Nos alojamos con mi esposo 9 noches: queremos destacar la atención de Juan Motta de bufet excelente, José, Bianda, Santa y todos, Antonia supervisora de villa 80, Francis repositor , y todo el persona... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Es la tercera vez que estuve en un bahía principe , este último, bahia principe runaway jamaica, me encantó. El servicio y la amabilidad del personal, la buena energía de los mismos, las instalaciones... Se mer
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Excelente hotel,fuimos en familia 20 personas y todos quedamos muy contentos con la atención y amabilidad de las personas q nos atendieron en el restaurante, en los bares,en el Lobby la.Sra Mariel sup... Se mer
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Bahía Príncipe Ámbar is an excellent and relaxing resort. The best customer service provided by all staff. Starting with Ella, Eury, Miguel, Marian, Virginia, Angela, Pujol, Judy, Benjamin las amas... Se mer
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Företagsinformation
Skrivet av företaget
Official website of Bahia Principe. Includes the best all-inclusive offers for hotels and resorts in Caribbean and Spain.
Kontaktuppgifter
Plaza del Mediterraneo num. 5 Palma, 07014, Palma, Spanien
- info@bahia-principe.com
- www.bahia-principe.com
4,3
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449 omdömen
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Ha sido una experiencia fantástica
Ha sido una experiencia fantástica, las instalaciones, el servicio, la atención… todo nos encanto a mi hijo ya mi.
8 december 2025
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Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Duque,
Muchísimas gracias por compartir su amable reseña sobre sus vacaciones.
Nos complace que destaque nuestras preciadas instalaciones y servicio, altamente valorado por nuestros huéspedes.
Para nosotros es un placer haber contribuido a una maravillosa estancia con su pequeño y deseamos recibirles pronto nuevamente.
Saludos cordiales,
Mary. A
Guest Relations Department
Cuando la dirección del hotel intenta comprar tu silencio… el resto ya va en consecuencia. Lamentable.
En nuestra reserva en Bahia Principe Sunlight Costa Adeje:
En primer lugar, se produjo un problema con nuestra reserva debido a una descoordinación entre la página de reservas y el propio hotel. Como cliente, he sido el único perjudicado por esta situación, teniendo que adelantar 660 euros durante un periodo indefinido y sin recibir ninguna garantía clara de devolución.
Además, tras hablar con el personal de recepción, recibimos información incorrecta y contradictoria tanto sobre los precios como sobre la disponibilidad de habitaciones. A pesar de haber múltiples habitaciones disponibles, se nos asignaron las opciones más básicas y se nos aseguró falsamente que no existían alternativas, hasta que me puse firme.
Posteriormente, me reuní con el director del hotel para trasladarle mi malestar. Como compensación, se me ofrecieron dos camas balinesas y una cena adicional en uno de los restaurantes. Sin embargo, al acudir a recoger los tickets correspondientes, comprobé que pretendían que firmara un documento en el que renunciaba a cualquier tipo de reclamación futura. Considero este acto un intento de soborno completamente inapropiado e impropio de una cadena hotelera de su categoría.
Para agravar aún más la situación, tras solicitar una nueva reunión con un superior del director para tratar este asunto con seriedad, no he recibido ninguna respuesta, lo cual evidencia una falta de atención y profesionalidad que resulta vergonzosa
4 december 2025
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Svar från Bahia Principe Hotels & Resorts
Estimado huésped,
Muchas gracias por compartir sus comentarios detallados. Lamentamos sinceramente los inconvenientes que experimentó durante su estancia en el Bahia Principe Sunlight Costa Adeje.
Pedimos disculpas por los problemas relacionados con su reserva y por la información inicial incorrecta sobre la disponibilidad de habitaciones y precios. Le aseguramos que estos hechos no reflejan el nivel de servicio y profesionalidad que nos esforzamos por ofrecer a nuestros huéspedes.
Respecto a la situación con la compensación ofrecida, lamentamos cualquier malentendido o incomodidad que esto haya podido causar. Nuestra intención siempre es resolver las preocupaciones de nuestros huéspedes de manera respetuosa y transparente, y nos disculpamos si el proceso fue percibido de otra manera.
