Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... Se mer
Företaget har svarat
Plats
Byt platsPelham Terrace, BN2 Brighton and Hove, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Friendly helpful advice in store when I went in looking to but a replacement double mattress for my daughter’s room. Manisha and her colleague listened to my queries and provided suggestions and solut... Se mer
Företaget har svarat
Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... Se mer
Företaget har svarat
The service in the store from Adie was 2nd to none. We were kept informed of the progress of our order & delivery right up to 1 hour before on the day. The delivery men were very courteous when they a... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Brighton
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Pelham Terrace, BN2, Brighton and Hove, England, Storbritannien
4,7
Utmärkt
133 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Bensons For Beds - Brighton
Thank you! 😊 We’re glad our friendly team was helpful and that delivery arrived right within the quoted time slot. Enjoy your purchase,
Megan | Customer Care Specialist🛏️✨
Ade at Brighton branch was very…
Aid at Brighton branch was very helpful. He made our purchase a very enjoyable experience.
Highly recommend.
19 april 2026
Svar från Bensons For Beds - Brighton
Thank you! 😊 We’re delighted to hear Aid at our Brighton branch made your purchase such an enjoyable experience. Thanks so much for the recommendation—enjoy your new bed! 🛏️✨
Excellent service
Excellent service from start to finish as l have encountered before with Bensons
22 mars 2026
Svar från Bensons For Beds - Brighton
We appreciate you taking the time to share your experience. We're so glad to hear you received excellent service once again!
Team Bensons
Bought in Brighton store
Bought in Brighton store, dealt with Manisha and her colleague from Co. Down (didn't get his name). Honest and upfront in explaining the pros and cons of all options.
Delivery bang on time. Deliver guys very professional in assembly and removal of old bed.
Seamless and stress free from start to finish.
Couldn't recommend highly enough.
2 april 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Brighton
We're delighted to hear about your positive experience in our Brighton store, especially with the honest guidance you received. It's also great to know the delivery and assembly were seamless. Thank you for your high recommendation!
Team Bensons
Friendly staff
Friendly staff, delivery was quick and simple. Overall a very present experience shopping at bensons.
11 april 2026
Svar från Bensons For Beds - Brighton
Thank you for your feedback! 😊 We’re glad you found our staff friendly and that delivery was quick and hassle‑free. It’s great to hear you had such a pleasant experience shopping with us,
Megan | Customer Care Specialist💜
Ask for Ade!
Ade at bensons Brighton helped us in a very friendly patient way to find the perfect mattress for us
11 april 2026
Svar från Bensons For Beds - Brighton
We're so happy to hear that you found the perfect mattress with our team's friendly and patient help! Thanks for sharing your positive experience.
Team Bensons
Svar från Bensons For Beds - Brighton
Pam Groves,
We appreciate you taking the time to share your experience. We are so pleased to hear the showroom staff were excellent.
Team Bensons - Jessica
Excellent. …
From visiting Ryan in the shop giving good advise to the efficient delivery guys I couldn’t fault anything about my experience.
Great service Thankyou
2 april 2026
Svar från Bensons For Beds - Brighton
We appreciate your positive feedback! It's wonderful to know you received great advice and efficient delivery service. Thank you for sharing your experience.
Brilliant experience in store
Brilliant experience in store, your colleague Iqbal in the Brighton store was very friendly and he provided great advice. I went back for a price match deal and the gentleman that took care of me then too was great.
Delivery easy and the mattress is just like in store, I went for the Igel nano 2500. Love it. Great value and easy process.
14 mars 2026
Svar från Bensons For Beds - Brighton
We're happy to hear about your brilliant in-store experience! It's great to know our colleague was friendly and provided helpful advice. We're glad the price match and delivery were easy, and that you love your new mattress. Thank you for the positive feedback!
Svar från Bensons For Beds - Brighton
Thank you! 😊 We’re so glad to hear you had a great experience with our team and found a lovely bed at a fair price. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Great experience
Really good customer service ,Ryan was helpful not pushy ,knew about the products he was selling and answered all our questions a really refreshing experience. The contact by email about delivery time was superb , delivery guys rang when they were near, were also friendly . Would totally recommend buying great quality beds and furniture from Bensons.
19 januari 2026
Svar från Bensons For Beds - Brighton
Thank you for the fantastic feedback! We’re so pleased Ryan made your visit relaxed and informative, and that our delivery updates and friendly team kept everything running smoothly. A truly refreshing experience — thanks so much for recommending us,
Megan | Customer Care Specialist🛏️✨
Brighton store
Manisha at the Brighton store was fantastic. She was so helpful and understanding of our situation.
12 mars 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Brighton
Thank you for your lovely review! We’re so glad to hear that Manisha was fantastic and really took the time to understand your situation. She’ll be thrilled to know her support made such a positive difference,
Megan | Customer Care Specialist 😊
Absolutely no pressure sales .
