Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... Se mer
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Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... Se mer
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Very good customer service from Helen at Mayflower, Basildon. She was really helpful and patient. I havent had delivery yet but hopefully that will all go smoothly.
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Företagsinformation
Om Bensons For Beds - Basildon
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, Storbritannien
- 1268525908
4,8
Utmärkt
653 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helen the lady who dealt with us for…
Helen the lady who dealt with us for very efficient and knowledgeable about the mattress we bought. She showed us numerous options and advised the pros and cons of each of them. As a result we purchased one of your slumberland mattresses and were happy with the price.
9 oktober 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you found the advice helpful and efficient when choosing your new Slumberland mattress. It's great to know that you were happy with the price. Thank you for your positive feedback, Megan at Customer Care
Staff were really helpful
Staff were really helpful, especially Helen at the Basildon store
10 oktober 2025
Svar från Bensons For Beds - Basildon
We appreciate your positive feedback! We're so glad our Basildon store staff were helpful. Thank you for taking the time to share your experience with us, Megan at Customer Care
Great Service
From buying the mattress to the delivery and removal of the old one we received great service. Highly recommend Bensons.
3 oktober 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you received great service from purchase to delivery, including removal of your old mattress. Thank you for recommending us, Megan at Customer Care
Sales rep was very helpful and…
Sales rep was very helpful and explained all options for our purchase as well as all the services for delivery and appropriate disposal of items being replaced.
2 oktober 2025
Svar från Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was helpful in explaining all the options for your purchase. Thank you for your review John – Lauryn at Customer Care 💜
Bed Wetting
Robin the store assistant was polite knowledgeable and helpful. But most of all had a good sense of humour. When my friend and I purchased our products.
28 september 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you found our store assistant to be knowledgeable, helpful, and humorous. We appreciate you taking the time to share your positive experience with us.
Thank you,
Lauryn at Customer Care
Our experience with Robin
Our experience at your store was second to none.
Your assistant Robin was very understanding with what we required in the perfect bed.
If I know of anyone going to your store I'm going to tell them to ask for him,as I know they will not be disappointed.
28 september 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you had such a wonderful experience in our store. It's great to know that our team member was so helpful in finding the perfect bed. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care
Your sales assistant was very helpful
20 september 2025
Svar från Bensons For Beds - Basildon
We appreciate your kind review! It is great to know our sales assistant was so helpful to you and that we provided great service.
Thank you,
Lauryn at Customer Care.
A new bed
Ordering and choice of delivery dates. Along with delivery day was by excellent service.
22 september 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you found our ordering process and delivery date options excellent. Thank you for your positive feedback and for sharing your experience.
Thank you,
Lauryn at Customer Care.
Lovely friendly staff
Lovely friendly staff, easy to deal with regarding product information. Recommended
22 september 2025
Svar från Bensons For Beds - Basildon
We appreciate your recommendation and are happy to hear that our friendly staff were easy to deal with and provided helpful product information.
Thank you,
Lauryn at Customer Care.
Helen gave great service and helped us…
Helen gave great service and helped us with out recenmt bed purchase
19 september 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you had a positive experience and appreciate the helpful service you received during your recent bed purchase.
Thank you,
Lauryn at Customer Care.
Helen was extremely helpful
Helen was extremely helpful in helping me choose my final decision on what bed I wanted to purchase
13 september 2025
Svar från Bensons For Beds - Basildon
Thank you for your kind words, Helen is a crucial part of our team and works hard to ensure our customers find the perfect bed for their needs. We appreciate your feedback and hope you enjoy your purchase!
Svar från Bensons For Beds - Basildon
Thank you for your kind words! We strive to provide top-notch service and a wide variety of options at affordable prices. We appreciate your feedback and look forward to serving you again in the future.
Staff very helpful and made choosing my…
Staff very helpful and made choosing my bed easy, and I am very happy with my choice.
6 september 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that our team made selecting your bed easy and that you are pleased with your choice. Thank you for sharing your experience.
Take care,
Megan at Customer Care
Svar från Bensons For Beds - Basildon
We appreciate your kind words! We are so glad you found our staff welcoming and knowledgeable.
Take care,
Megan at Customer Care
You really are supported in getting the best bed and mattress for you!
We went in to have a look at some mattresses but I was reluctant to buy one just encase we did not like it, once we got it home, especially as they cost a lot of money. Rachael, the sleep expert came and introduced herself and she explained that we could return it within 40 days if we didn’t like it. She also took us to a bed that collected information as you layed down on it, in your sleep position and it showed you what mattress would be best for you and caused less pressure on your body. We then went round and tried out many mattresses and final we found one that we really loved. Rachael made it an enjoyable and easy process and she had so much knowledge which was so helpful. We cannot wait until our new mattress is delivered.
3 september 2025
Svar från Bensons For Beds - Basildon
We're glad you enjoyed your experience. It's great to hear that the return policy and sleep technology helped ease your concerns. We appreciate your feedback about the enjoyable and informative service you received. We're delighted you found a mattress you love and thank you for sharing, Megan at Customer Care
The sales team were patient and genuine…
The sales team were patient and genuine advice. The delivery was exactly as advised. The quality of service very high standard.
1 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our sales team provided patient and genuine advice, and that our delivery and service met your expectations.
Take care,
Megan at Customer Care
Was made welcome as soon as we stepped…
Was made welcome as soon as we stepped inside the store. Each product was explained very well, we were given plenty of time to make up our minds. All in all, a very good customer experience.
31 augusti 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you felt welcome and had ample time to decide. It's great to know the product explanations were helpful. Thank you for sharing your very positive experience, Megan at Customer Care
Great selection of beds and customer service
Great selection of beds. Very helpful staff, Sheela was excellent. She offered some very good advice and brilliant communication. Keeping us updated via email and calling, ensuring we got the best offers. Would definitely recommend.
28 augusti 2025
Svar från Bensons For Beds - Basildon
We're happy to hear that you found a great selection of beds and that our staff was helpful. We appreciate you mentioning the excellent advice and communication you received. We appreciate your recommendation, Megan at Customer Care
Robin was very professional
Robin was very professional, informative and knowledgeable.
28 augusti 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Basildon
We're happy to hear that you found the service professional, informative, and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Svar från Bensons For Beds - Basildon
Thank you for your 5 star review John. We appreciate your kind words, Megan at Customer care
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