Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... Se mer
Plats
Byt platsUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the r... Se mer
Företaget har svarat
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... Se mer
Företaget har svarat
The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to i... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Basingstoke
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, Storbritannien
- 1256336208
4,7
Utmärkt
414 omdömen
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Maria at Benson for beds was so helpful…
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days. The delivery people were really good and carried everything upstairs for us. Altogether a really good service.
11 oktober 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Happy customer
Tom was very helpful while we were looking for a new single bed and mattress, explaining the various types and allowing us to try them out. We were pleased to come to a decision and make a purchase.
9 oktober 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basingstoke
Thank you for your kind words Tony! We're thrilled to hear that Tom was able to assist you in finding the perfect bed and mattress. Your satisfaction is our priority, and we appreciate your business. Enjoy your new purchase,
Megan | Customer Care Specialist
Bensons Basingstoke
The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to influence my choice. This made for a pleasant shopping experience.
3 oktober 2026
Svar från Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Maria provided you with such knowledgeable and personalized service. Our goal is to make your shopping experience enjoyable, and it sounds like she succeeded. We appreciate your feedback and hope you love your new bed!
Very happy
We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the room of our choice 3 weeks later - what more could we ask? Would definitely recommend
1 oktober 2026
Svar från Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our friendly staff and found the perfect bed and mattress. It's fantastic that the finance deal worked for you and that our delivery team met your needs. We appreciate your recommendation!
Great customer service
Stuart was absolutely great in helping me confirm what suits my existing sciatic needs and was able to process my order in a way that would benefit me.
29 september 2026
Svar från Bensons For Beds - Basingstoke
Thank you for your wonderful feedback! We're thrilled to hear that Stuart was able to assist you with your sciatic needs and process your order effectively. Your satisfaction is our priority, and we look forward to serving you again!
Comfortable but Strong Smelling 'natural' Fibre Mattress
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb 2026 so have given it a good go for at least 6 months. I have tried to air it out and even spent about 3 weeks sleeping in the guest room. It was a pretty expensive mistake, I will have to give in and buy another mattress and hope it smells better.
13 februari 2026
Svar från Bensons For Beds - Basingstoke
Thank you for your feedback. We're truly sorry to hear about the unpleasant smell you've experienced with your mattress, especially after giving it such a long time to air out. We understand how frustrating and disappointing this must be, particularly given the investment you made. We have contacted you today to discuss this further.
Megan | Customer Care Specialist
Professional, caring staff and quality products
My husband and I noticed Bensons for Beds during our recent trip to St Michael's Retail Park (Basingstoke). We have been planning to upgrade our bed, so we popped into the showroom to browse the available options. Maria welcomed us as we entered the store. When I mentioned I had scoliosis - a sideways curvature of the spine - she immediately identified the most suitable beds.
I have never tested a bed in public before, but Maria's tactful and professional interpersonal skills put me at ease. Furthermore, the showroom's environment was clean and inviting. The quality of the first mattress that I tested was PERFECT! Maria suggested that I try another for comparison. We were very impressed with her technical knowledge.
Though we did not intend to buy a bed that day, we were confident that we had found the ideal bed, thanks to Maria.
UPDATE on 02/10/2026 - In my previous review, I should have made it clearer that we DID, in fact, purchase a Sealy Bronte Posturepedic Mattress and Divan on our first visit to Bensons For Beds. In fact, we are looking forward to their delivery in 3 days.
21 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Maria made your experience enjoyable and informative. It's great to know you found the perfect bed for your needs. We look forward to welcoming you back when you're ready to make your purchase!
Svar från Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with us, from start to finish. Thank you for your wonderful feedback!
Team Bensons
A great custoner service from the very…
A great custoner service from the very beginning. Very happy customer.
13 september 2026
Svar från Bensons For Beds - Basingstoke
Hi Mike,
Thank you for your lovely review! 😊 We're delighted to hear you received great customer service from the very beginning. Knowing you're a very happy customer means the world to us, and we truly appreciate your support. We hope you enjoy your purchase,
Megan | Customer Care Specialist⭐️
Tom was very helpful and friendly- no…
Tom was very helpful and friendly- no hard sell just direct and honest advice.
8 september 2026
Svar från Bensons For Beds - Basingstoke
We're so pleased to hear that Tom was very helpful and friendly, and provided direct and honest advice. Thank you for your wonderful feedback!
Team Bensons
Excellent product
Excellent product.
Good service delivery.
Professional team members, polite and efficient. Very pleased.
10 september 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with our product and service! It's wonderful to know our team members were professional, polite, and efficient. Thank you for your kind words.
Team Bensons
From the shop sales advisor to delivery…
From the shop sales advisor to delivery and installation my customer experience has been superb! I’d recommend to everyone.
4 september 2026
Svar från Bensons For Beds - Basingstoke
We are absolutely thrilled to hear that your customer experience, from the sales advisor to delivery and installation, was superb! It's wonderful to know you'd recommend us to everyone. Thank you for your fantastic feedback!
Team Bensons
Got great service and advice from…
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
30 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Stuart provided you with great service and advice. Choosing the right mattress can make a world of difference, and we're glad you're excited about your new purchase. Wishing you many restful nights ahead!
Svar från Bensons For Beds - Basingstoke
Thank you for your kind words! We're thrilled to hear that Maria provided you with excellent service. Our team is dedicated to ensuring every customer has a great experience. We look forward to welcoming you back soon!
Excellent
The whole experience from buying the bed to delivery was excellent. I would certainly recommend them to anyone
24 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basingstoke
Thank you for the great feedback! We couldn't be happier to hear that you had an excellent experience from start to finish. We appreciate your recommendation and look forward to helping others find their perfect bed as well.
Megan | Customer Care Specialist
Very helpful assistant in the store
Very helpful assistant in the store, ordered on line and gained an additional £50 discount and was able to purchase via the Avios APP and collect 8 air miles for every £1 spent.
27 augusti 2026
Svar från Bensons For Beds - Basingstoke
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our assistant and enjoyed the discounts and air miles. We appreciate your support and look forward to serving you again soon!
Purchased a new mattress from Bensons…
Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guys were helpful, well mannered and efficient. Can’t fault the service we’ve received. Thank you.
19 augusti 2026
Svar från Bensons For Beds - Basingstoke
Hi Glen,
Thank you for such a fantastic review! 😊 We're delighted to hear you had a great experience from the moment you visited the store right through to delivery. It's wonderful that our team could help you find the perfect mattress and make the process smooth and enjoyable. We'll be sure to pass your kind words on to the manager and delivery team. Enjoy your new mattress, and thank you for choosing us,
Megan | Customer Care Specialist🚚
Recommended Service
The bed and furniture was delivered on time as per the delivery schedule. The bed & furniture were installed efficiently and respectfully by polite delivery staff.
24 augusti 2026
Svar från Bensons For Beds - Basingstoke
Hello Ann,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your bed and furniture were delivered on time and installed efficiently by our delivery team. It's great to know that their polite and respectful approach helped make the experience a positive one. Thank you for choosing us, and we hope you enjoy your new furniture and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
Svar från Bensons For Beds - Basingstoke
Hi Stephen,
Thank you for your feedback! 😊 We're thrilled to hear you received superb service. Providing a great experience from start to finish is what we strive for, and it's wonderful to know we delivered.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff member. Helped us find the perfect mattress for us and within our budget.
8 augusti 2026
Svar från Bensons For Beds - Basingstoke
We're so pleased to hear that our staff member was very helpful and knowledgeable in assisting you. It's wonderful that you found the perfect mattress within your budget!
Team Bensons
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