Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is als... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Se mer
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Se mer
Ich hatte zweimal eine Anfrage auf Stornierung gehabt und beide Male konnte das Problem schnell gelöst werden. Ich bin sehr zufrieden mit dem Kundenservice , mit der Schnelligkeit und Problemlösung.
Företagsinformation
Skrivet av företaget
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrivet av företaget
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktuppgifter
4,3
Utmärkt
719 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problem hasn’t been solved!
11 mars 2026
Svar från Beanz
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Beratung
Meine Kaffeesorte war nicht mehr verfügbar. Ich wurde sehr gut zu einer neuen beraten.
5 mars 2026
Vfm and choice
3 mars 2026
It’s too expensive
Had the subscription for a couple of years with mixed coffee quality. It’s become too expensive for me to maintain the subscription.
4 mars 2026
Svar från Beanz
Thank you for taking the time to share your review and feedback. We’ll pass your comments along to the appropriate teams as we continuously work to improve our customers’ experience.
Issue reported and resolved within the…
Issue reported and resolved within the one phone call, missing item received very quickly
3 mars 2026
Prompt and professional…
Prompt response with professional communication and a clear customer focused approach to achieve a solution.
9 mars 2026
I provided proof of purchase and the…
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion.
Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.
6 mars 2026
Svar från Beanz
Thank you for your review and feedback. We sent an email with the proof-of-purchase details needed to continue your case. We’ll resend that email shortly for your convenience.
If Carlsberg did Customer Service !
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
6 mars 2026
not very responsive
If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.
20 februari 2026
Svar från Beanz
We're so sorry to hear this. Please expect an email shortly. We'll be happy to see how we might help from there.
A package didn't arrive
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
5 mars 2026
Efficient & Helpful Customer Support
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
5 mars 2026
Amazing customer service
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
5 mars 2026
Team member was very polite
Team member was very polite, answered my questions, solved my problem.
26 februari 2026
Beanz has great customer service!
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
3 mars 2026
It took a day or so to get a response…
It took a day or so to get a response to a query but it was only as I needed a VAT receipt for work! They seem like a really great company, offering all kinds of ethical coffee bean options. Items arrived well packaged from the individual coffee bean roasters.
4 mars 2026
When my coffee didn't arrive after a…
When my coffee didn't arrive after a couple days and it was tracked at across the country you quickly placed a new order for me at no additional cost.
3 mars 2026
Great experience
The issue was resolved with minimal involvement on my part. The resolution did take a while and I had to follow up however, I think that was due to the coffee roaster and not the beanz representative.
24 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.