Warning that if you want to exchange an item, they do not accept exchanges and require you to pay $5 per item for any returns, even if you are intending to buy something else. Additionally, due to an... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companie... Se mer
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Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... Se mer
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He tenido una muy buena experiencia con Baleaf Sports. La ropa deportiva es cómoda, ligera y de buena calidad para entrenar y actividades al aire libre. Los materiales son transpirables y se ajustan b... Se mer
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Företagsinformation
Skrivet av företaget
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Kontaktuppgifter
4,3
Utmärkt
545 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Warning on returns/exchanges, it will cost you!
Warning that if you want to exchange an item, they do not accept exchanges and require you to pay $5 per item for any returns, even if you are intending to buy something else. Additionally, due to an error on their part they took nearly a week just to “approve” my return. They were unapologetic about the delay, even though they stated the return “approval” would take 1-3 days (it took 7). They were completely unwilling to work with me and said it’s their standard policy. They did not uphold their policy of 1-3 days, however they were unwilling to do anything to help me because “it’s their standard policy” to make you pay to return items and not offer any exchange options. This was incredibly disappointing after I spent a large amount of money on their clothing. Unless you know for a fact that the clothing will fit (which is impossible to know) then I wouldn’t order from this company unless you want to pay extra to return an unused item. Absurd.
29 april 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you for taking the time to share your feedback. We sincerely apologize that approving your return request took longer than expected. That’s not the experience we aim to provide.
Regarding exchanges, we no longer offer them because the process can take significantly more time—customers would need to return the item, wait for it to be received and processed, and only then would we ship the replacement. Instead, we recommend placing a new order for the correct size while returning the original item, as this is typically much faster overall.
We also understand your concerns about the return shipping fee. As a small company, this fee helps cover part of the return handling costs, but we recognize how this may feel disappointing.
That said, we’re truly committed to making this right. Please feel free to reach out to us directly at info@baleaf.com, and we’ll do our best to review your case and assist you further as quickly as possible.
We appreciate your feedback and hope to have the opportunity to improve your experience and rectify the issue right away.
my order
Trixie was able to look up my order and help me quickly! Great support!
7 april 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you for your kind words, Jane! We’re so glad Trixy could assist you quickly. Your support means a lot to us!
Items missing from the order
Items missing from the order. Baleaf said they delivered the remaining order but did not. Further, there was no camera evidence to indicate that happened.
Ordered 3 items and still have only received one. The one item received was of poor quality material and way too big. I’ve requested a return and still have not received instructions to do so-even though they say I should have received them by now. And yes, it was not in my spam folder. Terrible experience and do not recommend.
2 april 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Kelly,
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused.
According to our records, the order was shipped to the shipping address entered at checkout, and unfortunately we’re unable to modify the address once an order has already been dispatched.
That said, we want to make this right. Our team has reached out to you directly and we’re willing to process a full refund for the order due to this unpleasant experience.
Please check your email so we can resolve this for you as quickly as possible.
Great customer service!
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companies were so easy to deal with. He understood my coupon issue, researched to get the information, then worked to get it resolved quickly. AND made it a pleasant experience for me. Thank you.
3 april 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you so much for your kind words, Marian! We truly appreciate you taking the time to share your experience. We're very glad we could help resolve the coupon issue and make the process smooth for you. Your support means a lot to us! 😊
Svar från Baleaf Sports
Thank you so much for your feedback, Catherine! We're really glad to hear that you love the skort. Your support means a lot to us! 😊
Every time I have talked with Trixy she…
Every time I have talked with Trixy she has been extremely accommodating. She has updated my order and has agreed that I will eventually receive it!!!!
16 mars 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you for sharing your experience, Ronnie! We're so glad to hear that Trixy has been extremely accommodating and helpful in updating your order. We truly appreciate your patience and support, and we’ll continue doing our best to make sure everything is taken care of for you. 😊
REturns and communication are shabby
The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label. The process is awkward - you have to put bar code/label outside and inside. I returned two items, from two different orders, in the same envelope for efficiency -- and they refuse to give me full credit for one of them because the bar code was not on the outside of the envelope, despite it being attached to the item inside. Clearly not a customer-focused company.
10 mars 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Sharon and Randy, we’re very sorry to hear about the frustration with our returns process and appreciate you sharing your experience. We completely understand how the steps with barcodes and labels can feel cumbersome.
To help resolve this right away, please provide your order number so we can assist you directly. You can also email us at info@baleaf.com, and we’ll make sure your concerns are addressed promptly.
Thank you for your patience and feedback!
Great Customer Service
I received very prompt polite and repeat messages in order to resolve my issue. The agent Dhan found a way to make sure I received the promotion I wanted and offered more help as needed.
10 mars 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you so much for your kind review! We're really glad to hear that Dhan was able to assist you and help make sure you received the promotion you wanted. Your feedback means a lot to us, and we’re always here if you need anything else. 😊
The worst customer service ever
The worst customer service ever. Despite repeated offers to refund my money because the pants were shorter than advertised, they have not performed and are notorious for failing to respond to my emails. (That's really sad, because other than the length being shorter than advertised, I really liked the product and anticipated being a long-time customer.)
