the mattress.
Will definitely purchase with bensons again. Great company to deal with from start to finish
22 december 2025
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that the delivery team were professional and patient while moving the mattress. We appreciate you sharing your experience and that you'll purchase from us again,
Megan at Customer Care
Great staff in the Cardiff store
Great staff in the Cardiff store - patient and helpful.
Delivery- smooth, well organised and stuck to the 2hr time slot
Bed - so far excellent
1 november 2025
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that the Cardiff staff were patient and helpful! We're also glad the delivery was smooth and well-organised. Thank you for the positive feedback about the bed, Megan
Customer Care Team
all round great service
4 november 2025
Svar från Bensons For Beds - Cardiff Gate
We appreciate your positive feedback regarding our comprehensive service! We are happy you were satisfied with your experience.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Terrible Customer Service
Situstion ongoing. Bed was bought and customer paid for installation. On day, bed and workers arrived but could not build as wrong screws were included. Fitters left after ringing office and providing photos. They told me also that screws were greasy and have marked the material. They also reported this apparently. I was sent an email saying an engineer would get back to me within 2 days. This did not happen and when customer services were contacted, they had no knowledge of issues and challenged me to provide photos of damage to material even though their fitters had reported it. Customer services then said they would send ME the appropriate bolts and then I would have to contact an engineer. All this time there is a half built bed in my bedroom. They also said it would be no earlier than 7th November despite bed being delivered on 24th October.
I paid for this service and I still have no solution. Really appalling but nobody will read this or attempt to contact me.
Updated review:
Still no bed.
Customer service did not believe their build team that screws were too short so an independent company arrived 4 days later only to confirm they were too short. Headboard was in a poor condition and after sending photos I was offered £75 to keep headboard or £125 to spend instore !!!
Asked for a replacement headboard but stipulated I needed all of this completrd by end of November. As I write this, I still do not have a date for replacement screws or headboard.
The only helpful person is Ursula but she cannot fix this sorry mess on her own
24 oktober 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Cardiff Gate
Thank you for taking the time to share your experience — we're genuinely sorry to hear about the difficulties you've faced with your bed installation and the delay in resolving the issue.
This is absolutely not the level of service we aim to provide, especially when you've paid for a complete installation.
We’d like to investigate this further and ensure the right steps are taken to resolve everything for you. Please reach out to us directly via https://www.bensonsforbeds.co.uk/contact-us/
Thank you again for bringing this to our attention — we’re here to help and make things right.
Kind regards,
Megan at Customer Care
Svar från Bensons For Beds - Cardiff Gate
We're happy you found wide availability, good prices, and great customer care. We appreciate your positive feedback and support! – Lauryn at Customer Care 💜
Summer is a star!
It was my first time buying a new mattress and i had absolutely no idea what I was doing, The lovely Summer then came over and explained everything throughly, She helped me find the perfect mattress for me and She was really nice and happy to help.
21 oktober 2025
Svar från Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive first-time mattress buying experience. We're glad that our team member was helpful and thorough in guiding you to find the perfect mattress. Thank you for your feedback,
Megan at Customer Care
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