Bannatyne Omdömen 

Staff have been brilliant and genuinley friendly, really nice atmosphere and members are same, place is spotless, an army of cleaners constantly scrubbing and cleaning every nook and cranny.
You cant ask for any better than this.

I joined Bannatyne, Luton 3 weeks ago and am delighted with all aspects. Reception staff are helpful, gym staff informative and Christina the Aqua class leader is outstanding. The pool is lovely as are sauna and steam. Changing area great.

Loads better than it was, the new ice baths are a welcome addition. Still get the odd weirdo coming up to you in changing rooms asking you if that's your water on the floor after the shower but it's got better since. Cleaner, and a really nice vibe nowadays. Member for life.

Amazing!!!! I will definitely come back ❤️

Had the most wonderful day at Bannatyne spa from the receptionist Erika to the two ladies Stacey and Jodie who did myself and daughters treatments. They explained everything and made sure we were comfortable and talked through everything they were going to do highly recommended.

I am extremely disappointed with how Bannatyne has handled a membership cancellation for my partner, Gemma Louise Bown, who suffers from severe rheumatoid arthritis and osteoarthritis.

She joined on a 12-month contract in July 2025 but has been physically unable to continue attending the gym, having only managed fewer than 20 visits due to significant pain and deterioration in her condition. Her condition is not in question — we have provided multiple pieces of medical evidence from NHS consultants, including rheumatology and orthopaedic reports supported by MRI imaging. These confirm advanced joint damage, ongoing specialist treatment, and that she is now awaiting surgical consultations for her wrists and knees.

Despite this, Bannatyne have refused to accept this evidence as sufficient for a medical cancellation. Instead, we have repeatedly been asked to provide a very specific type of GP letter explicitly stating that she is unable to use the gym for a period of two months. Her GP has confirmed this is not something they typically provide, meaning we are effectively being pushed towards paying privately for a document simply to meet a wording requirement — despite already supplying detailed specialist evidence.

What makes this situation even more frustrating is that, at the time of joining, Gemma raised concerns about her condition and whether it might affect her ability to attend. She was reassured that this would not be an issue and that, if her health deteriorated, cancellation would be straightforward with medical evidence. This reassurance was a key factor in proceeding with the membership.

In addition, when she previously contacted the gym to deal with this, she was advised over the phone that the membership had been cancelled. This has since been contradicted, adding confusion and prolonging the situation unnecessarily.

Instead of resolving the issue, the membership was placed on hold and then restarted without a proper outcome. The ongoing back-and-forth has been extremely stressful.

During one of the calls, Gemma became upset while trying to explain her situation due to the pain and anxiety she is dealing with. She was then accused of being abusive and the call was ended, which left her extremely distressed and in tears. This has had a serious emotional impact on someone already struggling with both chronic pain and mental health challenges.

I have now taken over communication on her behalf, but the experience so far has been deeply upsetting and has caused unnecessary stress during an already very difficult time.

We are not refusing to pay for services used in good faith. This is a genuine medical situation, supported by strong NHS consultant evidence, where she is physically unable to use the gym. We are simply asking for a fair cancellation and for the account to be closed without further charges.

The current approach — rejecting specialist medical evidence due to the absence of specific wording, and requiring documentation that is not readily available without cost — feels unnecessarily rigid and lacking in reasonable flexibility.

I would strongly urge Bannatyne to review how they handle medical cancellations and consider whether their current approach aligns with their own policy of accepting “reasonable medical evidence,” as well as whether greater understanding and empathy should be applied in cases involving serious health conditions.

I hope this is resolved properly, but based on our experience so far, this situation has been handled very poorly.

They scammed me like daylight robbery. I purchased their 3 month membership but after 3 month they kept forcing me to pay monthly subscription...They will take your money even if you buy for 3 month. Be careful. I will upload all the call record online to show their real face.

I'm a long- standing member at Newcraighall and go mainly for the classes. The staff are friendly and helpful and there’s a pleasant atmosphere especially in the café. But the place could sorely do with a bit more financial investment. The Ladies' toilets and sink area needs upgrading. Currently two toilets are out of order and the smell is not pleasant. The classes are busy and for most you're lucky to get a booking. More external instructors are needed. Long running classes are frequently downgraded to virtual ones because of instructor unavailability. I also share others' dismay at the substitution of AI generic music -no doubt as a further cost cutting exercise. Cleaning of certain areas could also be improved. Having said all that, if you do get into a class, almost all are well instructed and are a good experience.

A certain male instructor has on several occasions on Saturday and Sunday mornings blocked off access to the New Gym Floor area so he can use it for his 30 min class. This is stopping members who are not part of the class from having any access to the floor and the kit within it. This often results in the floor space being unavailable for up to an hour. All other instructors are able to work with members and allow access to at least one of the bays while the class is on, they also allow members to use the space up to a few mins before the class starts. Gym space is very limited and to remove access as this instructor does is very frustrating as all other Studios are being used for classes.

Great gym got everything you need and the pool is fantastic with relaxing areas and room perfect for the muscles after the gym and staff are great

Great place friendly staff non judgmental environment for all

Just been a member a few weeks and enjoying every minute , only been to 2 classes so far and only criticism is music that gets played during classes can be a bit loud so not hearing the instructor very clearly , but so far loving every minute even if it is painful at times

Friendly staff. Clean and tidy and reasonably well equipped gym floor. Any chance of some heavier kettlebells? Topping out at 24kg just now. A pair of 28kg, 32kg and 40kg would be appreciated!

I had my swimming lessons at the Colchester health club center and eventually joined as a member because I found it a lovely place to be. The first day I walked in, I found it was a very well kept place with very cordial staff.

The gym could be better facilitated with more modern equipment….exercise bands, skipping ropes, leg and ankle weights…. options for consideration…
There is a definite need for a designated stretch area to warm up/down with an increase in deep foam rollers and mats……
A more visible presence and assistance from qualified gym personnel would be welcome…

The gym is so lovely. Staff very nice and nothing is too much trouble.

Great Staff Great Members Great Facilities Great Hygiene Conststantly cleaning.

Made loads of friends in the past 7 years.

I personally love the place always made to feel welcome.

It was pretty good tbf i got a good pump

Always a lovely welcome, great facilities and a relaxed atmosphere

All very good really the instructors are friendly approachable and knowledgeable the classes good gym well equipped usually not too busy good equipment