Bedfolk Omdömen 

283
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

Betygsatt 5 av 5 stjärnor

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer

Betygsatt 5 av 5 stjärnor

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Luxury comfort essentials to help you wind down well.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(283)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

A lovely company to deal with

A lovely company to deal with. Ashley is really responsive, helpful and efficient. She's made the process of swapping my robe over to a different size and colour really simple. Can't wait to receive my new robe as the original was super soft and cosy. I'll definitely be back for more products from Bedfolk once we've finished our refurb as we'll need new bed linen.

9 september 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Sarah,

Thank you so much for your wonderful review! We're so happy that you find our products, customer service, and shopping with us to be such a pleasant experience and we thank you so much for your support and very kind feedback!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Excellent quality linen and customer experience

So pleased I bought my linen bedding from Bedfolk, I found the quality of the linen to be excellent and the speedy service and customer service outstanding A ++++

19 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Sue

Thank you so much for your lovely feedback! We're so pleased that you love our linen so much and that you rate our customer service so highly!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great quality of bed linen and linen PJ…

Great quality of bed linen and linen PJ ( these are very stylish but still very comfy). Excellent and very responsive customer care support. Sizing information provided accurate and helpful.

23 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi MC,

Thank you so much for your lovely feedback! We're so happy that you're pleased with both the product quality and customer service received.

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Repeat Customer Happiness

I’ve been using Bedfolk for nearly 4 years, the range and quality of their products is fantastic.
I love all the linen bedding, I particularly love the relaxed cotton products as the texture is cool and smooth.
Everything is delivered quickly in sustainable packaging, the customer service is great.
Have recently bought baby size items for the dogs (yes the are spoiled), travel quilts (baby quilts and pillows),
I love the muted colours and the fact they all compliment each other.
Have bought baby products as gifts and throws as gifts. A real gem of a company.
Thank you Bedfolk

My only issue is the fabric detergent and softener has stopped being sold! I loved it, wish you’d bring it back.

24 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Sally,

Thank you so much for your lovely review! You are a long-time, super loyal customer and thought of very highly by everyone here at Bedfolk! Long may that continue and once again, we're so grateful to receive such fabulous feedback!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great service, fast delivery, 5 star product …

I’d browsed Bedfolk and found something similar to what I wanted, put it in my basket, but left it to consider if I should proceed with something which wasn’t a first choice, but shortly after this I received an email asking why I was hesitating, explained why and was directed to exactly what I was looking for. The service was great, delivery speedy, and product 5 star!

9 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Ann,

This is a lovely review and we're so glad that you returned and have found the whole experience from product, to delivery, to service, so positive!

Thank you so much for your wonderful feedback!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

I was looking for a company with integrity and high morals

I was looking for a dressing gown for a gift. This one hit all the right notes,wonderful Turkish cotton,great design and colour range.
Generous sizing and beautifully boxed.
It was very well received, only need to mention that the sleeves are a tad long but can be cuffed back easily.
I will be exploring more from this range for certain,great service too.

10 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Kate

This is a fantastic review and we're so grateful and pleased to hear such lovely feedback. Thank you!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Beautiful products

I have bought the bed linen before and love the quality so I decided to buy the robes as well. The quality is excellent, and the fabric is so soft. I’m very pleased with my purchases.

26 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Linda,

Thank you so much for your lovely feedback. We're so pleased that you love everything you've bought from our wonderful collection!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Good quality cosiness

I have bought items in the past from this company, they are very trustworthy and have always found good quality and cosiness, easy to order and very quick delivery

29 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Sharon

Thank you so much for your lovely review and loyal custom! We're so grateful for your wonderful feedback.

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Beautiful products

Beautiful products, gorgeously wrapped up too!

1 augusti 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Eleana,

Thank you so much for such a lovely review!

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Bedfolk Review

Excellent Customer Service and great quality beautiful products.

24 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Claire,

Thank you so much for your lovely review!

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

The best bedding for indulgent comfort

All my beds have Bedfolk linen, duvets and pillows. It’s The best bedding I have ever had abd the ordering process is easy and quick. Great company to buy from. Orders arrive quickly and products are even better than described. Essential bedding in my view. I would recommend.

20 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Frank,

Thank you so much for your lovely review! We're delighted and so grateful for your kind words and high recommendation of our products and service.

