Bedfolk Omdömen 

283
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought a luxe cotton bedding set and loved it so much we bought a second! Gorgeous colours and the luxe cotton feels so soft and smooth sliding into bed feels even more of a treat. Everything feels re... Se mer

Betygsatt 5 av 5 stjärnor

We ordered a reversible throw from Bedfolk. The colours matched perfectly with bed linen we’d previously bought from them. The weight is just right (not too heavy) and it is clearly well made.

Betygsatt 5 av 5 stjärnor

I have bought two products so far, the wash bag and make up bag in yellow. They are super soft and you can tell they are made well and will last. I wanted something made from cotton and having done re... Se mer

Betygsatt 5 av 5 stjärnor

My first purchase was the linen duvet cover in moss (I’d been eyeing up this interesting piece for a while) as I wanted to experience for myself the reason for all the rave reviews. ‘How can linen... Se mer

Företagsinformation

  1. Heminredningsaffär

Skrivet av företaget

Luxury comfort essentials to help you wind down well.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

283 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(283)

83 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great products and service

Great products and service. Lovely company.

3 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Natalie

Thank you so much for your kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Excellent Customer Service Team

This was my first time ordering from Bedfolk, and I couldn’t be more impressed with their customer service. There was a small mix-up with my order, but Ashley from the Customer Care team handled it with genuine care and professionalism. She replied promptly, explained what had happened, and went above and beyond to make things right — even sending a generous gift card as an apology for the confusion.

It’s rare to see a company take ownership and communicate so thoughtfully. The products are beautiful, and the experience has made me certain I’ll be a return customer. Highly recommend!

22 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Alexandra,

Thank you so much for your lovely review! It's so important to Bedfolk that we offer not only excellent products, but also a fantastic, pleasant customer experience. I am so happy that we didn't fall short on that and that you felt I handled the situation for you with care and professionalism and communicated well.

We're delighted you're now a return customer and we look forward to seeing you again!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Relaxed cotton bedding fabric and colours

I ordered relaxed cotton bedding fabric swatches and they arrived very promptly.The fabric is excellent quality and the colours just as they look on the Bedfolk website.I particularly wanted to see the new Latte colour and it is lovely.
The swatches have helped me make a decision and I am now going to order the Latte relaxed cotton bedding bundle.I have three sets of Bedfolk bedding already and I am very pleased with the excellent quality and feel.Thank you.

28 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Alison

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Love Bedfolk

Love Bedfolk, the customer service is excellent and so are the bedding, duvet and pillows. They clearly value high quality items and I'm a returning customer!

22 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Gav,

Thank you so much for your lovely review! We're so pleased you value so highly the quality of our products and customer service - both are so important to us and what we're all about!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Wonderful detergent and softener

Wonderful detergent and softener, don’t hesitate to order

20 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Rebecca

We're so pleased that you love our Wind Down Blend detergent and fabric conditioner, maybe even as much as we do! Thanks so much for your positive, kind review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Excellent service

I have had four deliveries from Bedfolk -swatches, pillowcases, laundry goods, pillowcases again - and they have all arrived , beautifully packaged, within days of ordering. They also replied promptly to a query I raised.

Now I need to decide which duvet cover to buy…

19 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Nanny

Thank you so much for your lovely review! We're so pleased that you love our products and we really appreciate your kind comments about the responsiveness of our customer service too - very important to us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Top class company

Top class company. I have purchased a fair few of the bedding sets in the past and yes not the cheapest but the quality is there.
There bedding gets better with age especially the linen when tumble dried.
Customer service are also excellent and any queries dealt with quickly.
Also had the pleasure in the past to talk to Jo one of the owners of Bedfolk when I needed something sorted out.
I would highly recommend Bedfolk!!

16 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Stephen

Thank you so much for your lovely, detailed review! We're so pleased that you are so happy with the bedding and the high levels of quality we invest in our product and in our levels of customer service - this is so important to us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Not the cheapest but…

If you can possibly afford to it would be worth buying your bedding from Bedfolk.
On top of the quality of the bedding, delivery is very quick and items are thoughtfully packaged.

11 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jackie

Thanks so much for your fantastic review! We really appreciate it!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Robe is soft and cosy, customer service responsive and human

I needed some help with sizing for the dream robe, and also because the first colour and size I ordered wasn’t quite right for me so I needed a bit of support to change my first order, and keep my new customer discount. Customer service support was responsive, kind, and human, and sorted out what I needed, no fuss. We’ve since bought hubby a robe too, and I’ll be back for a second in the future, I’m sure! Highly recommend.

4 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Jacqui

Thank you so much for your wonderful review! We're so pleased that you love your robe and so grateful for your kind words about our customer service. It's so important to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

The bedding is so soft and so…

The bedding is so soft and so breathable. Only getting bedding from Bedfolk from now on🩷

1 september 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Amy

Thanks so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Efficient and fast service

Efficient and fast service. Items arrived well packed. Beautifully made, quality fabric and fitted perfectly. I would buy from this firm again.

