Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is als... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Se mer
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Se mer
Ich hatte zweimal eine Anfrage auf Stornierung gehabt und beide Male konnte das Problem schnell gelöst werden. Ich bin sehr zufrieden mit dem Kundenservice , mit der Schnelligkeit und Problemlösung.
Företagsinformation
Skrivet av företaget
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrivet av företaget
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktuppgifter
4,3
Utmärkt
719 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Issue resolved with care and dilligence
I received coffee that was roasted 3 weeks ago (which is down to the individual roaster and not beanz obviously) but they were still very apologetic and offered to dispatch any coffee of my choice to make up for it. Happy with the outcome and polite approach of customer service team.
3 mars 2026
The lack of customer service is truly…
The lack of customer service is truly astonishing. My espresso machine has been malfunctioning for months and a video troubleshooting session concluded the machine is working fine. I am at a loss for words. Guess I will just throw my 2800$ espresso machine in the bin since I cannot get it serviced.
24 februari 2026
Svar från Beanz
We're very sorry to hear of your experience. Please expect an email shortly. We'll be happy to look further into how we might help rectify this issue.
No little extras for the delay and…
No little extras for the delay and having to buy coffee from a local shop at more expense
2 mars 2026
Excellent Customer Care
Beanz customer support arranged a replacement of an apparently bad batch of subscription coffee without any argument and also agreed to change the blend in case that was the issue. Very happy.
27 februari 2026
The team resolved my issues efficiently…
The team resolved my issues efficiently and made it a super easy process to replace what needed to be replaced.
19 februari 2026
I would have given a 5 star if the…
I would have given a 5 star if the respond time was faster. I received my replacement bags (2) since the oroginal 2 bags were never shipped but once shipped my card was charged again for the replacement coffee. Dont understand why, had to send another email regarding that charge. Waited a whole entire week to get back my refund. Things got taken care of but didn't like how it was handled.
26 februari 2026
Great customer experience.
26 februari 2026
Issue with an order was quickly resolved
I appreciate that beanz made sure my issue was completely addressed, and did so expediently.
25 februari 2026
They were very understanding about my…
They were very understanding about my original package not arriving or possibly being stolen and sent a new shipment
18 februari 2026
RESOLVED - Lack of proactive CSAT
***UPDATE**
Pro-active in getting back to me and replacing the incorrect coffee. Keeping the coffee subscription
Wrong grind was sent and I couldn't make coffee.
I emailed in. After suggestions which I tried eventually one bag was replaced.
One wasn't so I ended up paying £18 for one small bag of coffee.
Considering my subscription right now
25 februari 2026
Svar från Beanz
Dear Tom,
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about your experience.
We appreciate you working through the troubleshooting steps with us, and we regret that the resolution did not feel complete from your perspective. This is certainly not the experience we aim to provide, particularly for our subscription customers.
We would like to review this matter again to ensure everything has been handled correctly. Our support team will follow up to assist further.
Kind regards,
Beanz
Support Anfrage anfangs mit…
Support Anfrage anfangs mit Schwierigkeiten bei der Kommunikation, hat sich dann aber zum Guten gewendet :)
18 februari 2026
Beanz use DPD to deliver coffee who…
Beanz use DPD to deliver coffee who can’t even find my address and then refuse to redeliver. Then Beanz make it impossible to contact them with no email address and nobody on the phone. Just buy direct from roasters instead because Beanz customer service is appalling, and I will be cancelling my subscription.
24 februari 2026
Omdöme utan inbjudan
Svar från Beanz
Dear Ansh,
Thank you for your feedback. We’re sorry to hear about your delivery experience and understand how frustrating this must have been.
We would like to gently clarify that we do have a dedicated Support Hub where customers can contact us directly:
https://www.beanz.com/uk/en/support/contact-us.html
Our records show that you raised a case with us and that our support team responded and provided assistance to resolve the matter.
We are always here to help and would be sorry to see you cancel. Our team will follow up to further clarify and assist.
Kind regards,
Beanz
Great product great team
We have used beanz for our coffee for a year now and their service is second to none, on the rare occasion that we had a slight problem it was sorted out immediately no questions .. the products and the team are great and I wouldn't hesitate to recommend them ..
24 februari 2026
The company resolved my issue. Great job!
Although I was initially concerned, mine issue has been resolved
16 februari 2026
Svar från Beanz
Thank you for your feedback. To clarify, the referenced case was opened for a shipping-cost question and not a cancelled order or subscription. Please respond to the emails associated with that case and include your order number and/or subscription details so we can investigate further.
Very quick response
Very quick response and resolved the issue quickly even though they weren't at fault.
23 februari 2026
Quickly resolved the issue with my…
Quickly resolved the issue with my order. Highly recommend.
23 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.