Absolutely no pressure sales .
Plenty of information and answers to my questions.
All with a smile and humour.
Great service
23 mars 2026
Svar från Bensons For Beds - Brighton
Thanks for the great review Mr Blomfield! No‑pressure, plenty of answers, and a bit of humour — that’s exactly how we love to help. So glad you enjoyed the service and hope to see you again in the future,
Megan at Customer Care💜
The pleasure of meeting Iqbal
I finally decided that I have had enough of waking up with backache,so me and my daughter visited our local Bensons For Beds.
On entering we were greeted by Iqbal.He asked if he could help,and I explained that I was after a new mattress.He proceeded to show us the range and gave us time to consider the numerous options.
Having chosen an extra firm one he settled in to the painless process of the paper work.I even bought a new bed for my grandaughter.
Iqbal was a pleasure to deal with,and a credit to the company.
Thankyou Iqbal.
14 mars 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Brighton
Thanks for the brilliant review John! Sounds like Iqbal helped you go from backache to best‑choice mattress in no time — and even a new bed for your granddaughter! He’ll be chuffed to hear your kind words. Wishing you a peaceful nights sleep,
Megan at Customer Care!💤
The staff at Bensons in Brighton were…
The staff at Bensons in Brighton were amazing and a credit to the store. We came in for a bed for me, but ended up with a bed and frame for my mum. They were fun, knowledgeable and attentive, and nothing was too much trouble.
Definitely recommend ☺️
14 mars 2026
Svar från Bensons For Beds - Brighton
Thank you so much for the fantastic feedback Scott! 😊 The team at Bensons in Brighton will be thrilled to hear they made such a great impression. We love that you came in for one bed and left with the perfect setup for both you and your mum!
Fun, knowledgeable, and attentive service is exactly what we aim for, and it’s wonderful to hear nothing was too much trouble.
Thanks for the lovely recommendation — it really means a lot,
Megan at Customer Care
Good experience Iqbal who served us was very friendly
Iqbal who served us was very friendly, knowledgeable and helpful
16 mars 2026
Svar från Bensons For Beds - Brighton
Thank you for your review Mrs Murphy! We’re delighted to hear that Iqbal was friendly, knowledgeable, and helpful.
We hope to welcome you back soon!
Megan at Customer Care💜
Great mattress, great customer service
I’ve had a great experience getting a bed from Bensons in Brighton. The store manager Ryan was incredibly helpful. He gave me plenty of time and space to think through different options and helped me find the best deal. I usually prefer to buy things online, but in this case it was really useful to have a person who could help me set up the delivery and with setting up the financing. I initially got the Staples superking extra firm mattress, but after trying to adjust to the new mattress it became clear it’s too firm. Ryan was excellent in helping me exchange the mattress to a firm. I am really glad I had his support. Without him it would have been a very stressful ordeal to organise everything.
The mattress itself is great. I’ve had it for 2 weeks now. I used to wake up many times each night because my muscles and joints would get sore. I used to also wake up very easily if my partner got out of bed. Now since I have the new mattress I sleep through the night without waking up. This has impacted my wellbeing so much it was definitely worth the investment.
For reference in the past I had a double Emma mattress. It was ok when I was sleeping on my own, a bit soft for my taste, but it wore down really quickly and started dipping when I started sleeping with a partner.
6 mars 2026
Svar från Bensons For Beds - Brighton
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear you had a great experience at our Brighton store, and that Ryan was able to support you every step of the way. Giving you the time, space, and guidance to explore your options — and helping with delivery and finance — is exactly the experience we aim for. We’re especially pleased that he made the mattress exchange smooth and stress‑free when the first firmness wasn’t quite right.
Thank you again for your kind words,
Megan at Customer Care💜
Really helpful service
Really helpful service. Ryan really helped us and pointed us in the right direction of mattress choice.
12 mars 2026
Svar från Bensons For Beds - Brighton
Craig,
We appreciate your feedback! It's wonderful to hear that our service was helpful and that Ryan guided you to the perfect mattress. Thanks for sharing!
Team Bensons - Jessica
Manisha at the Brighton store
Manisha at the Brighton store was very helpful, she helped us to find the best bed for us, she was lovely.
14 mars 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Brighton
Regi Chacko,
We appreciate your positive feedback! We're so glad to hear that you found our staff member helpful and lovely, and that they helped you find the best bed.
Team Bensons - Jessica
Warm friendly and knowledgeable staff!!
9 mars 2026
Svar från Bensons For Beds - Brighton
Thank you so much! We’re thrilled to hear you found the team warm, friendly, and knowledgeable — that’s exactly what we aim for,
Megan at Customer Care 😊🌟
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.