Beginning Boutique Omdömen 

1 147
TrustScore 2.5 av 5

2,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Se mer

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Betygsatt 1 av 5 stjärnor

Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Se mer

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Betygsatt 1 av 5 stjärnor

my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... Se mer

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Betygsatt 5 av 5 stjärnor

It's so comfy and warm i love this so much. It definitely runs oversized, but not too much, just perfectly. I love to wear this on winter walks or just when chilling at home.

Företagsinformation

  1. Damklädesbutik
  2. Klädbutik
  3. Klänningsbutik
  4. Butik för modeaccessoarer
  5. Festklädesbutik

Skrivet av företaget

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(1 147)

41 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

DON’T BUY NOT WORTH IT

I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.

20 april 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x

Betygsatt 5 av 5 stjärnor

5 star customer service

Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!

7 april 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x

Betygsatt 4 av 5 stjärnor

Arrived quickly

Arrived quickly. Material is ok.

5 april 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Christina, thanks for taking the time to provide this feedback and review!

Betygsatt 3 av 5 stjärnor

Dresses are great! UPS - not so much

Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.

8 mars 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.

Betygsatt 5 av 5 stjärnor

Great service/communication, sincere, reliable, beautiful dresses

Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!

6 mars 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨

Betygsatt 1 av 5 stjärnor

Bad Customer Service

They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane

10 februari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.

Betygsatt 1 av 5 stjärnor

Do not order from the store

Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!

2 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x

Betygsatt 1 av 5 stjärnor

Received the incorrect dress twice

Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.

17 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x

Betygsatt 1 av 5 stjärnor

This company has the worst customer…

This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.

20 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x

Betygsatt 2 av 5 stjärnor

Shipping

A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely wouldn’t have placed another order if I knew the return fee was so high as I’m trying to find a bridal dress that fits nicely and trying to support small.

15 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

I'm genuinely sorry that our return shipping fee was a source of disappointment. We aim to be completely transparent about this, and it's detailed in our return policy on our website, available for review before any purchase. This fee helps us cover part of the cost of the return shipping label and the necessary handling involved (nothing to do with the way it is sent).

Just to clarify, our 14-day return window starts from the day your order is delivered. As our return hub is located in California, the timeframe for returns primarily depends on domestic shipping within the US.

We truly appreciate your feedback; it's incredibly valuable as we continuously work to refine our processes and enhance your experience! x

Betygsatt 5 av 5 stjärnor

So good!!!

So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.

14 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Colleen, thanks so much for your amazing feedback! I am glad you ad a great experience and we appreciate your positive review.

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!

10 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Jo! Thank you for taking the time to leave your positive review, we appreciate your amazing feedback!

Betygsatt 5 av 5 stjärnor

quick shipping, beautiful dress, cute tote

my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience

7 januari 2025
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Giulia, thanks so much for your review! We're so glad you loved your dress and had a great experience.

Betygsatt 5 av 5 stjärnor

10/10!!!

I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!

31 december 2024
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Mak! Thanks so much for your amazing feedback, I am so glad we were able to resolve this issue for you. We appreciate your support!

Betygsatt 1 av 5 stjärnor

Scam

Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.

24 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I made an order & almost immediately…

I made an order & almost immediately was emailed as a potential security risk & had to provide evidence from my bank. I was sceptical & blacked out the account details. My order was then confirmed & shipped the same day. I received the order the very next morning. Customer Service was extremely helpful & the service was extremely prompt. I have ordered 4 items now, only 1 of them I wasnt extremely happy with the quality & returned that. The rest I am very pleased with.

21 november 2024
Omdöme utan inbjudan
Logotyp för Beginning Boutique

Svar från Beginning Boutique

Hey Skye, thanks for your great feedback! I am glad that we could help and that you have had a good experience with us. Thanks for coming back, we appreciate your support!

Betygsatt 1 av 5 stjärnor

Absolute nightmare company

I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.

18 november 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Quite good

I have to say, i live in germany but still ordered even though is from Australia, the express shipping only took 5 days and the dress was quite good quality. I even received a handwritten note. I would definitely order again if i didn’t live in Germany and wouldn’t have to pay customs (I didn’t pay that much though)😊(i ordered a formal dress btw)

31 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I could leave 0 I would

If I could leave 0 I would, the quality of the dress we ordered is terrible- I emailed customer service and tried to give them a chance to fix the problem, 7 days later they still have not helped. I would not buy from this company.

7 oktober 2024
Omdöme utan inbjudan

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