Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... Se mer
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... Se mer
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... Se mer
Företagsinformation
Om Balfe's Bikes - Gatwick Home Delivery
Skrivet av företaget
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Skrivet av företaget
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Kontaktuppgifter
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Storbritannien
- 020 4506 3856
4,6
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good product range and price 👍
28 augusti 2026
Had trouble getting my order through…
Had trouble getting my order through had very friendly and helpful staff to help me.
27 augusti 2026
Very good service
Both online and in-store experience is really good. Friendly, knowledgeable and without hassle. Thank you.
26 augusti 2026
Very helpful bike shop
Very helpful bike shop. Excellent bike fit from Keith at the Gatwick store. All the staff members I dealt with were excellent .
27 augusti 2026
Communication was fantastic from start…
Communication was fantastic from start to finish. The bike itself arrived before expected and the delivery team were polite and helpful. The price was unbelievable given the quality of components!
26 augusti 2026
Excellent
Easy to use website, great service and new fully built bike delivered 4 days later excellent service
26 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Bike has now arrived after a delayed…
Bike has now arrived after a delayed delivery. However when I called to ask about the delivery the first person I spoke with was very helpful, the second person was more interested in arguing with me about who I spoke with. I thought I had spoken to a lady, and was persistently told that no females work there so perhaps it wasn’t there I called. Very frustrating when you’ve ordered an expensive bit of kit from a company.
26 augusti 2026
Svar från Balfe's Bikes - Gatwick Home Delivery
We’re pleased that your bike has now arrived, although we’re sorry the delivery took longer than expected.
We have reviewed the telephone conversation. Our colleague was trying to establish which team you had previously spoken with, as there were no female colleagues working on that phone line, and asked whether the earlier call may have been made elsewhere. This was intended only to help trace the conversation, not to argue with you.
We’re sorry that the exchange came across differently and added to your frustration while awaiting an expensive purchase.
Top banana 🏴
26 augusti 2026
You sent me a used hub that was in bits…
You sent me a used hub that was in bits and I had to rebuild it . Shocking
26 augusti 2026
Svar från Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that the hub arrived in this condition. This is not how we would expect an item to be received, and we understand your disappointment.
You are welcome to return the hub to us for inspection, and we will arrange either a refund or an exchange once it has been received.
Very slick ordered the bike it was…
Very slick ordered the bike it was built the next morning and I got it next day even the delivery company were ace I would recommend highly
26 augusti 2026
Not very good this time
Not very good this time, although I like Balfes. Took a long time to redeem my cycle scheme voucher, had to call to sort it out. Bike came with box very damaged (big hole) and had a puncture in the rear tyre.
26 augusti 2026
Svar från Balfe's Bikes - Gatwick Home Delivery
Thank you for your continued support. We’re sorry this order was not as straightforward as your previous experiences with us.
There was a delay while we waited to receive a copy of the Cycle to Work voucher needed to complete the redemption. We’re also sorry to hear about the damaged packaging and rear tyre; we had not previously been made aware of the puncture and would have been happy to help.
We appreciate your feedback and apologise for the disappointment caused.
Great bike delivered as promised made…
Great bike delivered as promised made up ready to go.
29 augusti 2026
I cannot fault Balfes bikes in terms of…
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a problem with most bike retailers) as I have a feeling I’ll be selling this one on eBay a few months down the line!
28 augusti 2026
Good communication and speedy delivery…
Good communication and speedy delivery - will use again.
Thanks
28 augusti 2026
Always quick and easy to order and…
Always quick and easy to order and receive order keep up the good work guys
25 augusti 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.