1/5 Stars — BUYER BEWARE! Terrible Return Policy and Even Worse Customer Service!
⭐ **1/5 Stars — BUYER BEWARE! Terrible Return Policy and Even Worse Customer Service!**
I genuinely regret purchasing anything from HAUS. After repeatedly seeing their Facebook advertisements, I finally decided to give this company a chance. HUGE MISTAKE.
**BEWARE: HAUS DOES NOT OFFER REFUNDS TO YOUR ORIGINAL PAYMENT METHOD FOR STANDARD RETURNS, WHATSOEVER, NO EXCEPTIONS, PERIOD.** Once they have your money, you're essentially stuck with store credit, even if the clothing doesn't fit, you're unhappy with the quality or style, or they don't manufacture a size that works for you.
Here's what happened to me:
**1. They don't carry a size that fits me, but still refuse to refund my money.**
I purchased their Premium Ultra-Soft Cotton Fitted Tank three-pack in XXL. Unfortunately, the tanks were too small, and XXL is the largest size they manufacture. There is literally no larger size available for me to exchange them for.
Their solution? Return the tanks for $24.74 in store credit. No refund to my credit card. Just credit toward more merchandise from a company whose products already haven't worked out for me an no size available that works for me.
**2. They offered two different shorts lengths in the same bundle but won't let me exchange between them.**
When building my promotional bundle, I could select between 5-inch and 6.5-inch shorts. I selected the 5-inch version, but when they arrived, they were ridiculously short, and the light-colored fabric made them look like underwear.
I simply wanted to exchange them for the 6.5-inch version in black or charcoal.
HAUS refused, explaining that the two inseam lengths are considered different products in their warehouse and their internal exchange system cannot accommodate the switch.
Seriously? Both options were available when I built the bundle, but apparently I'm supposed to understand their internal warehouse procedures before placing an order!
**NONE OF THESE EXCHANGE LIMITATIONS WERE EXPLAINED TO ME WHEN SELECTING MY BUNDLE.**
**3. Their return policy makes you lose your original promotional pricing.**
I purchased the tanks for $24.74 (regularly $45) and the shorts for $27.51 (regularly $50).
If I return them, I receive only what I paid in store credit. If I then purchase suitable replacements, I may have to pay full price because the original promotional discounts no longer apply.
In other words, I could end up spending additional money just to replace clothing that didn't work out and weren't in my size.
**4. Customer service repeatedly defended their policies instead of finding a reasonable solution.**
I exchanged numerous emails with Maya from HAUS Customer Care. I explained the situation repeatedly, asked for reasonable exceptions, and requested management review.
The response was essentially the same every time: company policy, company policy, company policy.
They eventually offered me a 25% discount code, which I declined. While I appreciated the gesture, it didn't address the underlying problem: I wanted properly fitting merchandise at my original promotional pricing or my money back.
They also claimed HAUS is one of the rare retailers offering free returns and exchanges. That's a pretty questionable selling point when numerous online clothing retailers offer free qualifying returns AND refunds to the original payment method.
**5. Their customer service experience has completely destroyed my confidence in the company.**
What bothered me most wasn't just the clothing. It was the complete unwillingness to make a reasonable exception for a first-time customer.
I wasn't asking for free merchandise. I wasn't trying to get something for nothing. I simply wanted clothing that fit, without paying extra because their internal exchange system couldn't accommodate a change between options offered in the original bundle.
Instead, I spent hours going back and forth with customer service, only to be repeatedly told that nothing could be done beyond store credit and a discount toward another purchase, and they REFUSED to escalate to management! Absolutely would not!
**MY ADVICE: THINK TWICE BEFORE ORDERING FROM HAUS.**
Make absolutely certain you know your size, the inseam length you want, and exactly what you're buying. Because if something doesn't work out, don't assume you'll be able to get your money back or exchange it for a different style without paying more.
I shop online for clothing regularly, and this has been one of the most frustrating return and customer service experiences I've encountered.
HAUS had an opportunity to earn a loyal customer. Instead, they've guaranteed I'll never purchase from them again.
I am going to burn all of the clothes in a firepit and do a video about this, I protest this awful company