Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Se mer
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Det här tycker kunderna
You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Se mer
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Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Se mer
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Beginning boutique is absolutely the best online company ever! Not only well priced but the customer service is 5 star!! The staff went above and beyond helping me receive my daughter’s dress for he... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.
Kontaktuppgifter
4178, Lytton, Australien
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
2,6
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Har besvarat 100 % av sina negativa omdömen
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Amazing Customer service and excellent…
Amazing Customer service and excellent advice
17 juli 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey Shari! I am so thrilled to hear that you love our services and enjoy our products! Can't wait to keep bringing the best services to you and see what you shop for xx
Beware of ordering outside of Australia
Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back to Australia via Royal Mail! When I first looked on the website it had stated that returns would be payed for. I reached out to the support team and showed them proof that on my end it was coming up that they would send a QR code, stating that I wouldn’t have ordered if I had to pay for a return (which I didn’t see on my device). After stating this and sending proof they just said they would look into the “bug” asked if I wanted to continue with my return and to send the tracking number over. Would’ve appreciated a bit more help and haven’t heard since, just received an email for feedback… not happy. Will not be ordering from here again and will be telling others not to order
11 juli 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey lovely!
Thank you for taking the time to share your feedback. I hope you had the best time at the wedding and found a gorgeous dress for it! We're sorry to hear about your experience and completely understand how frustrating unexpected return shipping costs can be. Your feedback is very valuable to us and always strive to make the return process as easy as possible with accurate information.
We also want to acknowledge the confusion caused by the information displayed online for our returns. We've raised this with our team to investigate the issue you experienced, as the missing return information should have been shown about paying for your own postage label to have your order returned for all UK customers.
If you haven't already, please reply to our customer care email with your concerns about your return, so we can help investigate further.
It is never our intention to leave customers hanging and waiting for a reply. For future, please don’t hesitate to give us a call or reach out to us via live chat. While these cases may be quicker of communicating, we always strive to get fast responses for all customers whenever resolving enquiries.
We hope to see you shop again with us very soon!
Very disappointing
Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them.
When I tried to get a refund it was not possible for 2 of the dresses, as apparently they were on offer when I purchased them. I'm sure I had been really careful not to purchase any sale items for this reason, and I pointed out that they are currently full price on their website, but they refused.
They did refund the dress with the stain, but I still had to pay the tax.
Really terrible dresses for the price- I definitely won't shop with them again.
2 juli 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey Athena!
Thanks for taking the time to leave your review and share your feedback.
I see that we were able to resolve your issue of the faulty item received, I am so sorry about this error on our end.
In regards to your return, this was during a sitewide and all items purchased were final sale as outlined on the items, terms and conditions and in your confirmation email - unfortunately this does mean the items are not eligible for a return when purchased during this time. If anything is unclear in future, please do not hesitate to reach out to our customer care team as we'd be more than happy to assist.
We do appreciate your feedback regarding the quality and will definitely take this on board.
Would not recommend purchasing with…
Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even though I was only a few days late in initiating a return. Dresses have cheap material feel and definitely not worth the high prices with such unfriendly return policy.
15 juni 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Jessica
We appreciate you taking the time to share your feedback. We understand your disappointment in missing the 14-day return window and that the dress material did not meet your expectations.
We strive to clearly communicate our return policy through our website and return portal, though we understand it can be frustrating when the return period has passed. Your feedback regarding the material and pricing has been shared with our design and production teams as we continue working to improve our products.
They make returns impossible
They make returns impossible, I made a return and they refused to reimburse me. This company is shady and there’s a reason why they are a 2.5/5.
27 maj 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
we understand it is frustrating to have a return declined, but we want to be completely transparent about why this happened. To ensure all of our customers receive high-quality items, our policy states that returns must be in their original, unused condition. When our quality control team received and inspected your return, the item unfortunately had visible stains on it. Because it was damaged and could not be restocked, we could not process a refund. We are always happy to accept returns that meet our policy guidelines. However we must be fair and consistent with all our customers.
Svar från Beginning Boutique
Hi Kerryn, we’re sorry to hear you were disappointed with your experience 💔
As mentioned, the items in your order were marked as final sale and non-returnable at the time of purchase. While a return request was able to be submitted through a third-party returns platform, all requests are still reviewed in line with our returns policy before approval.
We understand this may have been frustrating but I'm glad to see this was sorted for you. Our team is available 24 hours, 6 days per week if you have any questions!
