Bank5 Connect Omdömen 

On 2/10/2025 I spoke on telephone with Steve. I believe that with his help I was able to resolve the problems I was having with my initial login for on-line banking (just an Add-on CD, which I plan to make transfers into during the coming 24 months ).

It was fast service

Received GREAT SERVICE

I created a CD account about two years ago and it matured this month. Bank five did a good job at sending my money to my original checking account on time and I appreciate it.

Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes.

Make sure you read the fine print! When opening the account I was told by an agent on the phone that I would get access to a virtual debit card while I waited the 10 business days for my card to arrive... that's was a lie!! They only give virtual cards to people who are local to their bank. Second, you can't use zelle for 30 days... when opening the account that was pretty much why I was opening the account, so I could accept zelle payments. In order to open an account you have to transfer $100 which doesn't post for 3 days. Then you have to wait days for an email with your online banking login username and password... not that it really matters though because once you get it, you literally can't do anything or even use the money in the account for 7 days. This bank is a joke and I wish I never gave them my money. If you're looking for an online bank with zelle, I recommend using Ally Bank!! If I could give this bank 5 zeros I would. When I called to ask about all this stuff the lady had the audacity to tell me to read the fine print! 😂

Understood my question, sought help when needed instead of just transferring me, and got back to me with an answer.

Great response and follow up in a timely manner.

There was some confusion regarding funds availability and I incurred a NSF fee from you.
Not a great way to start a relationship with Bank5.

Also, I am locked out of my online account and haven’t been able to reach anyone to help because of the time difference between your company and my location.

So I have no idea if the CD was funded.

Everyone were so helpful. Nice for a corporation to have a real person to assist you.

Easy to open an account. Promptlt answered questions. Thorough vetting process

Was an issue dealing with the length of a CD and interest rate, but one e-mail and BINGO.... all good now.... amazing service and no double talk... I like that

Bank5Connect is communicative, efficient, and professional. I opened a savings account with the cordial and courteous assistance of Simone Lopes and several customer service associates including Gina and Jasmine.. My questions were always answered clearly. I feel confident about this bank because they communicate well, they answer the phone! in a reasonable amount of time and everyone is knowledgeable. The rates are excellent across the board.

Even though I had received the info to set up and log in, the account still did not work properly. I had to call in to have it activated. The APY rate was not showing on the account. I had to call in to have that corrected. It took 4 days from the time the initial funds were taken from the originating account to when the CD was funded and earning interest. My previous online CD transactions with other banks were much quicker in initiation, funding, account set-up and accuracy.

The insurance protection of deposits in excess of $250,000 was a significant reason for my becoming a customer of your bank. The opening of Trust accounts was made both easy and done efficiently.

Called them the first week of November after receiving a notice in the mail that my checking would be closed for inactivity. They told me they had closed the account the week before and I could not get my money back. When I asked what I could do, they suggested I contact the state government I live in for help (I do not live in Massachusetts where this online bank operates from). I did not know that not making any transactions for roughly three years gave them the right to confiscate my money. No, I would not recommend this institution.

The bank login doesn't work, doesn't recognize user ID or pw nor does it send you an email when requested to change same. The chat box option consistently says "CHAT BUSY'. I'm on hold on the phone now and I'm number 9 in the queue. Fun, right?

Horrible website. Made me doubt it was a legitimate bank.
Have not received my log in credentials.