Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer
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Det här tycker kunderna
We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.
I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer
My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer
Företagsinformation
Skrivet av företaget
Luxury comfort essentials to help you wind down well.
Kontaktuppgifter
Unit 42b Lansdown Industrial Estate, GL51 8PL, Cheltenham, Storbritannien
- 01242 339161
- customercare@bedfolk.com
- www.bedfolk.com
4,6
Utmärkt
283 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic customer service and lovely…
Fantastic customer service and lovely products. A rare combination nowadays.
5 juli 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi VG,
That is so lovely of you to say and we're super pleased that we've delivered on both the quality of our amazing products and our customer service which is so incredibly important to us.
Thank you so much once again!
Kindest wishes, Ashley - Bedfolk Customer Care
Delivered on time and a very cool and…
Delivered on time and a very cool and comfortable sheet as it is a natural linen
5 juli 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Eirlys,
Thank you so much for your lovely feedback! We're so happy that you're so pleased with your new linen and that delivery went well for you.
Kindest wishes, Ashley - Bedfolk Customer Care.
Sumptuous bedding and robes
I have used Bedfolk several times after experiencing bedding and bathrobes at a luxury holiday cottage. Their linen bedding is sumptuous and soft. I have now purchased three cotton robes for myself and family members. Everything I have purchased has washed beautifully. Highly recommend Bedfolk products.
21 juni 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Julie,
Thank you so much for such a lovely review! We're so pleased with how much you love our products and long may that continue! Thanks so much for the recommendation!
Kindest wishes, Ashley - Bedfolk Customer Care
Poor Workmanship / Customer Service
Linen duvet cover came apart at the seams after two 20 degree washes and line dried. Bought from John Lewis who were wonderful in giving me a refund. Bedfolk Customer Services not interested in helping/replacing damaged cover. At least I had the support of John Lewis. A pity because I was about to buy another bundle. Have gone elsewhere
1 maj 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Tobi,
We are so sorry to hear that you had a negative experience when speaking with Bedfolk Customer Services. This would never be our intention at all and offering the very best customer experience is of the utmost importance to us.
From what I can see from your review, your order was placed with John Lewis and as such, any replacement request or refund would need to be made with them. Bedfolk takes all feedback very seriously and we really appreciate your getting in touch to advise.
We will always do our best to offer advice and look into any queries or complaints relating to quality. However, we cannot offer to replace or refund an order unless it is one placed directly on our website.
I am very sorry once again if you felt we did not respond satisfactorily, but we are always here if you need any info or advice and we're delighted that John Lewis were able to resolve this for you.
We're so sorry that the Bedfolk Linen Duvet Cover you purchased did not perform as you or we would expect - this is most rare and unfortunate as we pride ourselves on the exceptional high quality of our linen.
If you wish to discuss this any further, please do not hesitate to get in touch with us at customercare@bedfolk.com.
Kindest wishes, Ashley - Bedfolk Customer Care
Not the quality/longevity I expected
Bought a king size set of linen bedding in April 2021. I sleep alone in a king size bed, alternating sides weekly. The set has been washed approx 36 times @30°. The fitted sheet and pillowcases have developed holes. At £300 a set I am beyond disappointed. Contacted Bedfolk and they explained 3years is about the expected lifespan ! I also bought a set from La Redoute at half the cost at the same time. Both sets have been washed/used identically. However no such problems with their product.
15 april 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Tony
Thank you for your review!
I appreciate that you have been in touch with us previously but if you feel we missed anything out or need us to look into this for you again, please do not hesitate to reach out to us at customercare@bedfolk.com.
Whilst we are very confident of the durability of our products, we can never give an exact lifespan as this will vary depending on a number of factors such as the level of wear and the care process. However, we will always offer feedback that is appropriate based on our findings and we will always offer to thoroughly investigate if any quality concern is raised.
If you feel this needs to be re-examined, then please do reach out to us again. We are here to help as best we can.
Thank you once again for your feedback.
Kindest wishes, Ashley - Bedfolk Customer Care
Such a disappointment
I already own two sets of the crisp cotton range and I love them. I bought the "classic cotton" expecting the same quality but unfortunately, l was disappointed. I kept them because I needed them, but you can save your money. The cotton is rough and unpleasant to the touch, I own percale IKEA sets that are better quality than this.
26 januari 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Barbara
We're so sorry to hear that you have not been happy with your Classic Cotton bedding. This is not common feedback and we are immensely proud of this style, but of course we are here to help.
If you would like to discuss this further, please do not hesitate to reach out to us at customercare@bedfolk.com with your order details and we'll do our very best to look into any quality concerns you have.
Kindest wishes, Ashley - Bedfolk Customer Care
Lower quality and yellow not white
I've bought from Bedfolk before. Quality of linen bedding seems to have gone downhill sadly. I ordered a set in Snow. Not only was the quality lower than a previous order in a different colour, the "snow" has a strong yellow tinge (I'll refrain from the obvious yellow snow jokes 😃). The fitted sheet in particular was very yellow. Bedfolk, snow isn't cream coloured or yellow, it is white. Maybe rename this colour to prevent misunderstandings? These items are going straight back for a refund. I thought i could save some cash but will be buying from Libeco, whose linen is exceptional and lasts for decades.
6 januari 2024
Omdöme utan inbjudan
Svar från Bedfolk
Hi Cat,
Thank you so much for your review and so very sorry for the delay in my reply to you.
It is naturally a concern that you were not happy with the quality of your linen and observed a yellow tinge to some of your linen in Snow. I appreciate that you have already returned this to us for a refund but we are sincerely very sorry for any inconvenience this caused.