Size guides were completely off and they don’t offer refunds past 14 days
The size guides were completely off and didn’t fit my proportions at all :( I ordered these dresses for a holiday I was going on and none of them fit. When I came back from the holiday, I went to return them as I no longer needed the dresses and it’s exchange only because it’s over 14 days. Seriously? 14 days is such a short window. Especially compared to their competitors. So I’ll just be stuck with a $200 voucher for a store I can’t shop at because nothing really fits me once I process it. Super disappointing from a Brisbane brand as a Brisbane girl
12 maj 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Hannah, thanks for taking the time to leave us some feedback 💔
Please note, refunds are available on all eligible items when posted back to us within 14 days of delivery, and 30 days for store credits and exchanges. This can be found easily on our website and we always encouraged to reviews this prior to purchase.
If you ever need assistance with a return or feel you won't make the timeframe, please always reach out to us so we can find the best solution for you! I've sent you an email to follow up x
No hay atención al cliente
Enviaron el pedido (que era para regalar) muy tarde, mintiendo, ya que me decían que estaba enviado pero la compañía de reparto (CTT) me decía que no lo habían recibido. Por otra parte, como se puede apreciar en las fotos, no tiene nada que ver lo que promocionan (foto izquierda) con lo que recibí.
Para terminar, inicié el proceso de devolución del pedido y el reembolso del mismo, me hicieron responder un formulario de más de cien preguntas cuyas respuestas tenían que ser de más de 80 o 100 caracteres (4 de febrero lo envié). Sin respuesta. La peor atención al cliente que he conocido.
NO RECOMENDABLE.
23 januari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Mik
I am so sorry for this frustrating experience.
Could you please confirm your order number beginning with 'BB' so I can assist you with your return and look into what has occurred.
You guys are amazing!!
You guys are amazing!!
Received my new dress today when I went to post my return.
It fits perfectly, I’m so happy I exchanged the first one.
Your customer service and postage speed is phenomenal and the return process is second to none, so fast and easy!
Thank you so bloody much, I’d highly recommend Beginning Boutique 😊
28 april 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Thanks so much for leaving such a great review Alicia!
We appreciate you, and are so happy you love your order and our service! x
Best customer service
I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days..
I would highly recommended your boutique for anyone looking for dance,prom,homecoming or any other occasion.
I love ordering from you!!!!
15 april 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Thank you so much for this incred feedback! We are absolutely thrilled to hear that our efficiency and customer service hit the mark for you. We know how important it is to get your outfits quickly for those big milestones, so hearing that your orders arrived at lightning speed truly makes our day. We can’t wait to help you get ready for your next special occasion 💖✨
Cute dresses & amazing customer service
Have purchased a number of products and they have all been exactly what was expected and consistent sizing. I had an issue with the shop app (not their issue) and their customer service responses quickly, incredibly helpful and professional. I enjoy buying products from there and won’t stop anytime soon!
24 mars 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Obsessed with this review Pip ✨There is nothing we love more than a "perfect fit" and we’re so glad our sizing has been hitting every single time! x
Beginning boutique is absolutely the…
Beginning boutique is absolutely the best online company ever!
Not only well priced but the customer service is 5 star!! The staff went above and beyond helping me receive my daughter’s dress for her 21st. I will always buy from them again. Outstanding!!!
20 mars 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
We are doing a happy dance knowing we could play a small part in such a huge milestone!
We hope your daughter had the best 21st (we would love to see photos)! 😍
Returns beware
I ordered sale items and was very careful to make sure they were not final sale as I had never ordered from there before. I went to return them and was told they were final sale and that it was in the terms and conditions box that I had to check but was not displayed anywhere else as they claimed.
15 mars 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Emily, thank you so much for leaving us some feedback 💔 I can see we were able to get this sorted for you however I've sent you a follow up email to check in x
Avoid this company at all cost I…
Avoid this company at all cost I ordered a dress for my daughters homecoming dance dress did not fit was worn for less then 30 seconds and put back in package and returned I received an email saying return was denied return because tags were removed they were not and the dress had stains it did not so I am stuck with a 80 dollar dress that don’t fit this company lies to avoid honoring its return policy stay away
10 februari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Mary, thanks so much for your feedback!
