Needed prompt replacement of rear inner tube for which I was fully prepared to come back later. However, Curtis was able to see to it immediately and easily identified the cause of the puncture. He wa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very welcoming. Answered every question with a clear and understandable answer. Quick efficient and overall a pleasant experience. My now go to bike shop.
Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... Se mer
Företaget har svarat
Företagsinformation
Om Balfe's Bikes - Sutton
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
126 High Street, SM1 1LU, Sutton, Surrey, Storbritannien
- 020 8076 7400
4,8
Utmärkt
874 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always my go to shop for any issue
Always my go to shop for any issue, professional, kind and good prices.
7 februari 2026
Svar från Balfe's Bikes - Sutton
Hi Raff, I am glad we are you go to bike shop. And look forward to continuing to be. Dave and Team Sutton
Professional
Friendly, knowledgeable staff , prepared on time with advice on how to maintain for the best experience.
9 februari 2026
Svar från Balfe's Bikes - Sutton
Hi Lee. Thanks for the review, i am glad we wereable to help you. Dave and Team Sutton
Not bad
Not bad, a bit pricey but it revived a 15 year old Brompton, the bike came back cleaned as well, its now looks like a new one.
6 februari 2026
Svar från Balfe's Bikes - Sutton
Dear David. Thanks for the reviewI am glad your Brompton is now "As new" with regard to the price, all I can say is that we are competitavely priced with other high qulity workshops. Hope to see you again. Dave & Team Sutton
I needed to bring my bike back to the…
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought advice from a really experienced colleague from another branch. My gears are now shifting like a dream. Really grateful.
3 februari 2026
Svar från Balfe's Bikes - Sutton
Hi Andrea. Thanks very muck for the reiew, i, orry you had to return the bike a couple of times before the gears were fianlly working correctly. As I said sometimes it just requies a fresh perspective which we got form our colleague from another branch. Hope to see yoau again. Dave & Team Sutton
Really happy
Really happy, the wheels turned up 2days early. As usual great service in store.
4 februari 2026
Svar från Balfe's Bikes - Sutton
Hi Andrew. Thanks for the review, Im glad we continue tp provide a great service for you.
Dave & Team Sutton
Highly recommend Balfe's Bikes Sutton
Highly recommend Balfe's Bikes Sutton. I would never class myself as a "proper" cyclist, just enjoy riding my road bike to work. Having walked passed Balfe's many times I felt intimidated that it was for cyclists with really expensive high spec bikes.
I needed a straightforward simple repair and being fed up with inconsistent and complicated service at a major high street chain bike store, decided to call Balfe's and then pop along. They could not have been more helpful and nice to deal with, repair done quickly and efficiently, really reasonably priced. I wasn't made to feel stupid at my lack of technical bike knowledge.
Will definitely be taking my bike to Balfe's
for all of my future bike repair and servicing needs.
9 februari 2026
Omdöme utan inbjudan
Svar från Balfe's Bikes - Sutton
Hi Christine. Thanks for the review and you kind comments. I am glad you found us welcoming despite initial concerns.
We dont think there is such a thing as a "proper" cyclist just cyclists (& therefore customers).
Unfortunately some cycle shops can be a little daunting, particulalrly to non male riders but as you have discovered we are not scary and are welcoming to all.
Hope to see you again soon and please tell your friends about us.
Dave and Team Sutton
Professional service.
2 februari 2026
Svar från Balfe's Bikes - Sutton
Hi Mariusz.
Thanks for the kind review. Very nice of you to say so. Hope to see you again.
Dave & Team Sutton
Svar från Balfe's Bikes - Sutton
Hi Nick. Thank you for taking the time to leave a review. I am glad we were able to give you great service (With a smile). Hope to see you again soon. Dave and Team Sutton
Svar från Balfe's Bikes - Sutton
Hi Pearl. Thanks for the glowing review while we aim for Perfection but there is always something that can be done better or something new to learn. Look forward to seeing again soon. Dave and Team Sutton
Your friendly local bike shop.
Although a part of larger operation now Sutton shop managed maintain the feel of friendly, independent local bike shop.
17 januari 2026
Svar från Balfe's Bikes - Sutton
HI Biking Dad. Thanks for the kind review. I am glad you like pur welcoming atmosphere. Uou would find a similar welcome in any of the 12 Balfes stores in London and the South East. But please carry on using us!!! Hope to see you again soon. Dave and Team Sutton.
Svar från Balfe's Bikes - Sutton
Hi. Thanks for taking the time to leave a review and for your kind comments. We hope to give you excelent service again in the future. Dave and Team Sutton.
Svar från Balfe's Bikes - Sutton
Hi Cesar, Thank you for your review, i am gald we were able to help you quickly. We look forward to seeing you again soon. Dave & Team Sutton.
Svar från Balfe's Bikes - Sutton
Hi Catherine, thanks for the reviw, Dont forget tell all your cycling friends about our great service - Keep it Local! Dave & Team Sutton
Will charge you for work you have not arranged for
I took my bike in and asked for a simple job to change my chain and cassette which I know from experience is only a half hour job max. Their Sutton store then decided to give my bike a service as an extra which I did not ask for at the time of booking it in and charged me an hour of labour costs. This resulted in my bill being doubled in cost.
10 januari 2026
Omdöme utan inbjudan
Svar från Balfe's Bikes - Sutton
Hi Sarah. I am sorry you were dissatisfied with our service on this occasion, as I know you have been happy with our work previously.
You should have been informed of the full cost when booking and I apologise if that was .not the case. A chain, cassette and cable replacement has always constituted a gear service which is £70. And It may be that you were incorrectly undercharged previously.
We value you custom and would like to offer a discount on future work as a gesture of good will.
Dave & Team Sutton
Best bike store around
From entering the store with my daughter the advice we were given was fantastic.
I returned to pay the deposit and was given options of when I could collect. The team were absolutely brilliant
24 december 2025
Svar från Balfe's Bikes - Sutton
Hi JLO Thanks for the lively review. Ia m so glad we were able to help you find the perfect bike for your daughter. I hope she enjoys it. Dave and Team Sutton
Very welcoming and professional
Very welcoming and professional, they are very good at what they’re doing. I would recommend them anytime
28 december 2025
Svar från Balfe's Bikes - Sutton
Hi. Thank you for taking time to leave a review. Its very nice to be appreciated for something we all enjoy doing. Hope to see you again. Dave and Team Sutton
quick turnaround
quick turnaround, and very friendly staff when i went in to collect my item.
24 december 2025
Svar från Balfe's Bikes - Sutton
Hi Alex. I am happy you had a gastrectomy free experience and we hope to see you again soon. Dave and Team Sutton
Dave in the Sutton store was so…
Dave in the Sutton store was so helpful. He managed to get a bike to our local store in speedy time for christmas!
22 december 2025
Omdöme utan inbjudan
Svar från Balfe's Bikes - Sutton
Hi Katy. Glad to have helped, Hope the bike went down well. Dave & Team Sutton
Helpful and friendly service
7 december 2025
Svar från Balfe's Bikes - Sutton
Hi Paula. Thanks for the review, I am glad you found us friendly and helpful. I hope we can serve uou again soon. Dave and Team Sutton
Svar från Balfe's Bikes - Sutton
Hi Matt thanks for the review and you recommendation let's hope we vannhelp you again soon. Dave and Team Sutton
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