The delivery guys called b4 arriving and were very efficient in puttingy bed base together. My only criticism was that they dragged in boxes and mattress on my cream carpet and walls. The plastic on t... Se mer
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Det här tycker kunderna
The staff at the local branch were very helpful and knew their business well ...But the delivery drivers who i didnt meet but my partner did were according to her absolutely lovely lads.
Företaget har svarat
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... Se mer
Företaget har svarat
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Bournemouth
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, Storbritannien
- 1202529500
4,8
Utmärkt
276 omdömen
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The Friendly reception
The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience various options. He was patient and courteous. He made our day.
24 augusti 2026
Svar från Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We're thrilled to hear that our team made your experience so positive. Providing attentive and friendly service is our priority, and we're glad you felt that. We look forward to welcoming you back soon to explore more options!
Craig was very helpful and knowledgeable
26 augusti 2026
Svar från Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that Craig provided you with helpful and knowledgeable service. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again soon!
Great service from day of ordering…
Great service from day of ordering right through to say of delivery. Excellent communication regarding the delivery.
28 augusti 2026
Svar från Bensons For Beds - Bournemouth
Thank you for the glowing review Trevor! We strive to provide top-notch service from start to finish, and we are thrilled to hear that we delivered on that promise for you. We hope to have the opportunity to serve you again in the future,
Megan | Customer Care Specialist
Excellent service in store
Excellent service in store. Delivery when expected was straightforward. I would definitely buy from them again
24 augusti 2026
Svar från Bensons For Beds - Bournemouth
Hi Eileen,
Thank you for your lovely review! 😊 We're delighted to hear you received excellent service in store and that your delivery went smoothly and arrived as expected. It's wonderful to know you'd choose to shop with us again. We really appreciate your support and look forward to welcoming you back in the future!
Megan | Customer Care Specialist⭐
Excellent Service
Excellent Service!
We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain.
Roberto politely approached us as we were looking around to ask how he could help.
We explained the health situation.
He took us straight to the Slumberland Orthopaedic Lux extra firm.
He explained a lot about how it was made and the benefits of purchasing it.
It is incredibly firm.
We waited 2 weeks for delivery and it was worth the wait.
It was an instant improvement when I woke up.
I didn't hurt as much and my pain has been considerably lower since.
I'd highly recommend this mattress if you suffer with back or neck pain.
I would highly recommend Benson Beds and I highly recommend Roberto is recognised for his excellent knowledge and salesmanship.
The delivery men were polite, helpful and professional.
Excellent customer service all round.
It'll be our go to place for bed shopping in the future.
Thank you Team Benson Beds, keep up the excellent work.
24 augusti 2026
Svar från Bensons For Beds - Bournemouth
Hi Simon,
What a fantastic review! 😊 We're thrilled to hear that Roberto took the time to understand your needs and helped you find the perfect mattress. Knowing it's already making such a positive difference to your comfort and sleep is the best feedback we could ask for! 🌟 We'll be sure to pass your kind words on to Roberto and our delivery team. Thanks for choosing Bensons, and we look forward to helping with your future bed shopping,
Megan | Customer Care Specialist🛏️
Timm was very helpful and knowledgeable…
Timm was very helpful and knowledgeable in showing us all the beds that fitted our criteria, and then with the purchase was helpful and thorough.
19 augusti 2026
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear that our team member was very helpful and knowledgeable in showing you beds that fitted your criteria. It's wonderful that they were also helpful and thorough with your purchase!
Team Bensons
Highly recommended
Great products, in store service and delivery
Elle bed is perfect
Igel 4000i nanotech mattress is a different level of comfort
13 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear you're enjoying our great products, in-store service, and delivery. It's wonderful that your Elle bed is perfect and that the Igel 4000i nanotech mattress provides a different level of comfort!
Team Bensons
Svar från Bensons For Beds - Bournemouth
Hi Mr Haskell,
Thank you for your wonderful review! 😊 We're delighted to hear that you received excellent in-store help and that your delivery arrived so quickly. Providing friendly, knowledgeable service and a smooth delivery experience is exactly what we strive for. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Excellent customer service
Experience was great customer service excellent staff and mangers very helpful i would recommend Benson for beds to anyone
25 maj 2026
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear your experience was great and our staff and managers were very helpful. It's wonderful that you would recommend us to anyone!