También nos preocupa que su solicitud de seguimiento adicional no haya sido atendida de manera oportuna. Sus comentarios han sido compartidos con nuestro equipo de dirección para revisar el asunto a fondo y garantizar mejoras en la gestión de situaciones similares en el futuro.
Nos gustaría invitarle a contactarnos directamente desde nuestra web para poder analizar su experiencia con más detalle y buscar la mejor manera de resolver sus inquietudes. Su satisfacción es muy importante para nosotros y esperamos tener la oportunidad de recuperar su confianza.
Esperamos darle la bienvenida muy pronto de nuevo.
Atentamente,
Tetiana H.
Guest Relations Department
It is not a 5 Star Experience
It is not a 5 Star Experience
The hotel (Bahia Principe Grand Aquamarine)is listed as 5 star but not comparable to a true 5 star hotel.
Poor experience from the start at check-in which took over 40 minutes to deal with us (4 people). The bookable restaurants are all fully booked, it is not possible to book for 2 rooms together at once.
Restaurants do not seem to know about food allergies and want you to basically sign a disclaim to remove accountability from them despite no food labelling.
Very restrictive in terms of using facilities on the site, not being able to use the only Coffee Shop on site unless you are in the Ambar resort it crazy!
I would not recommend the Hotel chain to anyone.
12 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Guest,
Thank you very much for taking the time to share your feedback with us.
We sincerely regret that your recent stay did not fully meet your expectations, and we truly appreciate the opportunity to clarify some of the points you mentioned.
Please accept our apologies for the delay you experienced during check-in. While our team strives to ensure a smooth and efficient arrival process, peak times or special requests can occasionally extend waiting periods. Nevertheless, we understand how important a seamless start to your vacation is, and we are continuously reviewing our procedures to improve this aspect.
Regarding the à la carte restaurant reservations, we are sorry to hear that availability was limited during your stay. Our restaurants tend to book quickly, especially during high-occupancy dates, and we encourage guests to secure their preferred dining times early. However, our team is always willing to assist in finding suitable alternatives whenever possible.
We take food allergies and dietary requirements extremely seriously. For safety reasons, our staff follows established protocols to ensure proper communication and handling of allergens, including the use of disclaimers to avoid misunderstandings and guarantee guest safety. We acknowledge that clearer labeling would enhance the experience and are actively working toward continuous improvement in this area.
With respect to access to certain facilities, we kindly note that some areas are exclusive to specific room categories in order to maintain the service standards promised to each segment. Nevertheless, we offer a wide array of venues and amenities throughout the resort that all guests can enjoy.
We are truly sorry that your experience did not reflect the quality and hospitality we aim to deliver. Our team values every comment as an opportunity for growth, and your observations will be shared with the relevant departments for review.
We sincerely hope you may reconsider and allow us the opportunity to welcome you back in the future, so we can provide the warm, enjoyable, and memorable experience that so many of our guests appreciate.
Warm regards,
Raquel P.
Guest Relations Department
Cayo Levantado
Cayo Levantado was the best all inclusive resort I have ever been to and I have been to many. Well travelled and this would be a place I would return again and again. It thinks of every single need you might have and it takes care of it with pleasure! Everyone so friendly and helpful. Food was superb. Drinks were amazing. the Gym was the best gym I have ever had at a hotel. full work outs were possible. Great classes. yoga. spa. meditation. Best resort food ever. Some of the nicest people working there. Secluded and private. I felt so pampered and taken care of and seen and valued. I went late November where it was low capacity so I am sure that was part of it--however, I was told the resort doesn't surpass 60 percent capacity so they can be attentive even when quite busy. If you're thinking of going, please do. you won't regret it!
22 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Guest,
Thank you very much for sharing such a wonderful and detailed review. We are absolutely delighted to hear that your stay with us exceeded your expectations and that you felt pampered, valued, and well cared for throughout your visit.
It is fantastic to know that you enjoyed every aspect of the resort — from the superb food and drinks to the gym, classes, spa, and meditation offerings. We are especially pleased that our team made such a positive impression with their friendliness and attentiveness, as delivering exceptional service is at the heart of everything we do.
Your comments about the resort’s privacy, seclusion, and focus on guest comfort are truly appreciated, and we are glad you experienced this even during your stay in the quieter season.