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great products, service and packaging

Great products, great service and great packaging. I had bed linen from them a few year’s ago - which I still love - and now a new dressing gown. I had to exchange the dressing gown for a smaller size and it was super easy.

18 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Beckie,

Thank you so much for your lovely review! We're so pleased you love our products, customer service, and packaging, and we really appreciate your custom and your wonderful feedback!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Superb Customer Service

Bedfolk's Customer Service is exemplary. Their team are polite and courteous and they respond very to all queries. I have purchased so many bed sets over the years and I love them all. The quality of the bedding is second to none. Also, it's really nice to have a matching set with a flat sheet so I can ditch the quilt in the warmer months and sleep under a beautiful set with just a flat sheet on top in place of a quilt. I highly recommend this company.

16 juli 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lucy

Thank you so much for your lovely and very kind review! We are so proud of everything we do here at Bedfolk, from the exceptional high quality and impeccable style abundant with our collection of bedding essentials, loungewear, bath essentials, and more, to the importance we place on offering the highest level of customer service. We're so happy to know you recommend us!

Thank you sincerely once again!

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Lovely linen bedding

Lovely linen bedding, fabulous quality, looks and feels amazing.

14 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi there,

Thank you so much for your lovely review! We're delighted that you love your new linen bedding so much and yes, we agree - our Linen is indeed rather special! We really appreciate your wonderful feedback!

Thank you once again!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

I love my new robe from Bedfolk

I love my new robe from Bedfolk. It arrived in good time and was beautifully packaged. Would definitely purchase from this company again.

9 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Paula

Thank you so much for your lovely review! We're delighted that you love your new Bedfolk robe. Our packaging and presentation is an all-important ingredient of the overall experience we aim to provide so we're super happy that you were so pleased with this too!

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

If carlsberg did bedding this would be…

If carlsberg did bedding this would be it! simply the best bedding in the world 😘

13 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Sam

Ah, that review made us smile! Thank you so much for your kind words!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 1 av 5 stjärnor

Had this bedding a while had forgotten…

Had this bedding a while had forgotten how terrible it is and I'd put it in the cupboard. The bottom fitted sheet goes saggy and horrible after one night, the duvet cover doesn't fit the duvet and the pillow cases are just irritating to put on and take off. Seriously overpriced, hundreds on bedding that's no better than the 30 quid stuff!!! Don't waste your money!

11 juni 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Steph

Thank you so much for your feedback.

We are naturally very concerned to hear how disappointed you have been with your bedding. We are confident that our bedding is of exceptional high quality, and that the quality absolutely matches the price point, but I appreciate this has not been your experience and for that we are very sorry.

Please do not hesitate to reach out to us at customercare@bedfolk.com with your order details and we'll of course do our very best to look into this for you.

The issues you've highlighted here sound like it could be a sizing issue, which is highly irregular. Customer satisfaction is of the utmost importance to us, so we'd like to do our very best to help resolve this for you.

Thank you.

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. All products are top quality and have a luxurious feel. I have bought a number of items over the past few years and I am very happy with all of my purchases. Strongly recommended.

11 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Tom,

Thank you so much for your lovely review! We're delighted that you are pleased with our excellent products and that you also appreciate the high levels of customer service we provide - it is so important to us.

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Superb quality products

Superb quality products - I have purchased duvets, linen and cotton bedding from Bedfolk and have been 100% happy with every product. Especially the linen duvet covers! Great customer service too. I would no hesitation recommending Bedfolk to friends and family.

8 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Lucy

Thank you so much for such a lovely review! We're delighted that you are so pleased with our wonderful products and also our customer service which is incredibly important to us.

Thank you so much once again for your kind words!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

I can't recommend bedfolk enough

I can't recommend bedfolk enough. I first started purchasing from them about 3 years ago, and at the time was just moving to the UK and had a tighter budget. I bought bedfolk for one bed and bedding from M&S for our second bed. Our second bed is used less and the sheets wore out within 2 years, while our bedfolk bedding just keeps getting better with time. Every time we wash our linens, they come out better than before. They are such an incredible investment, and I now only have bedfolk bedding, duvets, and pillows. The pillows and duvet are an absolute dream and have held up against a ton of wear. Customer for life here.

5 juli 2024
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Ellie,

Thank you so much for your lovely review! We're so delighted with how happy you are with our fantastic products and that you will be a customer for life!

Kindest wishes, Ashley - Bedfolk Customer Care

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