We are super proud of the quality of our products and our linen in Snow is one of our very best selling style and colour combinations. We don't feel there has been any decline in quality but we appreciate completely that this was not your experience.
We do hope that this experience would not deter you from giving us another chance at some point in the future, and if you do need any info or advice, or wish to offer any additional feedback to us, please do not hesitate to get in touch at customercare@bedfolk.com and we'll do our very best to help.
Kindest wishes, Ashley - Bedfolk Customer Care
Highest quality in every way!
I ordered a 13.5 tog duvet online which I didn't expect before Xmas, (ordered on the 20th December) but it came on December 22nd. It was beautifully packed which included a calico drawstring bag and high quality box. There was a feeling about this packaging and the high quality of the duvet which made me feel this company really cares.
I have been using the duvet (made of recycled duck down) for 5 nights now. Its beautiful and unbelievably comfortable. It has changed my sleep into a heaven of warmth and peace. I hope to buy something else from Bedfolk as they gave me a discount code for further purchases. I would highly recommend this company.
22 december 2023
Omdöme utan inbjudan
I was quite excited to order two sets…
I was quite excited to order two sets only to have to return them. The quality of the fabric does not correspond to the price tag. On the flip side, I was kept well informed on the travel of the order.
6 december 2023
Omdöme utan inbjudan
Svar från Bedfolk
Hi Galya
Thank you so much for your feedback and our sincerest apologies for the delay in our reply.
I am so sorry that you needed to return the bedding as you did not feel the quality matched the price. We are immensely proud of the exceptional quality of our products but if you have any more specific feedback on the reason you felt they did not meet expectation, please do not hesitate to get in touch with us at customercare@bedfolk.com. We'd really appreciate the feedback.
I am glad the delivery process worked well and we hope that this negative experience won't deter you from giving us a second chance.
Kindest wishes, Ashley - Bedfolk Customer Care
beautiful, but not long lasting
I love their products and have made several purchases, but for the price, I was expecting their products to last for quite some time. The linen pillow cases in particular are looking really worn and have torn in some places.
Disappointing as I don't really want to spend £300+ to refresh my bed linen every few years...
29 november 2023
Omdöme utan inbjudan
Svar från Bedfolk
Hi there
I am so sorry for the delay in our reply to you and we thank you sincerely for your feedback.
We're so sorry to hear this and we are here to help. If you have continued to experience any quality issues, please do get in touch with us at customercare@bedfolk.com and we'll do our very best to look into it for you and help.
Thank you.
Kindest wishes, Ashley - Bedfolk Customer Care
Absolutely love their linen bedding
Absolutely love their linen bedding. Great quality and such lovely colours too. Delivery was speedy.
29 september 2023
Omdöme utan inbjudan
BEYOND BEAUTIFUL
I chose the bed linen colour called Rust and I can't stop looking at it it's literally like a beautiful Tuscany sunset. I'm so in love with this bedding and the customer services seem to be highly committed to offering a five-star service which I really appreciate. And excellent company with most beautiful bedding.
28 september 2023
Omdöme utan inbjudan
Highly recommend
Quality bedding and the nicest customer service. Highly recommend this company.
1 september 2023
Omdöme utan inbjudan
Fabulous product
Fabulous product. Didn't used to think much about bedding, but since sleeping in Bedfolk I've been spoilt. Luckily, some friends have started to buy also so I'm sleeping in it in others spare rooms too!
31 januari 2023
Omdöme utan inbjudan
Poor quality linen at a premium price
Poor quality linen at a premium price. Nothing good to say about it really. Scratchy, thin, cheap.
18 november 2022
Omdöme utan inbjudan
Svar från Bedfolk
Hi Julie,
Thank you for your feedback and I'm so sorry this was not responded to at the time for you. I am also very sorry to hear that you were not happy with your purchase. We are exceptionally proud of the high quality of our linen but we appreciate that has not been your experience and we take customer satisfaction very seriously.
Although it appears no contact was made with us directly to report your dissatisfaction, please do feel free to get in contact with us at customercare@bedfolk.com should you need to, and we'll do our very best to help.
Kindest wishes, Ashley - Bedfolk Customer Care.
Best Bedding I’ve Ever Bought
I first bought from Bedfolk 3 years ago and since then I won’t buy my bedding from anywhere else. It is the best bedding I’ve ever bought and the quality and design are the key winning factors for me. I have the linen bedding and the luxury cotton bedding and both are excellent quality. We have also recently bought the linen comfort blanket for our new baby which he sleeps with every day and loves.
I stumbled across Bedfolk on Facebook one day and I’ve not looked back when it comes to bedding. I will continue to buy from these guys because of their quality and comfort!
16 mars 2022
Omdöme utan inbjudan
Lovely bedding
Lovely bedding! We have both the classic and relaxed cotton and love them both. Very comfortable, lending themselves perfectly for a great nights sleep/ duvet day.
26 oktober 2022
Omdöme utan inbjudan
Brilliant quality bedding
Brilliant quality bedding which always arrived supebly well packed and in a timely fashion. Bedfolk is the best!
26 oktober 2022
Omdöme utan inbjudan
Super soft bedding …
I have wanted linen bedding for a long time and finally splashed out and I absolutely love it , I will definitely recommend it to friends and family
27 augusti 2022
Omdöme utan inbjudan
Beautiful Bedlinen
I've bought Bedfolk bedding several times now. Both the linen and luxe Cotton. This time I wanted something for the spare room so went for the basic cotton. Couldn't resist treating myself to the cotton throw as well. Everything arrived beautifully packaged within a couple of days, and was, again, fabulous.
12 augusti 2022
Omdöme utan inbjudan
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