Thank you again for your high recommendation. We look forward to welcoming you back for another unforgettable stay.
Sincerely,
Raquel P.
Guest Relations Department
Poor communication
Currently staying at the Bahia principle costa Adele sunlight
We use this hotel about 3 times a year over 11 years
They have closed restaurants only 1 main restaurant & a poor snack bar no information to the guests why they have closed restaurants - elderly & disabled guests who used the restaurants closed struggle getting up the stairs we had to wait 40 mins to get a table for breakfast this morning- no commination from managent closing restaurants
They are closing the hotel in jan 2026 & today they are opening the sister hotel so they have taken our money for half service
Don't use this hotel if you want variarity
Food tonight not good last night not good either awful
1 december 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Cavanagh,
Thank you very much for taking the time to share your feedback and for your loyalty over the past 11 years. We are delighted to hear that you continue to choose our hotel for your stays.
We are sorry to learn that you experienced some inconvenience due to the temporary closure of certain restaurants. Please be assured that our team strives to provide excellent service at all times, and all current dining options remain open to ensure guests are well cared for.
While there may be some temporary limitations in variety, we are glad that the hotel facilities, staff assistance, and cleanliness continue to meet the high standards you have come to expect. Our team works tirelessly to maintain quality and service across all areas, even during transitional periods.
We greatly value your loyalty and understanding, and we hope to welcome you back in the future to enjoy the fully enhanced experience after the refurbishment.
Warm regards,
Raquel P.
Guest Relations Department
Sus instalaciones están en muy buen estado muy bien…
Sus instalaciones están muy bien mantenidas, todo funciona. Cuando solicitamos un servicio el personal fue muy atento, la Sra que nos correspondió para el arreglo de la habitación fue muy formal, respetó nuestros momentos de descanso y estuvo dispuesta a ser flexible con el horario del arreglo de habitación.
10 november 2025
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Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Hernández,
Muchas gracias por su amable reseña tras sus vacaciones con nosotros.
Nos alegra mucho saber que disfrutó de nuestras instalaciones y de la amabilidad de nuestro personal.
Para nuestro equipo es muy importante saber que su trabajo marcó la diferencia en su estancia.
Esperamos darle la bienvenida de nuevo muy pronto.
Atentamente
Mary A.
Guest Relations Department
Food Poisening
Food Poisening, the constant smell of drugs, filthy stairs, no gluten free (after saying they had it), no working AC and no coffee maker - but worst of all no one who cares.
15 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Mr. Harris,
We sincerely appreciate you taking the time to share such a review of your recent stay with us.
The health and wellbeing of our guests is our absolute priority, and our hotel is frequently audited to ensure that we comply with the required standards and regulations in all terms, in order to avoid any inconvenience.
However, with regard to the incidents you mentioned, we kindly invite you to contact the relevant department at customerservice@bahia-principe.com
Our staff are always available to deal with any incidents reported by our guests, in order to ensure personalised attention.
We greatly appreciate your comments and hope that, despite these issues, you will consider giving us another opportunity to welcome you back.
Yours sincerely,
Mary A.
Guest Relations Department
Viaje como motivo de celebrar mi…
Viaje como motivo de celebrar mi cumpleaños y no pude haberlo pasado mejor!!!!🎉 Desde que llegué me hicieron sentir como “en casa”. También tuve la oportunidad de conocer a dos de los chicos de entrenamiento en especial “El Negron” y Lorena que hicieron de nuestro viaje uno inolvidable. Su trato y su desempeño para hacernos pasar unos días increíbles fue 100% recomendado. 💯 sin duda gracias a ellos volveremos otra ves. Piscinas, vistas, comidas, espectáculos todo increíble y muy bueno. ¡Cualquiera que los visite no se va arrepentir!
8 november 2025
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Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Suárez,
Muchas gracias por compartir tan grata reseña acerca de su reciente estancia con motivo de la celebración de su cumpleaños.
Nos honra saber que vivió una experiencia excepcional y que desde su llegada se sintió acogido “como en casa”, sentimiento que representa uno de nuestros principales compromisos con cada visitante.
