Ordered a birthday cake and arranged a delivery date. Shortly afterwards I realised I had got my dates mixed up. Spoke to someone called Joy at the company via email. Arrangements were changed with th... Se mer
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Ordered a dairy-free cake for my baby’s 1st birthday and paid to get it delivered. They delivered the cake two days late so my poor baby did not get a cake for his very 1st birthday. The delivery comp... Se mer
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I've used them many times and always had great customer service and delicious cakes. On tailored cakes they're great too; from the simplest adding a specific name and/ or photo, to a completely bespok... Se mer
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Very comprehensive product range with easy ordering - always a good start! I had ordered a large cake for my grandsons’ joint baptism and was absolutely delighted with the appearance and taste of thi... Se mer
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bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Kontaktuppgifter
12 Southglade Food Park , NG5 9RG, Nottingham, Storbritannien
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,9
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Packaging issues for 1st cake but replacement cake sent
The first cake came and had clearly been dropped or inverted during delivery. Thank goodness I'd ordered 3 days in advance of the big birthday celebration. The only way to contact is email. I emailed and waited. A person did call me to say they were going to redeliver. The cake came the day before the party. Thankfully this time it was fine. However, the packaging isn't sturdy enough. I've ordered from a few cake companies and Bakerdays packaging is woefully inadequate. The outer big box and inner little boxes are good. Inside the actual box the cake comes in, there is only thin cardboard which allows the cake to move easily. This is a design flaw and must be rectified if cakes are going to survive transit across the country. The cake itself was nice. Many people commented on it. Transit needs to be looked at, so do think about how far the cake must travel if you are ordering.
24 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to leave such detailed and thoughtful feedback.
Firstly, we're very sorry that your original cake arrived damaged. We completely understand how stressful that must have been, especially with such an important celebration approaching. We're pleased we were able to get a replacement to you in time and that it arrived safely for the party.
We're also delighted to hear that the cake itself was well received and that so many of your guests commented on it.
Thank you for your valuable comments regarding our packaging. Customer feedback like yours is incredibly important to us, and we're pleased to let you know that we're currently working on improving our cake inserts to make them sturdier and more secure during transit. Our aim is to minimise movement inside the box and further reduce the risk of damage while the cakes are being delivered.
We'd really love the opportunity to turn your experience into a 5-star one. If you could please email us at sales@bakerdays.com with your order details and, if you still have one, a photo of the damaged cake, we'd be more than happy to review everything and see what we can do to make things right.
Thank you again for your honest feedback and for giving us the opportunity to improve. We hope to hear from you soon.
Superhero birthday cake
The cake arrived perfectly on time and was DELICIOUS!
23 maj 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that your superhero birthday cake arrived on time and, most importantly, that it was delicious! Knowing we could help make the celebration extra special means so much to us.
Thank you for choosing bakerdays, and we hope to be part of many more celebrations in the future! 🎂
Lovely sponge cake
Lovely sponge cake, arrived safely and well packaged the next day, would definitely recommend.
19 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you enjoyed the sponge cake and that it arrived safely, well packaged, and on time. It's fantastic to know you'd recommend us to others.
Thank you for your kind words and support. We look forward to baking for you again and helping make your next celebration just as special! 🎂
Svar från bakerdays
Thank you so much for your 5-star review!
We're delighted to hear you enjoyed your cake and that we continue to meet your expectations. Your continued support means a great deal to us.
We look forward to baking many more delicious cakes for you and helping you celebrate your special occasions in the future! 🎂
I have ordered many cakes from…
I have ordered many cakes from Bakerdays and all the recipients have thoughtfully enjoyed them.
It a lovely gift, so different from flowers or wine.
Never dissatisfied with the service
I will continue to celebrate all the special occasions with Bakerdays
5 maj 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear that you've ordered many cakes from us and that they've been so well received by your recipients. It means a lot to know that you've chosen bakerdays to help celebrate so many special occasions.
We're especially pleased that you see our cakes as a thoughtful alternative to flowers or wine, and we're so grateful for your continued trust in our service.
Thank you again for your kind words and your loyalty. We look forward to helping you celebrate many more memorable moments in the future! 🎂
Icing commercial and unpleasant
Icing commercial and unpleasant. Cake itself ok. I was also sent three and charged for them gavingbordered one. 3 companies involved? Too commercial all round. Threw one away.
Nobody liked the texture and taste if the icing. Pretty though!
100£ when expecting 30-40£
21 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to share your feedback.
We're very sorry to hear that the cake didn't meet your expectations.
We understand that everyone has different tastes, and we're sorry that you didn't enjoy the texture and flavour of the icing. We also appreciate your comment that the cake looked pretty, although we're disappointed that the overall experience wasn't what you had hoped for.
