Balfe's Bikes - Waterloo Omdömen 

Good service completed to a high standard

I’ve had experiences with most of the different Balfe’s Bikes and the folks at Waterloo stand tall amongst the rest.

I used a cycle to work vouchers in part to upgrade my gravel bike and the lad who helped did an incredible job.

I’m a relative novice in terms of parts and quality, but I said what I did and didn’t like and he put together an incredible upgrade.

I went back to get my bike with no problems, as the gears settled, they started make a crunching sound, popped in and they sorted it with no quibble.

Cannot recommend them enough!

Great tune up, replaced a missing nut free of charge

Great service from lovely staff. Even though the shop was busy they took time to get me different sizes and makes of shoe and helmet and made sure that I was happy with the fit of both. Plus the price on both was really good value!
Recommended highly

Very friendly, helpful and expert. I went in with a problem on my Brompton and they fixed it for free and very quickly. Also gave me advice on lubricating my chain. Brilliant - would definitely return and recommend! Thank you!

It took a long time to return, but I was generally satisfied with the work carried out on my bike👍🏿

Got a new helmet, came back 2 months later for some insoles and a saddle. Staff were very helpful and knowledgeable, someone even lent me their own helmet to try on because they did have that size in stock.

Great new bike and payment plan, but the shop is way too busy to only have two staffs available.

Had to wait a fair amount of time to collect my brand new bike, and given that it's a chain store, the company should invest in having a more seemsless service.

- No issues with the staff support, just a company's demand problem.

Friendly service & honest straightforward advice when enquiring about split nose saddles. Did not try to sell me anything unsuitable & this was appreciated. Very pleased with the service.

The team at Balfe's Waterloo handled a warranty return for me when the manufacturer was less than helpful. They arranged a replacement and got me on the road for summer bike trip, removing hassle of dealing with the manufacturer.

Excellent bike shop with outstanding customer service. The staff are very knowledgeable, friendly, and always happy to help. They gave me honest advice and took the time to answer all my questions without any pressure. The atmosphere is welcoming, and I would highly recommend this shop to anyone looking for a bike or expert advice. Thank you!

I recently purchased a Trek FX 5 from Balfe's Bikes, and I couldn't be happier with both the bike and the service I received.

The team was knowledgeable, friendly, and took the time to answer all my questions without any pressure. They made sure the bike was properly set up and explained everything I needed to know before I left the store.

I recently bought a bike from Balfe's Bikes store and had a great experience. The staff were all very helpful, friendly, and knowledgeable. They took the time to answer my questions and made the whole process easy and enjoyable. I'm very happy with my purchase and would highly recommend them. Thank you for the excellent service!

Great service and transparent fair pricing

Friendly helpful staff , free delivery with click and collect

Used several times for small inexpensive parts that a bike shop may not care about. They do care and have been really impressed with the service I've had and heard them giving other customers when I've been in the shop (Waterloo)

I recently bought a Specialized Allez E5 from Balfe’s. Overall the experience was very positive and the staff was friendly. There was a sort of delay on the day of bike collection which caused slight disappointments but it was more attributed to fixing some issues with breaks, so glad due diligence was done.

Balfe was also later able to compensate for me for a sudden price drop just days after buying the bike which I think was a great gesture and speaks about their focus on customer experience.