Apreciamos profundamente sus palabras hacia nuestro equipo de entretenimiento, quienes se esfuerzan día a día por brindar un servicio cercano, profesional y memorable. Nos complace saber que su dedicación contribuyó a que su viaje se convirtiera en una experiencia inolvidable.
Asimismo, agradecemos que haya destacado la calidad de nuestras piscinas, vistas, oferta gastronómica y espectáculos. Es muy gratificante saber que cada uno de estos elementos estuvo a la altura de sus expectativas.
Será un verdadero placer darle nuevamente la bienvenida en su próxima visita.
Atentamente,
Raquel P.
Guest Relations Department
Estuve 6 días en el hotel Bahía…
Estuve 6 días en el hotel Bahía Príncipe Aquamarine y fue una experiencia maravillosa, el clima, el lugar maravilloso, la amabilidad de todos los trabajadores, un hotel solo para adultos en donde encuentras tranquilidad, descanso.. Todo perfecto y totalmente recomendable , desde Chile la recomiendo como el lugar indicado para vacacionar
5 november 2025
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Svar från Bahia Principe Hotels & Resorts
Estimada Sra. Jorquera,
Reciba nuestro más sincero agradecimiento por compartir su reciente experiencia en nuestro hotel.
Nos complace profundamente saber que sus seis días con nosotros estuvieron marcados por un ambiente de tranquilidad, descanso y plena satisfacción.
Es un honor conocer que tanto el clima y nuestras instalaciones, como la dedicación y amabilidad de todo nuestro equipo, contribuyeron a hacer de su estadía una vivencia verdaderamente memorable.
Nuestro hotel busca precisamente ofrecer un entorno sereno y armonioso, por lo que nos alegra que haya encontrado en él el refugio perfecto para sus vacaciones.
Apreciamos enormemente su recomendación desde Chile, un gesto que valoramos y que nos impulsa a seguir trabajando con excelencia.
Será un placer recibirle nuevamente cuando decida regresar.
Reciba un cordial saludo,
Raquel P.
Guest Relations Department
Paraiso
Viajamos en familia (Luna de Miel y Cumple). La atención en general es excelente, muy buena predisposición y buena onda, destacó a los chicos de entretenimiento Caramelo, chocolate y compañeros, siempre atentos a que pasemos buenos momentos. La cocina destacó 10. Volvería sin dudarlo.
24 oktober 2025
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Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Orellana,
Agradecemos profundamente que haya compartido su experiencia con nosotros.
Nos complace saber que su estancia familiar, en un viaje tan especial como su luna de miel y celebración de cumpleaños, estuvo acompañada de momentos memorables.
Es un honor conocer que la atención de nuestro equipo superó sus expectativas. En particular, agradecemos su reconocimiento hacia nuestros colaboradores de entretenimiento, quienes se esfuerzan cada día por brindar experiencias agradables y cercanas a nuestros huéspedes.
Asimismo, nos llena de satisfacción que nuestra propuesta gastronómica haya sido de su total agrado. La calidad culinaria es uno de nuestros pilares, y comentarios como el suyo nos motivan a seguir perfeccionándonos.
Será un verdadero placer darle nuevamente la bienvenida en un futuro próximo.
Reciba un cordial saludo y nuestros mejores deseos.
Raquel P.
Guest Relations Department
Un Hotel para disfrutar
Un Hotel muy cómodo. Todo el personal muy atentos, los chicos de entretenimientos muy buena onda, los chicos de la barra de la pileta tambien. El buffet espectacular, mucha variedad y la comida exquisita. Nosotros éramos 3 familias, (6 adultos y 6 niños) todos pudimos disfrutar, el hambiente tranquilo y seguro. Es super recomendable el lugar.
20 oktober 2025
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Svar från Bahia Principe Hotels & Resorts
Estimada huésped,
Agradecemos sinceramente el tiempo que ha tomado para compartir sus amables comentarios sobre su reciente estancia con nosotros.
Nos complace enormemente saber que encontraron el hotel cómodo y que todo nuestro personal, especialmente el equipo de entretenimiento y los compañeros de la barra de la piscina, contribuyeron a que su experiencia fuera tan positiva. Asimismo, es un gusto saber que disfrutaron de nuestro buffet, su variedad y la calidad de los platos.