We're also concerned by your comment about receiving three items when you only expected one, as well as the cost you mentioned. We'd really like the opportunity to investigate this and clarify what happened.
Please could you contact us at sales@bakerdays.com with your order number or the email address used to place the order? We'll review everything with our team and provide you with the appropriate resolution.
Thank you again for your feedback, and we're sorry that we didn't provide the experience you were expecting.
The order went missing and was sent the…
The order went missing and was sent the next day, luckily I ordered the cake a day be for the birthday. After checking It was found and had been sent back to depot. When the cake arrived the next day the box had been damaged. I had paid for extra for the delivery day and didn’t get it refunded.The only up side was the when I phone bakerday they were good and found the missing order but told me that it resent that day but I had to wait till next day.
19 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry that your order didn't arrive on your chosen delivery date. We completely understand how stressful this must have been, even more so for a birthday celebration.
Unfortunately, your parcel was affected by a courier issue and was returned to the depot before it could be delivered. As soon as we were made aware of the problem, our team worked with the courier to locate the parcel and arrange for it to be delivered as quickly as possible. We're pleased that our team was able to assist you, but we're sorry that you still had to wait until the following day.
We're also sorry to hear that the box arrived damaged and that you didn't receive the level of service you expected.
If you haven't already been in touch regarding the additional delivery charge, please contact us at sales@bakerdays.com with your order number or the email address used to place the order. We'd be happy to review this for you and ensure the appropriate resolution is provided.
Once again, please accept our sincere apologies for the inconvenience caused, and thank you for recognising the efforts of our Customer Care team.
Great anniversary cake for…
Great anniversary cake for family,always excellent service and delicious cake,Thank you
19 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that you chose us to be part of your family's anniversary celebration. It's fantastic to know you enjoyed the cake and that you've consistently received excellent service from us.
Your kind words mean so much to our team. Thank you for your continued support, and we look forward to baking for many more of your special occasions! 🎂
Overpriced Rubbish
Arrived on time. Massive box. Loads of protective packing.
Very tiny cake. Feed 10 people my arse.
£65 I'll never get back.
Better cake, taller and thicker available from Asda for £10.
Absolute rip-off
23 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry to hear that you were disappointed with your order.
Firstly, we'd like to apologise for the issue with the courier, which resulted in you having to collect a replacement cake. We completely understand how frustrating and inconvenient this must have been.
Regarding the cake size, our cakes are made to the dimensions and serving guides stated on our website, and the packaging is intentionally designed to provide maximum protection during transit. However, we're sorry to hear that the cake didn't meet your expectations in terms of size and value.
We'd really like the opportunity to look into your experience further. If you could please contact us at sales@bakerdays.com with your order number or the email address used to place the order, we'll review your case and do our best to provide an appropriate resolution.
Once again, we're sorry that we didn't meet your expectations and appreciate your feedback.
Great
The cake looks fabulous and tastes amazing! My daughter was really happy! Thank you!
26 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your lovely review!
We're thrilled to hear that the cake looked fabulous and tasted amazing, and even happier to know your daughter loved it. Knowing we could help make her special day even more memorable means the world to us.
Thank you for choosing bakerdays, and we hope to bake for you again for another special occasion soon! 🎂
Delivered on time
Delivered on time, a lovely 60th birthday cake for my son
17 maj 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your lovely review!
We're delighted to hear that your cake arrived on time and that your son enjoyed his special 60th birthday cake. It's wonderful to know we could be a small part of such an important celebration.
Thank you for choosing bakerdays, and we hope to bake for you again for many more special occasions! 🎂
Super speedy service
Super speedy service
Excellent cakes
Great personalised gift and beautifully packaged and superb delivery service
19 maj 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that you were happy with the speedy service, the cakes, and the personalised gift. It's also lovely to know that the packaging and delivery met your expectations.
Your kind words mean a great deal to our team, and we really appreciate you taking the time to share your experience. We look forward to baking for you again soon! 🎂
Absolutely disgusted!
When you order a special birthday cake for a special birthday from Baker days, with a balloon and they send a completely different balloon, a cake with no packaging so it’s damaged and to top it off. Their delivery company dump it at the post office Friday an hour before it closes! It was ordered to my address. If it hadn’t of been for a wonderful young lady from the Shop the post office is in bringing it over to me. It would have been there all weekend. Also £12.99 for what was not much bigger than a cup cake! And £12.99 for a balloon plus postage! Not exactly cheap and they offer you 50% refund!! Disgusting!!
