Bedfolk Omdömen 

283
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

Betygsatt 5 av 5 stjärnor

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer

Betygsatt 5 av 5 stjärnor

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Luxury comfort essentials to help you wind down well.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(283)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

An affordable luxury

I have bought bedding regularly from Bedfolk for several years. The quality is excellent, so beautiful and luxurious. The different colours blend together so well and allow you to mix and match if you choose, which is an added bonus. I particularly like the luxe range which is wonderful to sleep in! Customer service is top notch too. Products arrive quickly and any queries dealt with promptly. Highly recommended!

13 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Margaret

Thank you so much for your lovely review. We're so happy that you are pleased with the quality of our products, in particular the Luxe range, and appreciate our customer service too, which is so important to us.

Thank you so much for your loyal custom and wonderful feedback.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Gorgeous items

Gorgeous items, the quality is beautiful. Looks lovely on my bed. Really pleased!

1 juni 2026
Omdöme utan inbjudan
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Svar från Bedfolk

Hi Samantha,

Thank you so much for your lovely comments!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Honourable company selling quality products!

I have ordered multiple times from Bedfolk now- and I am always impressed! After “umming and ahh-ring” over a few similar brands I made the decision to firstly purchase the cotton luxe bedsheets, they feel super luxurious and are most definitely worth the money, really impressed and they come out even better with a quick iron. Purchased another bedding set a couple of months ago “the relaxed cotton” totally different but still gorgeous quality, I have no doubt the fabric will be great still in years to come. Finally I purchased the fitted sheet and silly me forgot to use the discount code, I messaged the customer services and they kindly refunded me the difference.. for once an honourable company selling quality products. I will most definitely be purchasing the company some of their towels as well in the future! 100% recommend

6 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Natalia

Thank you so much for your wonderful review! We're so happy to see that you are happy with the quality of our Relaxed Cotton bedding, are looking to buy some towels from us in the future, and were also happy with the customer service you received. This is so important to us, and we're super pleased to hear that we have delivered.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 1 av 5 stjärnor

100% Polyester Pillowcase

I bought a pillowcase because it said it was "100% cotton". But then it turns out that it's 100% polyester and just had a 100% cotton layer on the outside.

They hid the fact that it's 100% polyester and just mentioned that it contains "poly" as a little side-note after saying "100% cotton" on the website.

Edit/Reply:
/products/quilted-cotton-square-pillowcase-pair-sea
It's here. In the "details" it says "100% cotton" despite the fact that it's 100% plastic in 1 part and only 100% cotton on the outside.

Reply:
The only reason you say the reviews for your product is "superb" at "4.9 out of 5" is because most of the negative reviews are hidden from the website. I left a 1 star review for that product page and it's still not visible.
At no point in the product page's details does it say "100% polyester" like the label on the actual product I received. You shouldn't brag out being "natural" or "eco friendly", whatever was mentioned before on the website or in a delivery paper if you just sell plastic. You shouldn't brag about positive reviews if the only reason a product appears positive is because negative reviews are hidden.

6 juni 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Tommy

Thank you for your review. I am sorry to hear that you feel that the product wasn't as advertised.

The make-up of all of our products is clearly broken down in the Details section of each product page, so there are no surprises, and we endeavour to be wholly transparent at all times. This is the case for the Quilted Cotton Square pillowcases too, which are described as "100% cotton front & back (part recycled poly batting fill)" under Details, and our reviews for this product are superb at 4.9 out of 5.

Edit to Bedfolk reply:

Thank you for editing your review and providing more information about the issue you have highlighted. On further investigation, we have identified the root cause of the discrepancy and it stems from the wording on the product label being inconsistent. A certain batch of this product contained a label which mentions that the wadding is 100% polyester, but most of the labels advise the part-recycled poly-batting fill (and this matches our website description word-for-word.)

Although the labels are worded differently, the meaning is exactly the same. We do apologise sincerely for any confusion or concern caused.

To achieve the quilting on the front of the pillowcases, an interior wadding/fill is required to provide the volume. This wadding is the 100% polyester aspect of the product (part-recycled poly-batting fill.)

The cotton back and front is indeed 100% cotton.

We hope this helps to clarify the discrepancy and reassure.

We can also reassure you that negative reviews published on our website are not hidden. They may not always appear immediately, but all reviews are published and we would only look to consider not publishing a review if it contained profanity or if the content was in any way factually incorrect. Your review has been published.

Once again, we're very sorry that you are dissatisfied about the make up of the pillowcases and the information provided on the product page, so we do still encourage you to reach out to us at customercare@bedfolk.com if you wish to discuss further.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Fabulous bedding

Great service, beautifully packaged but more importantly the quality of the relaxed cotton sheet is great. It looks like linen but it also has the lovely softness of cotton, making the sheet a beautiful addition to my existing Bedfolk bedding. Great to look at and feel, but also lovely to sleep on.

22 maj 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi J Moore,

Thank you so much for your wonderful review! We're so happy to hear that you have found the product quality to be great and that you found a product that really works for you in our lovely relaxed cotton.

We're also glad that we delivered well with our packaging and customer service too!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

The experience of the service and product

The experience of the service and products were both excellent. I purchased the storage bags for duvets and smaller bags. They are exactly as described and much nicer than the average storage bags for linens. I had been looking for sometime. highly recommended.