Nos alegra especialmente que, viajando en un grupo tan numeroso, tanto adultos como niños hayan podido disfrutar de un ambiente tranquilo y seguro. Crear experiencias agradables para familias completas es uno de nuestros mayores objetivos, y sus palabras son un gran reconocimiento para todo nuestro equipo.
Agradecemos sinceramente su recomendación y esperamos tener el placer de recibirlos nuevamente muy pronto para seguir ofreciéndoles momentos inolvidables.
Reciba un cordial saludo,
Raquel P.
Guest Relations Department
** GREAT HOTEL - RECOMMENDED! **
My wife and I stayed at the Bahia Principe Sunlight San Felipe in Puerto de la Cruz, Tenerife between 2/11/25 and 9/11/25.
We both had a great time! A lovely hotel in a great location. The room and sea view were both good and the food, staff and entertainment were all outstanding.
HIGHLY RECOMMENDED!
9 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Mr. McCarthy,
We sincerely appreciate the time you have taken to share your kind comments regarding your recent stay with us.
We are delighted to know that you and your wife had such a wonderful time at Bahia Principe Sunlight San Felipe. It is a pleasure to hear that you enjoyed our excellent location, your room with sea views, and that the food, staff, and entertainment exceeded your expectations.
Your recommendation means a great deal to us, and we are grateful for your positive feedback. We strive every day to offer memorable experiences to all our guests, and it is truly rewarding to know that we succeeded during your visit.
We sincerely hope to have the pleasure of welcoming you back in the near future for another outstanding stay.
Best wishes,
Raquel P.
Guest Relations Department
The resort was amazing!
The staff were amazing. Very attentive. A special thank you to our maid Miguelina Dupont. She kept our room spotless and fully stocked. Always greeted us with a smile and morning chit chat. The food was plentiful and delicious. The grounds were kept clean. Entertainment was good. Juan, the pool waiter was very attentive to our needs and Always greeted us with a song, dance and a smile. The buffet was short of nothing. A nice variety of food . The pizza was one of my favorite lunch time food. It was so delicious. Pool Entertainment was fun and exciting. Definitely a 5 star resort. Look forward to coming again. Thank you all for a great vacation!
10 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Degiorgio,
We sincerely appreciate the time you have taken to share your wonderful comments regarding your recent stay with us.
We are delighted to know that you found the resort amazing and that our staff made such a positive impression on your vacation.
We are pleased that you enjoyed the cleanliness of the room, the delicious and plentiful food options, and the variety at the buffet. It is great to know that the pizza became one of your favorite lunchtime treats. We are also happy that you appreciated our well-kept grounds, the entertainment, and the fun activities at the pool.
Your description of our team’s warmth and attentiveness perfectly reflects the service we strive to provide every day, and we are thrilled that your experience felt like a true 5-star stay.
We sincerely look forward to welcoming you again, so we may continue offering you the excellent service and memorable moments you deserve.
Kind regards,
Raquel P.
Guest Relations Department
Great place, great location
The San Felipe in Puerto de la Cruz is a place we have stayed at 5 times now, so this probably indicates how much we enjoy it there.
Amongst the many reasons we like it, the overriding factor is the friendly and helpful staff, they are first class.
The location is wonderful and we opt for a sea view, which is literally across the road from the hotel, and only a short walk into town.
Ideal for that after dinner stroll along the sea front in the warm evening air.
29 oktober 2025
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Svar från Bahia Principe Hotels & Resorts
Dear guest,
We sincerely appreciate the time you have taken to share your kind comments regarding your recent stay with us.
It is truly a pleasure to know that you have chosen to stay with us five times, and we are delighted that your experiences continue to be so enjoyable. Your loyalty is one of the greatest compliments we can receive.
We are especially pleased to hear that our friendly and helpful staff remain the standout aspect of your visits. Providing warm, attentive service is one of our top priorities, and your recognition means a great deal to our team.
We are also glad that you appreciate our wonderful location and the sea views just steps from the hotel. The proximity to the town center and the opportunity for relaxing evening walks along the seafront are details many of our guests treasure, and we are happy they continue to be part of your experience.
We truly look forward to welcoming you back for your next stay and to continuing to offer you the excellent service and comfort you have come to enjoy.