Team Bensons
Rob was brilliant- wasn’t pushy at all…
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!
15 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bournemouth
Hi Louie,
Thank you for your fantastic feedback! 😊 It sounds like Rob deserves a gold medal in mattress matchmaking! 🏅🛏️
We're delighted to hear that he made the whole process easy for both you and your partner, giving you the information and guidance you needed without any pressure. Finding the perfect mattress can feel like a big decision, but it’s great to know Rob helped make it a simple and enjoyable experience.
We'll be sure to pass on your kind words,
Megan | Customer Care Specialist
Good service and ease of changing…
Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom
14 augusti 2026
Svar från Bensons For Beds - Bournemouth
Hey Michael,
Thank you for your feedback! 😊 We're delighted to hear that you received good service and that our 40 Night Comfort Guarantee made it easy to find the mattress that was right for you. Choosing a mattress can be difficult, and sometimes it feels different at home than it does in the showroom, so we're pleased we could help make the exchange process straightforward. We hope you're now enjoying a much more comfortable night's sleep,
Megan | Customer Care Specialist🛏️
Svar från Bensons For Beds - Bournemouth
Hey Elaine,
Thank you for your wonderful review! 😊 We're delighted to hear that everything was excellent, from the service provided by Rob in store to the support from our delivery team. It's fantastic to know that both made such a positive impression and helped make your experience a great one from start to finish. We'll be sure to pass on your kind words to Rob and the team. Thank you for choosing us,
Megan | Customer Care Specialist⭐
What's to say excellent from start to…
What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.
7 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bournemouth
We're so happy to hear you had such a positive experience from beginning to end! We appreciate you recommending us and highlighting the excellent service received.
Thank you for your positive review - Lauryn at Customer Care
Very helpful
Very helpful, knowledgeable assistant who made the task of choosing a new bed easier.
4 augusti 2026
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear that our assistant was very helpful and knowledgeable, making the task of choosing a new bed easier for you. Thank you for your wonderful feedback!
Team Bensons
Amazing service, thank you Rob!
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so impressed and therefore bought our bed and mattress through Rob. We found the service exceptional in comparison, not pushy in the slightest, but genuinely lovely, helpful staff. Thank you Rob for all your help, we cannot wait for the bed to arrive!
2 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear you had such a wonderful experience at our Bournemouth store! It's fantastic that Rob provided exceptional, helpful service without being pushy. We're delighted you're looking forward to your new bed!
Team Bensons
Matthew was very patient answering all…
Matthew was very patient answering all my questions and giving me time to decide on which bed to buy, an asset to the store
30 juli 2026
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear that Matthew was very patient answering all your questions and giving you time to decide on your purchase. It's wonderful to know they were an asset to the store!
Team Bensons
Bought a wardrobe but couldnt assemble…
Bought a wardrobe but couldnt assemble properly tried to get support from customer service they said they not assemble wardrobes .So wasting time and money Specially Bournmouth store is very bad in customer care they are not listening to customers They dont care customers .Benson bed and Mettres excellent quality but never ever buy wardrobe .
5 juni 2026
Svar från Bensons For Beds - Bournemouth
We are truly sorry to hear about the difficulties you faced with assembling your wardrobe and the disappointing experience with our customer service. This is certainly not the standard we aim for, and we understand your frustration regarding the time and money spent. We have contacted you to discuss this matter further.
Thank you for your review - Lauryn at Customer Care.
Svar från Bensons For Beds - Bournemouth
We are so pleased to hear that you experienced such good service. Thank you for sharing your positive feedback with us!
fantastic service unknown these days…
fantastic service unknown these days every thing worked to plan.congratulations for service as it is non existent in this modern computer world.
15 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Bournemouth
We are so pleased to hear that everything worked to plan and you received such fantastic service. Thank you for your wonderful feedback!
Good service
Good service, took shoes off at the door, well polite guys, the only thing I would say is weekend deliveries would be better for working people
13 juli 2026
Svar från Bensons For Beds - Bournemouth
We're so pleased to hear you received good service and that our team was polite and respectful of your home! We appreciate your feedback regarding weekend deliveries and will certainly take it into consideration.
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