Please note, all items go through an extensive quality check, before dispatch and again upon return. When orders do not meet our returns policy requirements for approval, we unfortunately have to make the hard decision to send these back if they are not fit for resale 💔
We understand this situation is frustrating, however if you would like our team to take another look into this for you, please reach out directly with your order details to info@beginningboutique.com.au
Fraudulent return practices
Very short return window, but we managed to return it in time. Then they denied the return as not being in original condition because it had a few strands of hair on it from when she tried it on once. Absolute scam.
Edit: Their reply to me on this site mentions "debris" - there was no debris, and this was never mentioned in their communication with me prior. Their first email mentioned only strands of hair. When I complained, follow ups added "dust". (Again it is very odd to claim that dust would render a garment not in original condition, but in any case there definitely was not any noticeable dust when leaving our house (we'd had it for less than two weeks, there was no time to accumulate a nontrivial amount of dust!). Now when I left a negative review, they've added "debris". Clearly they will say anything to avoid a refund.
4 mars 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Thankyou for your review.
As outlined in the photos shared via email, the garment was returned with a noticeable amount of hair and debris and did not meet our original condition requirements for a return. However, as a gesture of goodwill, we have made a one-off exception and issued a store credit for the item returned.
If you have any further questions about our returns policy, please feel free to reach out to our team!
if i could give no stars i would
if i could give no stars i would. I do not believe I corresponded with a human once. They did not adhere to their return policy.
25 februari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Thank you for your review.
When your return was received, it unfortunately did not meet the condition required under our returns policy. Our team has shared photos of the item with you via email to provide further clarity around our quality standards, which are in place to ensure items remain suitable for resale and to maintain the experience for all customers.
If you have any further questions about our returns policy, please feel free to reach out to our team!
Horrible customer service, do not shop here
Incredibly disappointing experience as a first time customer and will not be returning. Highly recommend not to shop here.
I purchased a size up based on the online chat recommendation that the item was oversized by Benji on Online chat. It was a tight fit, I didn't have an outfit for the event and I then reached out asking for a refund. Was told via online chat again by Benji that return fees waived and I'll receive a "full refund".
Now I'm told I'm $10.95 out of pocket and this was non-refundable. This was not put anywhere in the chat. Tried to escalate and rejected by Michelle customer care manager.
Do not recommend to shop here unless you want to be mislead and out of pocket.
12 februari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hi Claudia, thanks so much for providing us this feedback!
When providing sizing advice over chat, our team always tries to give the best recommendation possible based on the information provided at the time. As everybody’s proportions and preferred fit can vary so differently, sometimes we unfortunately miss the mark.
We do encourage to look over the product description, fit notes and sizing information listed on the product page before purchasing.
I was unable to locate your order, however if you'd like to reach out to us with further feedback, please email with your details at info@beginningboutique.com.au 💖
0 stars. SHEIN quality for A grade prices.
If there was a chance to vote 0 stars, I would.
The quality of their product for the prices that you pay is insane. May as well shop on SHEIN for the same expected quality. This brand is literally a scam. I returned my order within the 14 days as stated on their site and was not issued a full refund.
Customer service is also passive aggressive and not helpful at all. I have never been more grossed by a company than I have this one.
9 januari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey Cartia, thank you for sharing your feedback. To clarify our policy requires returns to be posted back within 14 days to qualify for a refund. This order was posted 20 days after delivery, which made it eligible for store credit only.
Despite the delay, our team made an exception and processed a refund to your original payment method. We hope this resolution helps!
They charge for returns and exchanges
They charge for returns and exchanges. I tried to just exchange something and they were charging $10. Needless to say will not be buying anything else from here
6 januari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey Rob, We’re sorry to hear your experience didn’t meet expectations.
Our returns and exchanges policy is clearly outlined on our website prior to purchase to ensure full transparency. These fees help cover the cost of return handling and shipping.
While we understand this may not suit every customer, we encourage reviewing our policies before placing an order so you can shop with confidence. We appreciate you taking the time to share your experience.
Terrible Customer Service
I ordered a pair of shorts. After less than 3 hours of wear the inside seam area was EXTREMELY pilled. I contacted their customers service expecting it to be a faulty item. I'm not one to complain (my first ever trustpilot review here) but was so shocked when their customers service replied advising that pilling was standard for their products, and they suggested I get a fabric shaver. They then contacted me days later asking for me to rate their service... never again.
10 januari 2026
Omdöme utan inbjudan
Svar från Beginning Boutique
Hey Sarah, I am so sorry for the delayed response in this review and that you did not have a positive experience. I would love to resolve this issue and have reached out via email.
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