Yours sincerely,
Raquel P.
Guest Relations Department
La atención es inigualable
La atención es inigualable, todos están a disposición siempre con una sonrisa. La comida en todos los restaurantes es impecable como también las bebidas. La habitación cómoda y muy limpia, lo único es que los colchones estaban un poco hundidos por lo que no eran comodos Las fiestas que organizan por las noches son buenísimas y muy divertidas. En mi particular cumplí años estando hospedada y se ocuparon de mimarme todo el día, desde el desayuno con la mesa decorada y canticos de cumpleaños hasta la habitación decorada y un champagne con bombones de cortesia. Definitivamente lo recomendaría y de hecho volvería.
3 november 2025
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Svar från Bahia Principe Hotels & Resorts
Estimada huésped,
Agradecemos sinceramente el tiempo que ha tomado para compartir sus amables comentarios sobre su reciente estancia con nosotros.
Nos llena de alegría saber que disfrutó de una atención inigualable y que nuestro equipo estuvo siempre dispuesto a asistirle con una sonrisa.
Asimismo, nos complace que la calidad de la comida, las bebidas y la limpieza de la habitación hayan sido de su total agrado. Tomamos nota de su observación respecto a los colchones; agradecemos mucho este tipo de comentarios, ya que nos ayudan a mejorar y asegurar el máximo confort de nuestros huéspedes.
Es un honor saber que pudo celebrar su cumpleaños con nosotros y que logramos hacer de ese día un momento especial y lleno de detalles. Nuestro equipo se esfuerza por crear recuerdos inolvidables, y nos alegra profundamente haber formado parte de esa celebración.
Las fiestas nocturnas son pensadas para que nuestros huéspedes se diviertan y vivan experiencias únicas, por lo que nos complace saber que las disfrutó tanto.
Agradecemos sinceramente su recomendación y sería un verdadero placer darle nuevamente la bienvenida para seguir brindándole una experiencia excepcional.
Cordialmente,
Raquel P.
Guest Relations Department
excelente hotel para descansar y pasarla bien
4 november 2025
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Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Ortiz,
Agradecemos sinceramente el tiempo que ha tomado para compartir sus amables comentarios sobre su reciente estancia con nosotros.
Nos complace enormemente saber que encontró nuestro hotel excelente para descansar y disfrutar de una experiencia agradable. Nuestro equipo trabaja cada día para ofrecer un ambiente tranquilo y servicios de calidad que permitan a nuestros huéspedes relajarse plenamente, por lo que sus palabras son un verdadero reconocimiento a ese esfuerzo.
Esperamos tener nuevamente el placer de darle la bienvenida muy pronto, para continuar brindándole la excelente experiencia que usted merece.
Atentamente,
Raquel P.
Guest Relations Department
The service was impeccable
The service was impeccable, they couldn’t do enough for my friend and I . The furniture was updated and comfortable . The food at the buffet every night was an adventure always a different theme. I liked the buffet more than the al la carte . We were not short of anything
29 oktober 2025
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Svar från Bahia Principe Hotels & Resorts
Dear Mrs. Jones,
We sincerely appreciate the time you have taken to share your wonderful comments regarding your recent stay with us.
We are delighted to know that you found our service impeccable and that our team went above and beyond to ensure you and your friend had a memorable experience.
It is truly rewarding to hear that you enjoyed our updated and comfortable facilities, as well as the variety and themed selections offered at our buffet. We are pleased that it exceeded your expectations, even compared to our à la carte options.
Your kind words motivate us to continue providing exceptional service and unforgettable moments to all our guests.
We sincerely hope to have the pleasure of welcoming you back soon, so we may continue offering you the excellent experience you deserve.
Cordially,
Raquel P.
Guest Relations Department
I would give no stars if possible
I would give no stars if possible. I have booked Bahia Principe hotels in Tenerife since 2016. Today I arrived at the Bahia principe Fantasia in Tenerife in a party of 4. Being a regular customer we have free transfers which have always been superb. Today being the exception. They did not turn up. After trying to contact the hotel and checked all taxi companies we was unable to get anywhere. We went to the taxi rank and got a taxi. We complained on arrival and were told to come back at 4:30 to speak to excursions. I did this and was met with not only no help, but staff were dismissive, rude and quite threatening. I was told to chill out!! Yes I was annoyed, but no one would take any responsibility at all. I asked to speak to the manager, and was told they didn’t have one!! That says so much. This hotel is run so badly by totally ineffective, rude staff, one of which suggested I should speak Spanish!!
