Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... Se mer
Företaget har svarat
Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... Se mer
Företaget har svarat
Very good customer service from Helen at Mayflower, Basildon. She was really helpful and patient. I havent had delivery yet but hopefully that will all go smoothly.
Företagsinformation
Om Bensons For Beds - Basildon
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Storbritannien
- 1268525908
4,8
Utmärkt
653 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extremely happy
Rachel at Basildon store excellent. Not Pushy and answered all the right questions asked.did not treat me like an idiot.i checked and tested the mattresses recommended online with top reviews. if I would have bought online I would of wasted alot of money glad I went to Bensons got what I wanted and a great deal
28 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
Hi Andrew,
Thank you for your fantastic review! 😊 We're delighted to hear that Rachel at our Basildon store provided such excellent service. It's wonderful to know that she took the time to answer all your questions, offered helpful advice, and gave you the space to make the right decision without any pressure.
We'll be sure to pass your kind words on to Rachel. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Outstanding
Outstanding. The professionalism was obvious from the outset. Polite and knowledgeable staff throughout the process. Even the delivery driver and his mate were careful not to knock any pictures ( that I should’ve removed 🙄) off the wall. Thanks everyone.
25 augusti 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
Thank you for your fantastic review! We're thrilled to hear that our team's professionalism and care made a positive impression. Your satisfaction is our priority, and we appreciate your kind words. We'll be sure to share your feedback with the entire team. Thanks for choosing us!
Rachel at Bensons for Beds in Basildon…
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really easy. Thank you Rachel!
26 augusti 2026
Svar från Bensons For Beds - Basildon
Thank you for your kind words! We're thrilled to hear that Rachel provided you with such a positive experience. Our team is dedicated to helping customers find the perfect mattress, and it's great to know Rachel made it easy for you. We appreciate your feedback!
Order was delivered on time with…
Order was delivered on time with product in good condition.
22 augusti 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear that your order was delivered on time and that the product arrived in good condition. Thank you for your positive feedback!
Team Bensons
Sheela in the Basildon store was…
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek her out for her cheerful and helpful service.
17 augusti 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear about your positive experience! It's wonderful that our team member was incredibly helpful, attentive, and gave you the space and time you needed. We're delighted you would recommend our branch and their cheerful service.
Team Bensons
I can’t recommend Bensons for Beds…
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a bit mad in store but it’s been so worth it. The delivery were so friendly and full of advice. Overall an excellent service.
16 augusti 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear you had such a perfect experience with us, from your visit in-store to the delivery of your new bed! It's wonderful that our delivery team was friendly and full of advice. We're delighted to know it was an excellent service overall.
Team Bensons
The lady who took around the shop was…
The lady who took around the shop was very nice and kind
8 augusti 2026
Svar från Bensons For Beds - Basildon
Hey Mrs Bellis,
Thank you for your feedback! 😊 We're delighted to hear that the lady who assisted you in store was so nice and kind. Providing a friendly and welcoming experience is something we pride ourselves on, and it's wonderful to know she made your visit a positive one.
Thanks again for your support — we truly appreciate it!
Megan | Customer Care Specialist
Svar från Bensons For Beds - Basildon
Hi Miss Morgan,
Thank you for your review! 😊 We're delighted to hear that our staff were very helpful during your experience with us. Providing friendly, knowledgeable support is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Bensons Basildon
The shop assistant Helen helped us and had so much patience letting us try different mattresses beds and pillows , and showing us all options , we didnt know what we wanted other than it had to be kingsize and an ottoman base she then printed a quote of what we wanted , there was no pressure to purchase and was put at ease. We then went away to various other shops but came back and purchased and are happy , now just got to wait for delivery.
31 juli 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear about your positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We're delighted you came back and made a purchase, and we hope you enjoy your new bed!
Team Bensons
Great experience
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way.
Benson's are definitely getting it right!