Could have got a large cake from Morrisons for £15 and a balloon for £3.50 and delivered free 😏 Their cakes are a lot smaller than I’ve previously bought but cost more! They also used to comes in a tin and well packaged. Cut costs but charge more! This was my sisters 70th birthday which was totally ruined and they offer 50% refund as they say a good will gesture! Seriously!! AVOID!!
They have asked me to consider changing my review but until the full refund is in my bank it will stay as it is. I would like to however say I had to haggle for a refund and I notice they are sorry about the bad experiences people have had but sorry doesn’t mean nothing. It’s simple to say sorry but looking at reviews it keeps happening! Also after a promise of a refund which can take 5/7 days. 10 days, no refund, no information on what’s happening and I paid by PayPal so they can refund in seconds! Taking this up with PayPal if payment isn’t received today! Had to get PayPal to intervene to finally get a refund. So don’t believe they offered me a refund straight away. They didn’t. DO NOT TRUST THEM!!
26 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to share your feedback.
I'm truly sorry to read how disappointed you are, and I completely understand why you feel this way. Having reviewed your case, I fully acknowledge the concerns you've raised regarding the damaged cake, the incorrect balloon, the lack of protective packaging, and the delivery experience. I appreciate that this was for your sister's 70th birthday, and I'm very sorry that we let you down on such an important occasion.
Following our further review, we've already offered you a full refund, and this has been passed to our Accounts Team for processing. We genuinely want to put things right for you, and we're on your side in trying to resolve this as fairly as possible.
We've also raised the delivery issues with our courier so they can be fully investigated, as the service you received is not the standard we expect for our customers.
Once again, we're sincerely sorry for the disappointment caused and appreciate you bringing this to our attention.
Unprofessional from start to finish!
I have used Bakerdays for many years and the cakes have been amazing and customer care communication first class. However this time I ordered a 1st birthday cake and from start to finish the whole process was a shambles from emails not being answered, being told an email had been sent, when in fact, I hadn't even received it, being hung up on the telephone and when eventually I got to speak to someone they were extremely unprofessional and the line so bad I don't think the agent was in this country. The colour quality of the cake was very poor but thankfully the cake tasted nice. I will NEVER use this company again they have definitely gone down hill. Such a shame.
26 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you for taking the time to leave your feedback.
I'm truly sorry to hear that this experience didn't reflect the high standard you've come to expect from us, especially as you've been a loyal customer over the years. We completely understand how disappointing this must have been.
We'd like to reassure you that our team is available by both phone and email from 9:00AM to 5:00PM, and we're very sorry if this wasn't your experience on this occasion. We also apologise for the communication issues you encountered and for the concerns you raised about the quality of the cake's print, although we're pleased to hear you enjoyed the taste.
We'd really appreciate the opportunity to investigate what happened and provide you with a proper resolution. If you're happy to do so, please reply with your order number, and we'll look into this as a priority.
Alternatively, you're very welcome to give us a call on 0333 577 2559 and press 2, where one of our team members will be happy to assist you straight away.
We sincerely apologise again and hope you'll allow us the opportunity to put things right.
Ordered cake for Father’s Day
Ordered cake for Father’s Day, paid for it; (was to be delivered20th), never received. Got no response to phone calls or any e-mails. Disgusted as first order.
Nice of you to come back to myself, but cake was for Father's Day; which has now passed. Therefore I would prefer a refund if possible. I have tried phoning and e-mailing in the past to no avail. Only sorted through Trustpilot. Therefore I feel it a waste of time trying to contact, just hope a refund can be forwarded to myself.
Nope! Just as I expected! Never order from here again!
19 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
We're very sorry to hear about your experience, and we sincerely apologise that your Father's Day cake never arrived.
To be completely transparent, we recently experienced issues with our courier's driver collection process, where some parcels were unfortunately not scanned upon collection. This resulted in some orders being delayed or, in some cases, lost within the courier network. Whilst this explains what happened, we fully appreciate that it doesn't make up for the disappointment caused.
We're currently reviewing these issues with the courier and are also introducing a new courier partner to help prevent this from happening again in the future.
We would very much like the opportunity to review your order and provide the appropriate resolution. Please could you email your order details to sales@bakerdays.com? We'll investigate this as a priority and do everything we can to make things right.
Once again, we're truly sorry, and we look forward to hearing from you.
Don’t ruin your event and buy a cake…
Don’t ruin your event and buy a cake from here. You are better off buying a cake from Waitrose or M&S and purchasing some accessories and decorating it yourself. I ordered a medium cake for 10 people and the size and price of the cake were ridiculous. The cake just about fit the size of my hand, no way it could serve 10 people. I was duped and lost a significant amount of money. Bakerdays did not acknowledge this when I tried to resolve it with them. I gave 1 star just so I can write this review as they just appeared in my search again for a cake and I am just disgusted seeing their name again. I would like to share photos of my order and my invoice but not possible on here.
