Bedfolk Omdömen 

283
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

Betygsatt 5 av 5 stjärnor

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer

Betygsatt 5 av 5 stjärnor

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Luxury comfort essentials to help you wind down well.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(283)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Exceptional customer service and quality

I ordered a luxe and a relaxed cotton set from Bedfolk, I had by mistake ordered the Luxe in an incorrect size and had decided I preferred the relaxed cotton, nothing was too much trouble for the Bedfolk team, the return was easy and efficient they read my notes on the return emailed me and confirmed my exchange , the products are exceptional quality but it's the customer service that will keep me coming back time and time again. Thankyou Bedfolk

21 mars 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Heather,

Thank you so much for your lovely review! We're delighted that you're so happy with the exceptional quality and customer service you received with us!

If you at any time need any assistance or advice regarding anything in our collection, please do not hesitate to reach out to customercare@bedfolk.com.

Thank you so much once again!

Kindest wishes, Ashley - Bedfolk Customer Care.

Betygsatt 1 av 5 stjärnor

Bedfolk were extremely unhelpful

Bedfolk were extremely unhelpful when I wrote to them explaining that my rust coloured pillow cases had faded dramatically whereas the ochre ones had not -both being exposed to the same amount of light. They confirmed that there is no warning on their instructions about not exposing them to sunlight. They said that the ochre ones may fade in the future! Quote from Ashley -"The ochre could probably will fade in time if continued exposure occurs- it may just be taking longer to fade - there is no guarantee; it's always simply a risk".
I don't normally write reviews but in this case was so incensed by their very arrogant and totally unhelpful approach to myself as a customer who bought these items not expecting fading. Dreadful customer service.

11 mars 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Mrs J

Thank you for your review.

Customer service and product quality are of the utmost importance to us at Bedfolk. It is deeply regretful that we have left such a negative impression on you here and that my many comprehensive replies to you regarding the fading to your pillowcases were deemed unhelpful and arrogant. This was absolutely not my intention. I endeavoured to be as detailed and informative as possible.

Sunlight (particularly if prolonged and direct - your pillowcases were purchased 1 year ago) can cause the fading you reported. We do indeed advise to store your bedding away from direct sunlight in our Care Guide. I am sincerely very sorry for advising that this advice was not part of our Care Guide and I take full responsibility for that misinformation.

You can see the Care Guide just here: https://bedfolk.com/pages/care-for-your-bedding

Please do feel free to get back in touch with us at customercare@bedfolk.com if you wish to discuss any further with us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Beautiful Robe/Dressing Gown

The Dressing Gown I ordered was really lovely. Fantastic quality, & great to know it is ethically made .
Customer service was 5 Star and great to be able to chat to someone on the phone.
The item was well packaged and prompt delivery.
I highly recommend this Company

11 februari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Thank you so much for your lovely review and kind comments about the high quality of our products and customer service! We're delighted that we made such a positive impression and that you recommend us so highly!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Bedfolk make it so hard to get out of bed!

I recently found Bedfolk and ordered their beautiful coloured Rose squishy square large padded pillowcases. They are so soft and inviting that I decided to get the matching quilt that arrived a couple of days ago. The rose colour is so sweet, a muted soft pink that goes with everything. And the quilt is beautifully made and will be just right in the summer with a sheet instead of a duvet. They both look wonderful on the bed and the only problem now is actually getting up!

28 februari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Crystal

Thank you so much for your lovely review! We're delighted that you're so happy with your purchase from us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Relaxed cotton bedding Rose

I ordered the relaxed cotton bedding in Rose. Sheets, pillowcases and duvet covers. Beautiful colour very soft and comfortable to sleep on. Excellent delivery had everything within 2 to 3 days. I would definitely order again from this company. Very happy with my purchases. Five stars plus

8 februari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lorraine

Thank you so much for your wonderful review and kind words. We're so happy your experience was so positive!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

wonderful

delivery was fast, the item was super quality and very snuggly (i purchased the ripple robe) and i've made a whole list of other things i'd like as a result.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jo

Thank you so much for your lovely feedback! So glad you have a list of other things you like - please do reach out to us at customercare@bedfolk.com should you need any advice about anything in our collection!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great product

Great product, extremely luxurious and worth the money!

25 januari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Madhuri,

Thank you so much for your great review!

We're delighted that you're so pleased with our product, its quality, and the value for money we offer!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Quality is best you can get

Quality is best you can get ! Love Bedfolk so much, such a luxury

11 januari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Cara

Thanks so much for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Very good quality at reasonable prices

Very good quality at reasonable prices. I bought a lovely soft baby blanket and a matching wash bag for an expectant Mum and couple of really nicely scented candles. I am delighted with all my purchases

8 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jenny

Thank you so much for your kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Lovely colours

Lovely colours, soft and comfortable, great fit! And the customer service is very good.

2 januari 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Nina

Thank you for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

My go-to company for bed linen

As a return customer, I had full confidence in my repeat purchase. I expected the very best in quality, range, colour, fabric, and style options, and of course, I was not disappointed, in fact it just reinforced my commitment to support this business whenever my need arises in the future. Customer service is exemplary too.

30 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Katie

Thank you so much for your wonderful feedback! This means so much to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Bedding for me is an investment…

Bedding for me is an investment purchase and the Bedfolk products really are worth that bit more. They wash well and looked after last for years.

29 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Francesca

This is so good to hear and we appreciate the lovely feedback! Thank you!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Top company

Top company

16 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Bud

Thank you once again for your much appreciated feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Absolutely a 5 star company

Absolutely a 5 star company. Excellent products from super soft linen bedding and fluffy towels to the fantastic, plant based detergent to wash them. I bought last minute Christmas gifts too this year and the wash bag and make up bag were very much appreciated by their recipients this morning. Customer service is excellent with messages replied to in less than a day. Would highly recommend.

25 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Elizabeth,

Wow! What a lovely, extremely kind review, and it means the world to us here at Bedfolk! Thank you for being such a wonderful customer!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great

It was easy to choose from a wide variety of duvet covers that I was interested in with different colours to choose from as well - also looked at reviews before purchasing which were all positive.

11 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Amy

Thank you so much for your positive review - so glad it was a great experience for you!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products. They are pricy but very high quality - and delivery was speedy and hassle free, and used one of the better delivery companies too.

We’ve bought quite a bit from them now

15 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Chris

Thank you for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Lovely quality bedding

Lovely quality pillowcases. Soft and comfortable and the packaging was really lovely. Definitely will be purchasing some more.

15 november 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Sarah

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Postive buyer experience

Good experience, high quality products & delivered extremely quickly

27 november 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi James

Thank you so much for your great feedback!

Kindest wishes, Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Comfiest pillows

Comfiest pillows, speedy delivery and amazing customer service

3 december 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Thank you so much for your wonderful feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Lovely selection of good quality products

Lovely selection of good quality products; easy to browse and check out, and delivery was fast. Often have great deals. I bought a duvet this time which was well packaged and is very cosy. Would love to see Bedfolk doing some wool duvets!

1 november 2024
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Thank you so much for your great review!

Kindest wishes,

Ashley - Bedfolk Customer Care

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