Paid £1150.07 for the replacement, reprogramming and updating TCU. I asked for my existing unit to be returned, they returned it but with missing connectors, I called and was giving some excuses as it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased a car from Barrett’s Kia and Michael Rose who sold us the car was extremely helpful and knowledgeable and made our purchase a very smooth transaction also he was still very helpful when... Se mer
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From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Se mer
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I bought a Honda CR-V from Barratts just over a week ago. Flynn Caldwell the Sales Executive was exceptionally kind and knowledgeable. He helped us choosing the car in a way that was not in any sense... Se mer
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Företagsinformation
Skrivet av företaget
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI, Motorrad, Kia, Nissan and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers. Motorr
Kontaktuppgifter
Broad Oak Road, CT2 7PQ, Canterbury, Storbritannien
- www.barrettskent.co.uk
4,5
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Polite and helpful staff
Polite and helpful staff
Quick turnaround with my vehicle
Vehicle was washed free of charge
2 december 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Simon,
Thank you for your five-star review and comments.
Faultless experience
I could not fault the experience. Had c with Barrett’s Ashford. Tim was very understanding of my situation and made sure that the Countryman was the right car for me. He was knowledgeable about the whole range ands explained everything clearly. Myself and my friends will be back to use Tim again. Thank you Tim!!
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Michele, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts MINI Ashford, and will pass this on to Tim.
MOT completed
MOT completed efficiently and contacted when my car was ready to pick up.
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Mr Binfield, thank you for your five-star review and kind feedback. Glad to hear your MOT was completed efficiently at Barretts. Your feedback will be passed on to the team.
Always a good experience at Barretts
Always a good experience at Barretts. Trustworthy and efficient and the very best customer service
30 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Sue, thank you for taking the time to leave your five-star review and kind feedback. It will be passed to the team.
Svar från Barretts Motor Group
Hello Mr Bispham, thank you for your five-star review and kind feedback. It will be passed to the team.
Once again we experienced excellent…
Once again we experienced excellent service from Barrett’s Honda in Canterbury. Part exchanging our Jazz was done professionally and with ease. We always feel very confident with the excellent sales service provided. Flynn the salesman who dealt with our purchase was professional in all aspects of the process. This is not our first time purchasing a car through Barrett’s, which goes to show how happy we are with all aspects of the Barrett’s business.
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Barbara, thank you for kind feedback and five-star review, and thank you for returning to Barretts. Your feedback will be passed on to Flynn and the team, it's great to hear you were happy with the service received once again. If you need any further assistance please don't hesitate to contact us.
I had a couple of minor issues with my…
I had a couple of minor issues with my new XE Barratts collected my car carried out the repairs cleaned my car returned it n time with a jag bag and a couple of goodies excellent service
28 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Creasey, thank you for taking the time to leave your kind feedback and five-star review. Happy to hear your XE was returned cleaned and ready to go. If you need any further assistance please don't hesitate to get in touch.
Excellent service from Tanya and team…
Excellent service from Tanya and team at Barretts, from the booking, car pick up and mot and service. Well done.
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mrs Smith, thank you for leaving your kind feedback and five-star review. We will be sure to pass this feedback on to Tanya and the team. Many thanks again.
Having had a really bad experience at…
Having had a really bad experience at another LR dealer, Barretts have been a breath of fresh air. Their communication has been flawless and the whole epxerience has been perfect. I cannot recommend them more highly.
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Burfield, thank you for your five-star review and kind feedback. We're glad your experience at Barretts exceeded that of a similar retailer. Your recommendation is much appreciated and your feedback will be passed on to the team.
Customer Service is absolutely…
Customer Service is absolutely outstanding here.
18 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi Rebecca, thank you for your five-star review and kind feedback. We're delighted to hear you received outstanding customer service.
Barretts Service
Ive been a Barretts Customer for nearly 35 years , 24 with Barretts Jaguar ..
I have always , without exception , received excellent service from all departments .
Whenever I call in to the Dealership , I am always made very welcome ..
Its a big shame the way the Jaguar brand is going ...sadly , I think I have just purchased my last Jaguar ..
3 oktober 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Yarlett, it's great to hear your feedback as such a long-standing customer at Barretts. We're happy to hear you've always been made to feel welcome by all departments at our Jaguar retailer and received excellent service throughout. If you need any further assistance with your current Jaguar please don't hesitate to get in contact.
I would give her 10 stars if I could!
“I want to extend my thanks to Sophie Simpson for her exceptional customer service and dedication. She went above and beyond to ensure my issue was addressed, keeping me updated every step of the way. Her professionalism and attention to detail truly stood out.
A special mention also goes to Andy, the senior BMW technician, whose expertise and determination were instrumental in resolving a minor yet tricky issue with my car. His commitment to finding a solution was remarkable. Together, Sophie and Andy provided a level of service that exceeded my expectations. Thank you both!”
29 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Cooper, thank you for your kind feedback and five-star review and you are more than welcome. We will be sure to make Sophie and Andy aware that their dedication and professionalism had a positive impact on your experience. Your kind feedback will be passed on to the team.
They Go out of there way to look after…
They Go out of there way to look after me,
Even in hard times ,
The mechanic and body shop done a great job ,
And customer service were brilliant,
26 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Culver, thank you for taking the time to leave your kind feedback and five-star review. Your feedback will be passed on to the team.
Following a recent service of my BMW I8…
Following a recent service of my BMW I8 at Canterbury BMW and then a safety recall on our Range Rover Evoque at Canterbury Land Rover I am delighted to report that both branches were exceptional, the customer experience was superb and all staff were polite, professional and approachable. Thank you
28 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Good morning Ben, very happy to hear that the service you received at our BMW and Land Rover Canterbury branches met your needs and expectations and you are more than welcome. Customer experience at Barretts is our top priority. Your kind feedback will be passed on to both teams.
A thank you to the team
Thanks to the Barretts team for changing my Summer/Winter tyres. Angela on Customer Services especially was a great liaison with the workshop to ensure the storage of my Summer tyres for a further period, very helpful and cheerful person and I appreciated her assistance.
28 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Yvonne, thank you for leaving your kind feedback, happy to hear you were well looked after during your tyre change. Your kind feedback will be passed on to Angela and the workshop.
Great service from the moment I arrived…
Great service from the moment I arrived until I left the staff were very helpful. Even managing to sort out some technical issues between my phone and the I drive system which for two years I hadn’t managed to get sorted. I highly recommend Barrats BMW and will now use them in future over my nearer BMW retailer.
28 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Mr Klucznik, thank you for taking the time to leave your feedback and five-star review, happy to hear we were able to fix the issue between your phone and drive system. Your kind feedback will be passed on to the team at BMW.
Professional and friendly service
As always, prompt, friendly and professional. Thank you!
27 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hello Lauren, thank you for your five-star review and kind feedback. It will be passed to the team.
Excellent service
27 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi,
Thank you for your five-star review and great comment.
A happy experience
Reception was very friendly and efficient (with unlimited coffee). The work was was completed promptly and
offer of cleaning whilst offered was not required.
A happy experience.
27 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi John,
Thank you for your five-star review and amazing comments.
Car was booked in for warranty repairs…
Car was booked in for warranty repairs and MOT and all was done to timetable and Mark in Service was very good at keeping in touch with updates. Would give him the 4stars. Car was picked up and delivered which was helpful and brought back nice and clean and all working etc.
27 november 2024
Omdöme utan inbjudan
Svar från Barretts Motor Group
Hi,
Thank you for your review and feedback.
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