25 juni 2025
Omdöme utan inbjudan
Svar från bakerdays
We're very sorry to hear about your experience and disappointed to read that we've left you feeling this way.
We completely acknowledge your concerns regarding the cake size, value for money, and the experience you had when trying to resolve the matter. This is certainly not the level of service we aim to provide.
We would genuinely like the opportunity to review your order and make this right. Please could you email us at sales@bakerdays.com with your order number and any photos you'd like to share? We'll investigate your concerns thoroughly and work with you to provide an appropriate resolution.
We truly appreciate your feedback and hope you'll give us the opportunity to restore your confidence in us. We look forward to hearing from you.
Cake arrived damaged
Cake arrived damaged, unable to offer a replacement in time so I have asked for a refund, was told she would speak to someone else to receive an email offering another cake for another occasion and no refund offered. They're now ignoring my emails. Will continue to pursue. I do not recommend this company, the cake itself was also very small/flat to have fed 40people.
Awful company.
12 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
We are truly sorry to read your review, Melanie.
We completely understand how upsetting and frustrating this situation has been for you. Receiving a damaged cake is disappointing enough, but then having to spend time chasing a resolution only adds to that disappointment, and for that we are genuinely sorry.
We would also like to reassure you that we have never intended to ignore your emails. After investigating, we discovered that a response sent by one of our colleagues was unfortunately not successfully delivered as attached from our recent response. We appreciate that from your perspective it appeared that we simply weren't responding, and we are very sorry for the confusion and frustration this caused.
We fully acknowledge your concerns regarding the condition of the cake on arrival. As soon as we were made aware of the issue, we offered either a replacement cake or a complimentary cake for another occasion, valid for 12 months, in the hope of restoring your confidence in us and giving us the opportunity to provide the experience you originally expected.
However, we completely understand and respect that neither of these options was suitable for you given the circumstances. With this in mind, we have arranged for your refund request to be passed to our Accounts Team for processing.
We know we have fallen short of the standards we set ourselves on this occasion, and for that we sincerely apologise. Thank you for bringing this to our attention and for giving us the opportunity to put things right.
NEVER answer their phone
NEVER answer their phone. If they won’t answer their phone how can they be trusted to order from them?!!
17 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Hi there.
We are truly sorry to read your review and completely understand your frustration.
We would like to reassure you that our phone lines are staffed and available during our opening hours, and we always do our very best to answer every call. Unfortunately, due to an unusually high volume of enquiries yesterday, there may have been longer wait times than normal, for which we sincerely apologise.
We never want any customer to feel ignored or unable to reach us when they need assistance.
Please contact us at sales@bakerdays.com with your details, and our team will be happy to look into this for you straight away.
Once again, we're very sorry for your experience and hope we can have the opportunity to restore your confidence in us.
Dad’s 80th birthday surprise cake🎂
You couldn’t have pleased my Dad any more than with this 80th birthday ‘fishing’ cake, it was delivered on time and in perfect condition so couldn’t be happier😊
He said the fruit cake was delicious and it made his birthday weekend special receiving it. Thank you for the great attention to detail and I’ll definitely order again and would certainly recommend you👏🏻
13 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your Dad loved his 80th birthday fishing cake and that it arrived on time and in perfect condition. It's especially lovely to hear that he enjoyed the fruit cake and that it helped make his birthday weekend extra special.
Thank you for your kind words about the attention to detail — feedback like yours means a great deal to our team, who work hard to create memorable cakes for special occasions.
We truly appreciate your recommendation and look forward to helping you celebrate many more special moments in the future.
Had to buy a replacement cake at short notice
I received the birthday cake for my son today, and unfortunately it arrived sideways in the box. As a result, the icing had slid to the side and the edges were smashed.
I also want to mention that although I ordered a small cake, it was not even 2cm tall, which was very disappointing.
Because of the condition it arrived in, I was too embarrassed to give it to my son and had to rush out to buy another cake at short notice.
15 juni 2026
Omdöme utan inbjudan
Svar från bakerdays
Hi there.
We're very sorry to read this and can completely understand how disappointing it must have been to receive the cake in that condition, especially for your son's birthday.
It's particularly upsetting to hear that the cake arrived damaged and that you then had to purchase a replacement cake at short notice. This is certainly not the experience we want for our customers.
Have you already been in touch with our team and sent photos of the cake and packaging via email? If not, please contact us at sales@bakerdays.com with your order details and any photos you may have, and we'd be happy to investigate and work with you towards a resolution.
Once again, we're sincerely sorry for the disappointment caused and would welcome the opportunity to make things right.
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