4 februari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Sharon, we’re very sorry to hear that you feel this way and apologize for the frustration caused. We understand the concern regarding the pants being shorter than expected. As previously discussed, we have already processed the refund for your order to help resolve the issue. If there is anything else we can assist you with, please feel free to send us a direct message with your order number and we’ll be happy to help. We truly appreciate your feedback.
Dhan was such a wonderful help.
Dhan was such a wonderful help.
Dhan made my experience most professional .
He could not have been more helpful.
Dhan is definitely an asset to your company.
I appreciate all he did with me, so much is gained by having human communication.
13 februari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Denise! Thank you so much for your kind words! We’re thrilled to hear that Dhan provided such a helpful and professional experience — we’ll be sure to pass along your praise! 🌟
Svar från Baleaf Sports
Thank you so much for your kind feedback, Diane! We're glad we could help. 💛
Great running pants!
I bought tight running pants to go under my baleaf gym pants in the cold weather. They are well made as usual and work great.
11 februari 2025
Svar från Baleaf Sports
Thanks so much, Jim! 🙌 We’re really happy to hear the running tights are working perfectly for cold-weather layering and that the quality met your expectations. Appreciate you sharing your experience, and we hope they keep you comfortable on every run! 🏃♂️
Great service from Aaron in Customer Service
Facebook ad showed a BOGO code, but it didn't work, and I noted it in comment. Aaron from Customer Service contacted me and helped get the second free top. I figured out that there was a mistake in the code (darned 1 and l). That was really good service in a short amount of time. Thank you, Aaron! Now I hope the tops fit!
5 februari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Linda! Thank you so much for sharing your experience — we’re thrilled to hear you’re happy with the support! 💛 We hope both tops fit perfectly and that you enjoy them. Your kind words really mean a lot to us! 🥰
This was the first time I ordered from…
This was the first time I ordered from Baleaf Sports. I am trying to buy directly from businesses rather that a third party. My experience was fantastic. I had some questions about my order and customer service was fantastic and personal! When I find a company that is responsive and trustworthy, I am a loyal customer.
31 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Pat, thank you so much for your kind words and for choosing to shop directly with us — that truly means a lot. We’re thrilled to hear that your first experience with Baleaf Sports was a positive one and that our customer service was able to help. We genuinely appreciate your trust and loyalty, and we look forward to supporting you for many orders to come! 💙
Excellent customer service (& Products)
Quick, poite and responsive customer service. I Left both voice & EMail request (I don't know which the customer service responded to today) Excellent customer service matches quality of the products!
31 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you so much for the kind words! 😊 We’re really glad our customer service could help and that it matched your experience with our products. Your support truly means a lot to us—thanks for choosing Baleaf!
Great service and great product
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exercise sessions, and give them full marks for comfort, warmth, wear, and appearance!
31 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you so much, Barbara! 😊 We’re glad we could quickly resolve the shipping issue and that you’re enjoying your insulated high-waist leggings. It’s wonderful to hear they’ve been keeping you comfortable and warm during your winter walks and workouts. We truly appreciate your support and kind feedback!
I was able to make a change to my…
I was able to make a change to my order, and Trixy was very helpful.
29 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Thank you so much for sharing this, A! 💚 We’re happy to hear you were able to update your order and that Trixy was able to help. We truly appreciate your support!
I follow my returns to make sure I…
I follow my returns to make sure I receive credit. Most vendors do it quickly now. This one took 2 months and only AFTER I followed up with them after a month. Different people got back to me at each turn via email, making it even more difficult to track. I did, finally, receive my refund so I gave them a neutral rating, but I won't be ordering from them in the future.
21 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Kelli, thank you for sharing your experience, and we’re sorry for the frustration this situation caused. It was never our intention to delay your refund.
According to our records, your return was delivered to our facility on December 18, 2025. Due to a synchronization issue between the carrier tracking and our return system on this specific order, the return was not automatically marked as received at the time of delivery, which delayed the refund from being triggered. Once this was identified, the return was manually confirmed and the refund was processed on January 21, 2026.
While our team members may vary across replies, all cases are handled using the same internal records to ensure continuity and accuracy. We appreciate your feedback and are continuing to improve our system checks to help prevent similar delays in the future.
Thank you for your patience and for giving us the opportunity to address this.
Answered quickly and the return…
Answered quickly and the return questions were handled efficiently. Very patient and kind.
22 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Cintra! 😊 Thank you for your kind words! We’re so glad your return questions were handled smoothly and that you had a positive experience. 💚
Trixy was super helpful and kind when I…
Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as much as I enjoy my current ones.
22 januari 2026
Omdöme utan inbjudan
Svar från Baleaf Sports
Hi Philene! 😊 We’re so glad to hear Trixy was able to help and that you had a great experience! We hope you love your new items just as much as your favorites! 💚
Detta är Trustpilot
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