Bedfolk Omdömen 

283
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

Betygsatt 5 av 5 stjärnor

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer

Betygsatt 5 av 5 stjärnor

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Luxury comfort essentials to help you wind down well.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(283)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Lovely reversible throw

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

20 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and…

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels really high quality. Arrived quickly with sustainable packaging so a great experience all round.

10 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super soft wash bag and make up bag

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done research online I feel I have found some wonderful items. I would definitely recommend Bedfolk and I plan to purchase more items from them. They also have a good customer service team. Thanks, Lucy

29 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

In love with Bedfolk linen 🥰

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen feel buttery soft and like sleeping on a cloud?’ I asked myself. It’s all true. An exceptional night’s sleep.
This welcome slumber is made more enjoyable by the company’s ethical and eco-certifications - positivity and care all round.
They have great customer service plus a really good loyalty scheme too which has enabled me to buy the linen pillowcases so an extremely happy and satisfied customer here…thank you 😊

24 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’m delighted with my new bedding from…

I’m delighted with my new bedding from Bedfolk. I have the linen pillowcases and relaxed cotton duvet in Sky. Both items are soft and beautiful and so comfy and have washed extremely well. Can’t wait to get into bed every evening and it looks good too. Already planning my next purchase.

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer service as it should be

It's such a relief to deal with a company that still knows how to look after its customers. I've needed to contact Bedfolk's customer services a few times and, each time, they have been quick, courteous and professional. Their products are lovely too. Get lots of compliments on my bedding.

24 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

After purchasing the bed of my dreams I…

After purchasing the bed of my dreams I spent a long time looking at different bedding companies. I loved Bedfolk for the natural colours, the relaxed cotton so no ironing and the cosy look. I can honestly say I have the most beautiful and luxurious bedding. Thank you Bedfolk for such a superb night sleep. I can’t wait to order more products

16 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best customer service ever

One item out of stock so I chose a different item and the excellent products were delivered the next day.
Customer service is the best I have ever experienced.
100% recommend this company

6 juli 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

'Rose' linen flat sheets look a pretty

'Rose' linen flat sheets look a pretty, clear ballerina pink in their website photos, but the reality is a dirty looking grey/mauve pink. They were a gift and had already been opened, so could not be returned. I contacted Bedfolk for help, but nothing came of it. A huge amount of money wasted on nasty coloured slubby linen (not fine). 100% regret this purchase.

20 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Cathren

Thank you for your review.

We're very sorry that the product was not as expected. Customer satisfaction is of the utmost importance to us, and when you made contact, we tried our very best to offer the advice that you requested regarding the colour issue and returning the items.

If the return falls outside John Lewis's returns policy, it is regretfully not something within our control.

We're very sorry that this has been a purchase you regret - we truly want everyone to love our bedding. Should you find yourself on our website (direct) in the future, please do feel free to drop another email to customercare@bedfolk.com and we'd be happy to offer a discount on your next order, in the hope that we can get it right for you a second time.

Direct orders are also covered by our conscientious after-sales customer care, and we'll always do as much as we can to help in line with our returns policy.

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

High quality products, good service, prompt delivery

I’ve made multiple purchases over several years with Bedfolk and have always had exceptional service. The quality of their products is high, delivery prompt and packaging sustainable. On the rare occasion I had an issue with an item they were keen to discuss and rectify. They are a premium brand but the products reflect this x

7 juli 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Katherine

Thank you so much for your lovely review! We really appreciate your loyalty and we're so glad you love the high quality, reliable delivery, and approachable and helpful customer service. All of these aspects of our company are so important and we're super happy that we deliver accordingly.

Thank you so much once again!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

I love the linen sheets and seersucker…

I love the linen sheets and seersucker duvet covers and pillow slips. (No ironing!) I have also bought baby gifts of towelling hoodies which have been well received. If I have had any problems, the item has been replaced without fuss. We spent a third of our lives in bed; might as well be comfortable!

7 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Anne,

Thank you so much for your lovely feedback! We're so glad that you love the products you bought from us, from the super comfortable, convenient, non-iron 100% linen, to the baby gifts that have been well received.

Additionally, your customer service experience being without fuss - we will always do as much as we can to help.

