Avoid avoid avoid.
1/5 – Avoid at all costs. Left me toothless, traumatised, and unable to eat or leave the house.
I paid Paul Crooks for a full set of dentures. The upper set fitted perfectly. The lower set was a complete disaster from the start — loose, unstable even with fixative, impossible to eat with, and painful to wear. Multiple adjustments made everything worse. When I returned yet again and expressed my clear view that the lower was simply too large for my mouth, he held the lower denture in his hand, then without any warning, discussion, or consent, roughly yanked my well-fitting upper denture out of my mouth and announced he was refunding my money.
No gentle removal. No discussion. No temporary solution. No concern for the fact that he was leaving me completely without the means to eat properly or appear in public. Just the upper denture taken and a refund. I was left devastated, humiliated, and traumatised. What kind of professional does that to a patient?
The financial refund does not undo the sudden violation of removing a functioning appliance from my mouth without warning or agreement, nor the practical and emotional damage of being left unable to chew or face the world. This was not how any decent practitioner should handle a fitting dispute. I am in the process of reporting him to the General Dental Council over my concerns that he is not fit to practise, the police to discuss an assault and my solicitor for clear legal advice.
I would not recommend Paul Crooks to anyone. Seek care elsewhere.