28 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
We're so pleased to hear you had a great experience from our sales team all the way through to delivery. It's wonderful that our communication was excellent throughout the process. Thank you for your kind words!
Team Bensons
Great in store service
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t have bought a bed if it hadn’t been for being able to see it in person, And having physical stores have Bensons a huge edge over online only bed sellers. Really impressed, thanks Bensons!
29 juli 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear you had such a great experience with us! It's wonderful that our physical stores and helpful staff made such a positive difference in your decision. We appreciate your kind words.
Team Bensons
Excellent service from start to finish…
Excellent service from start to finish ,staff are very helpful,polite ,understanding and have really good knowledge about their products too
29 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
Thank you for your fantastic review! We're delighted to hear that you received excellent service from start to finish. It's wonderful that our team was helpful, polite, understanding, and knowledgeable about our products.
Team Bensons
Don’t stick to delivery dates
I was promised a delivery date and 1 of the beds didn’t arrive. They then pushed it back by 2 weeks. Don’t trust the delivery timelines - you’ll be left disappointed. I only used them as they offered the quickest lead times.
25 juli 2026
Svar från Bensons For Beds - Basildon
Thank you for your feedback. We're sorry to hear about the delay to your order and the disappointment caused when one of your beds did not arrive as originally promised.
We can confirm that we have contacted you today to discuss your concerns and provide an update. Once again, please accept our apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Svar från Bensons For Beds - Basildon
We're so pleased to hear that our store staff were first-class, helpful, and friendly. Thank you for sharing your positive feedback!
Team Bensons
Young lady very helpful gave me all the…
Young lady very helpful gave me all the information I needed and made it so easy to order on line
21 juli 2026
Svar från Bensons For Beds - Basildon
We're so pleased to hear that our team member was very helpful and provided all the information you needed, making your online order so easy. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
My original purchase
My original purchase was made in early February 2026 with delivery and assembly scheduled for 9th April 2026 on first use the drawer bottoms fell out due to no dowels fitted at assembly, I was offered some compensation and a small chest of drawers unit, which I accepted with delivery scheduled for a further 6 to 8 weeks time. At the end of this period I chased this up only to be told, the order hadn’t been placed correctly and I would have to wait a further 6 to 8 weeks taking me up to the end of June 2026, at this point I had decided to assemble the furniture myself due to the extremely poor construction previously, which was agreed by the company. Delivery was due on the 29th June 2026 however on this date the delivery lorry developed a flat tyre, resulting in a further weeks delay, on delivery, the fitters were expecting to assemble the item not having received a message that it was delivery only. On completing the assembly myself I became aware that the wrong size had been delivered to me which meant rearranging my existing furniture to accommodate this, all in all a most unsatisfactory stressful experience.
4 juli 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
We are truly sorry to hear about the incredibly unsatisfactory and stressful experience you've had, from the initial assembly issues to the multiple delays and the final incorrect delivery. This is far from the service we aim to provide, and we sincerely apologize for the significant inconvenience and frustration this has caused. Your feedback is invaluable as we strive to improve our processes.
Amazing product ranges
Amazing product ranges , even better customer service . I had a problem with my order was promptly solved .
8 juli 2026
Svar från Bensons For Beds - Basildon
We're so pleased you enjoyed our product ranges and experienced such excellent customer service. It's wonderful to hear that any issue with your order was promptly resolved. Thank you for your kind feedback!
Svar från Bensons For Beds - Basildon
We're so pleased you found our purchase process simple and our delivery team polite. Thank you for your positive feedback!
Team Bensons
Was left to bruise at our own leisure…
Was left to bruise at our own leisure which made a nice change
1 juli 2026
Svar från Bensons For Beds - Basildon
We're glad you enjoyed the relaxed atmosphere. We appreciate your feedback.
Team Bensons
Svar från Bensons For Beds - Basildon
Thank you for your feedback!
Team Bensons
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