Thank you so much once again.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Top quality bedding

Top quality bedding !
Ordered the linen in snow colour , washed & ironed beautifully, looks lovely on the bed too .
Customer service excellent.

25 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Beverley,

Thank you so much for your lovely review. Always a pleasure to help and we really value your loyal custom.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Beautiful Quality and Excellent Customer Service

Originally, I ordered the Linen Duvet Set in Cloud as I was looking for a warm white, but I found the colour a little too creamy for my taste. The return and refund process was incredibly easy, and thanks to the excellent customer service, I was able to order the same set in Snow and have our beautiful bed linen on the bed within a week. The linen is so soft to the touch and wonderfully comfortable to sleep in. It feels lightweight and breathable, yet has just the right amount of weight to feel luxurious and exceptionally well made without ever feeling heavy, making it perfect for warmer weather. The product isn’t cheap, but the quality makes it well worth the investment. I can already tell it will last us for years to come.

21 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jane

Thank you so much for your lovely review, so detailed and very kind.

We're super happy that you love the quality of our products and that you found communication with us to be easy - high standards of quality across the board from product to customer service is so important to us and we're glad that we delivered!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 1 av 5 stjärnor

Great Quality but let down by none existent customer service re missing product

I ordered from Bedfolk in May and there was a missing item, I emailed them immediately to let them know incase it was out of stock saying I was happy to wait if it wasn’t going to be too long, but could they let me know when I would receive it, I received no reply.

I have followed this up 3 times making sure i’m clear with my order number, full name, address etc but I have not heard from them at all in a month, which is extremely disappointing.

You really don’t want to feel that you put your trust in a company and spend a LOT of money with them on many high end and expensive products to be completely ignored when there’s a missing item!

I’m not one to jump on posting a negative review and would always look to contact the company direct if ever there was a problem, but after 3 attempts this is hopefully going to get seen and be replied to.

It’s a real shame because I was going to continue to buy products from them but will now look elsewhere, as you don’t want to feel that once you order from someone that once they have your money they really don’t care about their customers.

I have lost trust with them now and they need to send me the missing item or refund me please.

I trust now I will get a reply and just hope they hire more staff to deal with orders and emails from their customers, that goes to their services department and value their customers because that’s what makes a wonderful caring company.

I would appreciate a reply and a refund now

Regards Sue Bailey

24 maj 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Sue

I am so terribly sorry about the lack of response to your email contact with us. I can assure you that this was a result of a system setting that erroneously auto-closed your emails and meant that we didn't see them in order to respond.

As you can see from our reviews, delivering excellent and reliable customer service is of the utmost importance to us and I can assure you that had your original message been observed, the response would have been swift and as helpful as possible.

I have sent you a response privately via email with a view to offering a resolution, and once again, I am so sorry for this most irregular poor experience.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Bought from Bedfolk several times

Bought from Bedfolk several times. The quality is outstanding. Customer service is such a pleasure to deal with.

18 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi LVB,

Thank you so much for your lovely feedback! So pleased to read about how much you love the quality of our products and find customer service a pleasure to deal with. This is so important to us!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

The items I have received are amazing…

The items I have received are amazing everyone should go back to basics and not put material on you and your loved ones that has got really bad materials in it do your research and look what is in your bedding and clothing you will be shocked that is why I am going back to natural well done Bedfolk 10 stars from me five is not enough

1 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Sandra

Thank you so much for your lovely review! We're so grateful for your kind and positive feedback!

Kindest wishes,

Ashley.

Betygsatt 5 av 5 stjärnor

Great bedding

Incredibly comfortable relaxed cotton bedding, as well as the robe for warmer months, very good quality. Their customer service is great too.

10 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi K I,

Thank you so much for your kind and positive words about our products and customer service.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

A Lovely Company

I have always had good service from Bedfolk and love all of my purchases from them. Very happy with all of my bedding and the quality. The storage bags are great for keeping my sets of bedding together. Lots of colour and fabric choices too

1 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi C Elliott,

Thanks so much for your fantastic review! We're so glad that you love all of your purchases and what we do, and we really appreciate the kind and positive feedback.

Kindest wishes,

Ashley - Bedfolk Customer Care.

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