Barretts Motor Group Omdömen 

1 308
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Paid £1150.07 for the replacement, reprogramming and updating TCU. I asked for my existing unit to be returned, they returned it but with missing connectors, I called and was giving some excuses as it... Se mer

Betygsatt 5 av 5 stjärnor

We purchased a car from Barrett’s Kia and Michael Rose who sold us the car was extremely helpful and knowledgeable and made our purchase a very smooth transaction also he was still very helpful when... Se mer

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Betygsatt 5 av 5 stjärnor

From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Se mer

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Betygsatt 5 av 5 stjärnor

I bought a Honda CR-V from Barratts just over a week ago. Flynn Caldwell the Sales Executive was exceptionally kind and knowledgeable. He helped us choosing the car in a way that was not in any sense... Se mer

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Företagsinformation

  1. Bilhandlare

Skrivet av företaget

BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI, Motorrad, Kia, Nissan and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers. Motorr


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 63 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 308)

37 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I had a great experience with Barrett’s…

I had a great experience with Barrett’s Ashford yesterday. I chose to wait for it while they fitted two new tyres on my Mini. I sat and read and drinking cups of tea for just over an hour. They cleaned my car afterwards which was a bonus.
They may be a little more expensive than a tyre place but do you do get a good service.10/10 from me.

18 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Brenda,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

First impressions when I walked through…

First impressions when I walked through the doors at bmw was 1st class front of house team were fantastic warm friendly greeting explained everything in a relaxed manner offered coffee a comfortable seat made to make you feel welcome same as the service team first class service explained everything recall work carried out no fuss and car cleaned before I got it back 👍

18 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi David,

Thank you for your five-star review and great comments.

Betygsatt 4 av 5 stjärnor

So nearly good

On a recent recall visit I decided to have the oil service completed which they did in good time and without any issues. Was given a loan car which was nice and Tanya was very efficient with updates and info during the visit and overall I’m pleased with the customer experience. Two things however, my service indicator has not been reset so I’m still showing and inspection on the computer and the vehicle wasn’t washed which I was lead to believe was part of the visit. Nearly five stars but…

12 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Andy,

Thank you for your review and comments, we are sorry to hear we fell short of five-stars for you on your recent visit. Please contact a member of the team so we can rectify this situation.

Betygsatt 5 av 5 stjärnor

Had a really great experience at Barretts Landrover and Jaguar in Canterbury.

Had a really great experience at Barrett’s Canterbury on Friday. I had booked to have a new key cloned and was made to feel very welcome. I opted to wait and was plied with coffees and some delicious cake! My car was returned to me having been given a very thorough clean. I would definitely return for future needs and would highly commend all the members of staff for their friendly and helpful attitudes to customers.

15 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Valerie,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

Always such friendly service …

Always such friendly service and love that they offer a return bus in to Canterbury town centre whilst you wait for the car to be serviced. Managed to get my car in earlier than planned and i can’t thank them enough.

15 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Nina,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

Older BMW recall work

I brought my old BMW in for some recall work this week at Barrett’s Canterbury. As I have always experienced with Barratts everything ran smoothly and it was back within the day. Thanks

15 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Malcolm,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

Very Professional Warm Service

Great Service As Usual, From Front of House Greeting with Emma, Attentive Staff In Waiting Area And Of Course First Class Attention Of Engineer Aaron. And All
Paperless. (Car Returned Spotless)

11 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Bernard, thank you for your five-star review and great feedback. We will make sure to pass this on to Emma and Aaron. We're pleased you received great service from Barretts.

Betygsatt 5 av 5 stjärnor

My car went in for a recall

My car went in for a recall, I was given a courtesy car and I was kept informed,bi needed a couple of other things done..I was pleased when they said I would get £100 off my bill because of the recall.
I have been going to Barrets Canterbury over many years and always receive good service, they know how to look after their customers.

13 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Alison, thank you for your five-star review and great feedback. We're pleased you received great service at Barretts Canterbury, and we thank you for your continued support.

Betygsatt 5 av 5 stjärnor

Excellent service from Barrett’s Land…

Excellent service from Barrett’s Land Rover, in particular from Melody. Would be happy to use again.

12 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Andrew, thank you for your five-star review and great feedback. We will make sure to pass this on to Melody.

Betygsatt 5 av 5 stjärnor

Recall

Great experience on my BMW ALPINA recall, everyone from the front desk to the technician where very nice, polite and professional, one bit liked in particular was the video of the healt inspection, I believe that is a very clever thing to do, well done Barretts BMW Canterbury!

11 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Cristian,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

I am always happy with the service at…

I am always happy with the service at Barretts BMW. The car service and brakes replacement was completed by midday which meant I had as little inconvenience as possible.

11 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Frances,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

Brilliant Customer Service

Brilliant Service - Always use collection and delivery and the drivers are always polite and helpful. Was kept updated on my vehicle throughout the day.

11 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Donna,

Thank you for your five-star review and great comments.

Betygsatt 5 av 5 stjärnor

Excellent service from Barretts Mini…

Excellent service from Barretts Mini Canterbury great health check video, kept fully informed. Simple and easy to book service and check in all done online Top job as always

11 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Nicola,

Thank you for your five-star review and great comments. We look forward to welcoming you back in the future.

Betygsatt 5 av 5 stjärnor

MINI's service and MOT in one day

I dropped off my MINI for its service and MOT first thing in the morning and the video healthcheck was sent to me late morning so that I could authorise the necessary tyre changes in time for the MOT to be completed that day. It was a big service and all done with the MOT in one day. A smooth and efficient process.

8 november 2024
Omdöme utan inbjudan
Logotyp för Barretts Motor Group

Svar från Barretts Motor Group

Hi Morag, thank you for your five-star review and great feedback. We are pleased that you received excellent service at Barretts.

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