Paid £1150.07 for the replacement, reprogramming and updating TCU. I asked for my existing unit to be returned, they returned it but with missing connectors, I called and was giving some excuses as it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased a car from Barrett’s Kia and Michael Rose who sold us the car was extremely helpful and knowledgeable and made our purchase a very smooth transaction also he was still very helpful when... Se mer
Företaget har svarat
From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Se mer
Företaget har svarat
I bought a Honda CR-V from Barratts just over a week ago. Flynn Caldwell the Sales Executive was exceptionally kind and knowledgeable. He helped us choosing the car in a way that was not in any sense... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI, Motorrad, Kia, Nissan and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers. Motorr
Kontaktuppgifter
Broad Oak Road, CT2 7PQ, Canterbury, Storbritannien
- www.barrettskent.co.uk
4,5
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Transmission issue
Found the service team at Ashford to be very helpful and interface with updates and questions to help narrow down the cause of the issue with Sophie was very good. Great communication and customer service. I felt very well looked after.
Thank you
22 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Ben,
Thank you for your five-star review and amazing comments. We will pass your comments on to Sophie and the team.
Thank you for our recent service
Thank you for our recent service
25 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi G Clark,
Thank you for your five-star review and great comment.
Welcomed by staff and generally very…
Welcomed by staff and generally very well looked after with refreshments while I waited for my MOT check.
25 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Alan,
Thank you for your five-star review and great comments.
Barretts Ashford could not care less !
Barretts Canterbury amazing service, sadly Barretts
Ashford are clueless when asked a question about thier cars, and really lack customer service skills.. by all accounts they dont need customers who have purchased a car from another dealer!!
26 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Anthoney,
We're disappointed to hear our service fell short of your expectations. Our Service Manager, Lee Turner would like to discuss your recent experience further however, we are struggling to find your contact details. Please call us on 01233 500555 so we can investigate this further.
Good communication and friendly staff.
No issues always looked after by the staff
25 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Gary,
Thank you for your five-star review and great comments.
Helpful and Friendly service…
Helpful and Friendly service department, I purchased my F-Type here 3 years ago and have returned every year for its annual service and M.O.T., Barretts are not my nearest maindealer but sometimes you have to go the extra miles.
25 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Neil,
Thank you for your five-star review and great comments. Thank you for your continued returns, especially travelling the distance to reach us, we look forward to welcoming you back you on your next visit.
Ww have always had extremely good…
Ww have always had extremely good service at Barretts Canterbury. This is why we return over many years.
14 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Cindy,
Thank you for your five-star review and great comments.
Very good service
Very good service. Collection and return excellent. Only miniscule problem was Health Report video had no sound but that would not detract from 5 stars!
21 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Mr Talbot, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Great communication
Great communication, efficiently rectified a small warranty issue with a free gift for my inconvenience and complimentary vehicle clean too. 5 stars from me.
21 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Ken, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Very friendly helpful staff nothing was…
Very friendly helpful staff nothing was to much trouble for them. Car went back in for a recall, over all we were very satisfied with the service.
21 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Jennie, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Excellent experience
I purchased a car from Barretts BMW in Canterbury. I found it to be a relaxing and stress free experience. I was made to feel welcome by staff in the showroom and Duncan was very professional and not pushy in any way. I am delighted with my new vehicle and would highly recommend this business.
18 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts BMW Canterbury.
Good efficient service
Good efficient service. Polite helpful staff and kept up to date with the work done.
20 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Malcolm, thank you for your five-star review and great feedback.
Great service
Great service, polite, efficient and convenient. I am happy to recommend.
20 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Justine,
Thank you for your five-star review and great comments.
Brilliant service from start to finish…
Brilliant service from start to finish Kieran Seal and his team where first class. If you are in the Kent area please make the effort to use BMW Canterbury as your chosen service provider. They go the extra mile with a smile 😊
20 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Hamish,
Thank you for your five-star review and amazing comments.
Wouldn't go anywhere else!
The staff at Barretts BMW Canterbury are always really friendly and super helpful. The quality of their engineers work has always been excellent. Highly recommended!
18 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Jarrett, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts BMW Canterbury.
Barretts always make you welcome
Barretts always make you welcome, and I am confident the work is completed to the best standards. Check is simple and straightforward and I have been using them since I purchased my car.
19 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Roy, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts.
Excellent service
2016 BMW 335d Touring, 57500m, front shock absorber seal split and leaking heavily (pothole), failed MOT. Swift and sympathetic response from staff at Barrett’s Ashford meant replacement fitted within two working days; and under my BMW extended warranty, thank you very much Sophie and the others involved.
18 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Richard, thank you for your five-star review and great feedback. We will pass this on to Sophie and the team. We are pleased you received excellent service at Barretts BMW Ashford.
Highly recommended service
Excellent, prompt, efficient and friendly service. Easy to communicate with. Keep up the good work!
19 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Omar,
Thank you for your five-star review and great comments.
Car went in for a recall we received…
Car went in for a recall we received excellent service and a clean car bonus 👍
19 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi David,
Thank you for your five-star review and great comments.
FRIENDLY PROFESSIONAL SERVICE !!,
As usual I FLAG the friendly and professional approach from BARRETTS.
SImply perfect IN EVERY WAY!! ( Shame you have to pay ,it's the only negative !! Ha Ha 🤣 😂 🤣
18 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Stewart,
Thank you for your five-star review and great comments.
Detta är Trustpilot
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