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Sales staff were very thorough and professional.

I'd suggest Group 1 Ford Basingstoke to a friend because non pushy sales representative and really fair priced cars.

Experience was smooth, location isn't far away, the sales team were supportive for all questions, they made wonder around and check all vehicles, answered all my questions. I think it will not be my last Audi.

Their hospitality and knowledge gives credit to the sales that takes place. Going the extra mile in explanation of the vehicle and very helpful.

My mother and I recently had the privilege of working with Panna while searching for a C-Class Mercedes, and words can hardly do justice to the experience she provided.

From the outset, Panna listened intently—not just to what we said, but to what we needed. She took the time to truly understand my mother’s specific circumstances as a disabled woman, never making assumptions, and always asking thoughtful questions to ensure every aspect of the vehicle would suit her lifestyle—from seat comfort and access, to visibility, mobility, and ease of operation. At the same time, she guided us with expert knowledge of technical and mechanical details that mattered to us as a family.

What made Panna stand out even more was her balance of warmth and professionalism. She consistently went above and beyond—welcoming us with refreshments, creating a pressure-free environment, and most importantly, treating my mother with dignity, respect, and genuine care. Even when we mentioned that we had already placed a deposit at another Mercedes-Benz dealership, Panna didn’t skip a beat. She continued supporting us with enthusiasm and integrity, determined to help us find a vehicle that would truly meet our needs.

Throughout the entire process, Panna showed unwavering patience, emotional intelligence, and grace. Her attention to detail was meticulous—not just in how she presented the car, but in how she tailored the experience to us. She made a process that can often feel transactional feel instead deeply human and personal.

Thanks to Panna’s dedication, we didn’t just find a beautiful car—we had a buying experience that left us feeling heard, respected, and valued.

To anyone looking for a sales professional who genuinely cares and will support you every step of the way—especially if you have specific accessibility needs—look no further than Panna. She is a true credit to Mercedes-Benz.

I would recommend Mercedes Benz of Kings Lynn to friends and family because they did everything they promised and made me feel important to them.

Great experience buying a used car through Group 1 Ford

The dealership is neat and clean, with comfortable seating etc. for waiting. We were received with hospitality and the salesperson was very patient and helpful. The whole process was a pleasant experience.

Fabulous customer service received from Cambridge site! We bought a car which exceeded all our expectations! Fully recommend to anyone!

The staff at Group 1 Assured Kings Lynn were good because when I enquired about a vehicle I saw on their website they sent me a personalised video tour of it and answered any questions I had about it in a very prompt and professional manner.
When I arrived at the showroom, I was shown the vehicle and offered to go for a test drive on my own in it.
As the service light was on, they offered to do the service the same day so I wouldn't have to come back to collect another day.

Fantastic service from all involved and would highly recommend.

Nick at Audi was extremely helpful and went above and beyond to help me find the car for me

Very professional, friendly and helpful staff. My first time experience with Audi Chelmsford was very satisfying.

Overall, I had a positive experience with Stansted Audi. I’d especially like to thank Kem, who was genuinely friendly, helpful, and made the process of buying my car smooth and enjoyable. There was a scuff on the rear bumper when I first viewed the vehicle, but Kem made sure it was sorted for me before collection, which I really appreciated.

That said, I do have a couple of small grumbles. I was told the car would come with a full tank of fuel, but it didn’t—which wasn’t the end of the world, but still a bit frustrating. More importantly, although the scuff was dealt with, once I got the car home and saw it in different lighting, I noticed a number of fine scratches down the side of the car. Unfortunately, because I paid extra for a ceramic coating, I now can’t polish these out without damaging the finish. The same goes for some light staining on the interior carpets that are now sealed under the interior protection.

These issues aside, I’m still really pleased with the car overall and grateful to Kem for his attentive service.

Great service, great car at the right price...

Booking on time. Nice atmosphere very friendly people.

Very helpful and staff friendly

The experience at Mercedes Benz of Peterborough was great because i have had such a terrible time trying to find a car over the past couple of months and been let down by various garages. I had a certain budget and was only willing to borrow money for a car i could absolutely trust and rely on. I was recommended by friends that getting an approved used would be the best option. My partner emailed Rob Clegg in Mercedes Peterborough about a vehicle we saw online that was held at bury st edmunds branch. Rob was brilliant from start to finish. There was no pressure like you normally receive from a garage just felt easy, hassle free, and comfortable. I wanted Rob to deal with the tramsaction from start to finish so he arranged for the car to be delivered. His customer service was brilliant and mainly again because he was great at selling me the vehicle being informative but not forceful and thats exactly what i wanted. He was honest and has gone out of his way to ensure i have a spectacular car. He made me feel i could trust mercedes and has always been timely with emails and queries i had. Whilst things can be more expensive through Mercedes im happy to pay for the service and goods i have received as the experience so far has been brilliant. I feel i will now be a lifetime customer. Thankyou.

Fantastic communication, very friendly and helpful both via email, phone and face to face.

Visited site, was met by sales person, shown choice of 2 vehicles maching my wishes, chose one, and drove it away2 days later. Sorted.

Richard and Jags did a great job with the pre and post sales experience. I wish they could’ve delivered the car to my place, but overall, I’d highly recommend Watford Audi!