Revcosolutions Omdömen 

this is a collection company and they talk about AI and how great they are. I'm a consumer who owns a debt and I sent a request for information about the debt over 30 days ago and nothing. So fast forward today and I get a text messaging telling me to call them and I do, the staff stated that they could view items that were sent to there company!! What a joke. Maybe give up on AI and have someone write a program that can put incoming mail into the proper account! Talk about poor business practices

I received a collection notice from Revco Solutions stating that I had until October 22 to dispute a balance they were attempting to collect. I submitted my dispute and supporting documentation on September 25, well before their stated deadline.

My dispute was not a simple statement of disagreement. I provided extensive documentation, including correspondence from CareCentrix acknowledging and reviewing the issues I raised regarding the account. I also supplied records from Aeroflow and requested a detailed accounting of the charges being pursued.

Since submitting the dispute, I have sent multiple follow-up requests on October 13, October 15, and again today. Despite complying with Revco's instructions and providing all requested information, I have yet to receive a substantive response, validation documents, or answers to the questions I raised.

What makes this particularly frustrating is that Revco established strict timelines and requirements for disputing the account, which I followed completely. As a consumer, I would expect the same level of responsiveness and professionalism from the collection agency once a dispute has been submitted. Instead, I have been left waiting with no meaningful update regarding the status of my dispute.

I am not asking anyone to simply take my word for it. I provided documentation, account records, supporting correspondence, and detailed explanations of the issues surrounding the balance. A dispute process should involve reviewing that information and responding within a reasonable timeframe, especially when the consumer has made repeated efforts to follow up.

Based on my experience, communication after a dispute is submitted has been extremely disappointing. If you receive a collection notice from Revco Solutions, be prepared to keep detailed records of every communication and follow-up attempt.

Rating: 1/5 stars for lack of communication and failure to respond to a timely submitted dispute.