15 maj 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Mrs Jones,

We're so pleased that we delivered so successfully on both the product quality and customer service too. It's so important to us to know we're getting this right!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Excellent quality of bed linen

Excellent quality of bed linen, colours are vibrant and super soft. I’m absolutely hooked ❤️

10 maj 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lorraine

Thank you so much for the wonderful feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Expensive but very comfortable!

Product I bought was comfortable, looks great and a lovely weight. Feels like it will last well. Arrived quickly.

20 april 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Tess

Thanks so much for your great review! Pleased that you are happy with the product and that delivery was prompt too!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

I love my linen and cotton throw and so…

I love my linen and cotton throw and so does my dog Rosie. Which is why we bought 2.

3 maj 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Alison

Thank you so much for your lovely review. So glad your dog Rosie loves our Linen and Cotton Throw too!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 4 av 5 stjärnor

Overall very happy, but a few gripes! Brilliant quality!

I have bought many sets of pure linen bedding, pillow and cushion pads, duvets, throws, quilted items from Bedfolk and the quality is always exceptional. They wash well
And have lovely, simple muted colours. My only gripe is that they sell a long pillow, which I love, but only in “soft” when all of the other pillows that I have are “firm” which are perfect for me. Of course, this is down to personal preference, but I just wish that they had the variety with the long pillow. Also they don’t sell a quilted protector for the long pillow which is also a shame. I feel if they launch a new product, it should all be thought out and launched properly. Last thing is that there is a huge discrepancy between how the orders are packed, some of my orders have come in lovely Bedfolk branded drawstring storage bags, which are perfect for storing spare duvets, pillows and linens for guest beds (the bags are huge!) other have come in a generic and quite rough textured drawstring bag (with no branding) and many don’t come with anything at all, just in the box! It would be great if they had a standard and stuck to it, to elevate the customer experience or just not do any of it. When it’s hit and miss, you never know how it will arrive and am disappointment when it doesn’t arrive in the branded bags, which in my opinion are the best and so useful for looking after the Bedfolk products when not being used.

30 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful quality linens

Very pleased with the quality and price. Items were beautifully packaged and despatched promptly. Highly recommend

17 april 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lenora

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

I made a mistake in ordering

I made a mistake in ordering
received personal mail with recommendations for the best way forward
The quality is simply lovely

16 mars 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jaun,

Thank you so much for your kind comments and we're so glad you found the recommendations and assistance helpful when you contacted us!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Great products, great (human) customer service

Bedfolk produce a range of quality products, but the other reason that they are my go to company for bedlinen, is that if you have a query, it’s possible to get a prompt response from a real person. As far as I am concerned, a company that delivers that sort of customer service is worth it’s weight in gold!

22 mars 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jo,

Thank you so much for your fantastic review! We've communicated a few times and it's always been a pleasure! Our focus on excellent quality products and customer service remains as strong as ever and we're so pleased that you appreciate that and have let us and others know too!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 4 av 5 stjärnor

Lovely towels, disappointing pillow cases

My first purchase from Bedfolk included some Ripple bath sheets and hand towels, a Plush bath mat and a pair of Speckled Square Pillowcases. The towels and bath mat are thick, luxurious and wonderful to use and the forest green colour is perfect for my bathroom. Sadly, the square pillow cases were a let down, which accounts for the removal of one star. The fabric is soft and lovely. However, it’s also somewhat loose and unstructured, which results in a gaping hole caused by the opening on the back. It’s meant to overlap but just doesn’t stay in place. Very disappointing for a rather expensive pair of pillow cases. I decided to keep them anyway as they suit my guest room really well but will have to sew a couple of buttons on each pillow case to keep them from opening up. I would not recommend this item unless you’re prepared to do the same.

25 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor quality, not made to last

I chose to invest in linen bedding thinking that it would last for years to come. Sadly this is not the case with Bedfolk’s linen. Despite Bedfolk stating on their blog that "100% high-quality linen is made to last and last", we have had 2 fitted sheets become threadbare with sizeable holes and are now unusable in less than 3 years. This is not the quality I would expect for a premium price point after spending over £700 on their linen bedding. After reaching out to Bedfolk, the best they could offer me was 20% off a new sheet but I have lost faith in their products due to their poor durability. I see from other reviews that I am not alone in their products lasting only several years.

26 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful quality linen

Beautiful quality linen, great colour, but the buttons and the splits just make really smart and stylish. Love it

17 mars 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi RS,

Thank you so much for your great feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Fantastic company

I love the products at bedfolk, they are consistent as a brand and I admire their appreciation and commitment to high quality products

27 mars 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lucy,

Thank you so much for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

An excellent British business with the…

An excellent British business with the finest quality and comfort by English craftsmanship. Superb duvet and pillowcase set in an ink blue hue. The thread count means it is so soft and cosy yet also crisp to look at. Customer service reliable and punctual delivery. I intend to purchase an additional two sets of their cotton range in cloud white and honey yellow.

18 mars 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Giles,

Thank you so much for your excellent review and super kind feedback! We're so pleased to have made such a positive impression!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Recently I had a small fault with my…

Recently I had a small fault with my relaxed cotton duvet cover that I had originally purchased in May 2025. Bedfolk acknowledged the fault and sent out a new duvet cover. Great products and customer service.

6 februari 2026
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Pamela,

Thank you so much for your lovely review! It was my pleasure to help when you made contact and so glad you love our products and strong focus on excellent customer service.

Kindest wishes,

Ashley - Bedfolk Customer Care.

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