28 augusti 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi there,

Thank you so much for your kind words and positive review. We're so pleased that you are happy with the quality of our products, packaging and service.

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Dream robe

Lovely products & lightning fast service with next day delivery.

15 augusti 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi there,

Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Outstanding bedding to make any bed feel luxurious.

I have been buying Bedfolks bedding since their very early days. The quality is outstanding. It lasts for years with no fading and no coming apart at the seams. It’s great to see a variety of colours now as well as the introduction of linen, however, I found this to be a bit too pricey for me. The Luxe range is simply divine in the summer, it’s so light and soft. I have just ordered a new set and I can’t wait for it to arrive.

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi KG,

Thank you so much for your fantastic comments on our products. We're so happy that you've been so pleased with our bedding and we thank you for kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 1 av 5 stjärnor

My Bedfolk experience

Wanted to share my experience of my Bedfolk bedding which I feel could be useful to potential new buyers. In short and what I don’t think it mentions on the website is the bedding is expected to be good for at least 3 years. After 3 years ours started wearing thread bare as you can see in these pictures. I also alternate my bedding with 2 other sets so it’s not always used. Make your own mind up but personally I think if someone had told me that for that premium price it’ll last 3 years I would have thought twice!

18 augusti 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi James,

Thank you for your review.

We are naturally very sorry that the bedding has not lasted as long as you expected. Customer satisfaction is of the utmost importance to us.

As per our advice when you contacted us, there are many variables that will affect the longevity of our linen, from ensuring our Care Guide is followed, including specific washing and drying advice, to hair and skin products used, and general product care. As your bedding is almost 4 years old, it is very difficult for our Product and Quality teams to ascertain and conclude product fault at this stage, and we are confident that while linen can and should last longer than 3 years, especially if not used daily, that there is no product fault on this occasion.

Linen, as a 100% natural product, will have a natural lifespan, and won't necessarily last quite as long as cheaper bedding made with or including synthetic materials.

All of this said, we get very little feedback about our linen expiring prematurely or any perceived lack of reasonable longevity. We're very happy with our high quality offering, as well as the excellent feedback we generally receive for it.

We do of course want all of our customers to be pleased with their purchases, and we really appreciate your custom, as well as your contact with us on this matter. This is why our offer of a discount is still open. Please do feel free to get back to us at customercare@bedfolk.com if you wish to discuss further.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Exceeded My Expectations!

I’m very impressed with the linen products I received. The quality is excellent — soft, breathable, and beautifully made. The packaging was also thoughtfully done, adding a nice touch to the whole experience.

Overall, it exceeded my expectations.

9 augusti 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Costa

Thank you so much for your lovely review! So glad to hear that we exceeded your expectations with our products and the whole experience shopping with us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Happy with my order

The order process was easy, everything was delivered really fast and the products are top quality.

18 juli 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi there,

Thank you so much for your lovely review! Sp glad you were happy with our products and the overall shopping experience with us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Betygsatt 5 av 5 stjärnor

Great Quality of Products

I was impressed with the quality of your products, also the professionalism of your company, I absolutely love your products that I purchased and will continue to be buying more.

31 juli 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Alison,

Thank you so much for your kind review. We're so pleased that we impressed you with our product quality and professionalism. Look forward to see you again and do reach out to us at customercare@bedfolk.com if you need any info or advice about anything in our collection.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

Bed linen purchase.

Bed linen purchase.
The colour was just what i hoped for and the quality of the linen was lovely. Very happy with my purchase

12 juli 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Eva,

So glad you're happy with the colour and quality of our linen and that you're so pleased with your purchase. Thank you so much for your lovely review!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Betygsatt 5 av 5 stjärnor

A perfect fit

I needed some pillowcases for a new king size pillow and Bedfolk had a great selection. Soft, smooth and a perfect fit, I got two pairs of the relaxed cotton king size pillowcases, one pair in ink grey and one pair in snow white. In combination with my pillow, they make for a super comfortable night’s sleep. I initially ordered a pair in the wrong size by mistake (be careful when clicking between the colour, opening and sizing options as the sizing can default back to standard) but returning them for a refund proved simple enough. The mistake did cost me the price of the initial delivery though. Still, I’m very happy with the pillowcases which are absolutely tip-top.

17 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

beautiful dressing gown

Ordered a beautiful dressing gown for a present for my husband and it’s so soft and comfy. It’s very generously sized and came nicely packaged in recyclable paper. I’m thinking of buying one for myself. Great service and a lovely product.

14 juli 2025
Omdöme utan inbjudan
Logotyp för Bedfolk

Svar från Bedfolk

Hi Lilian,

Thank you so much for your lovely review and kind words about our products and packaging. Also fantastic that you love the dressing gown so much you're considering one for yourself!

Thank you so much once again!

Kindest wishes,

Ashley - Bedfolk Customer Care

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