I would avoid this hotel like the plague and I would love to speak to the manager when they get one. Maybe they will function acceptably when they do.
9 november 2025
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Svar från Bahia Principe Hotels & Resorts
Dear guest,
We sincerely appreciate the time you have taken to share your comments regarding your recent experience with us.
We are truly sorry for the inconvenience you encountered with your transfer service upon arrival. Please rest assured that this situation does not reflect the standard of service we strive to deliver.
We are also sincerely concerned to read your comments regarding the interaction with our staff. At Bahia Principe Hotels & Resorts, we are committed to offering warm, respectful, and professional service at all times. We can assure you that our team on-site made every effort to clarify the situation and assist within the procedures established; however, we regret if the communication did not meet your expectations. Your feedback has been shared with the departments involved so that we may reinforce our standards and avoid any similar impressions in the future.
Regarding your request to speak with a manager, we would like to clarify that there is always a management team available at the hotel, and we regret if there was any misunderstanding in this regard. Our intention is always to support our guests and address their concerns promptly.
We truly hope you will reconsider your impression and allow us the opportunity to welcome you again. It would be our pleasure to provide you with the excellent service and memorable experience that so many of our valued repeat guests enjoy.
Sincerely,
Raquel P.
Guest Relations Department
Todos muy amables
Todos muy amables, la comida excelente, la atención en los bares Super y el equipo de entretenimiento especial, todos muy amables divertidos y atentos a hacernos pasar muy bien, muy dedicados
23 oktober 2025
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Estimado Sr. Gómez,
Agradecemos sinceramente sus amables palabras y el tiempo que dedicó para compartir su experiencia.
Nos alegra saber que disfrutó de la comida, la atención en los bares y el entusiasmo de nuestro equipo de entretenimiento.
Es un verdadero placer saber que nuestro esfuerzo por ofrecer un servicio atento y de calidad contribuyó a que su estancia fuera tan agradable.
Esperamos tener el honor de recibirle nuevamente muy pronto.
Atentamente,
Raquel P.
Guest Relations Department
Unprofessional Treatment by the Reservation / Administration
On Oct 13th my wife and I travelled from Ottawa (Home) to Trudeau Airport and flew to Punta Cana on Sunwing / WestJet for a 2 week vacation to Bahia Principe AquaMarine Hotel. We had previously visited the Ambar Hotel and also Bahia's Hotel in Samana El Portillo. We are both 66 years old and have travelled many times in the past but mostly to Cuba and a few occassions to Mexico. Finally after a long day of travel we arrived at the reception desk around 3:30pm. I handed the employee our Voucher with our info and he began to do his search. After a few minutes he consulted a colleague at the desk and then they spoke to us in English that there was a "Problem" with our reservation. He further explained that our "Reservation" was cancelled on Oct 11th in their system and he actually showed it to me on his computer although he did not see a reason. We were of course shocked as this has never happened before to us. We all thought that Sunwing did not maybe pay for reservarion to Bahia ? They made some phone calls but nothing was solved. Finally Gilberto went to speak to Raysa (Ex-Sunwing employee) who worked for Amstar Tours and after telling her our situation she knew the local person to call who was in charge for Sunwing in the area. No reason was found but in the end we were asked to pay with a credit card $247USD which they would refund to us the next morning when the situation was resolved. We were in the Lobby for 3 hours dealing with this mess. It seemed like if we did not do that we would have been forced to sleep in the Hot and Humid Lobby. The next morning the issue was resolved and we found out by email that it was the fault of "Bahia's Reservation System" that cancelled our paid reservation and not Sunwing. I have all of the emails that went back and forth. The issue is despite knowing that Bahia messed up BIG TIME the only compensation we got was "SORRY" actually many times. Not acceptable I told them however they never offered any other gesture to us like maybe enjoy a "Free Spa" etc on us for your inconvenience. Nothing at all from them. They seemed to think it's find to mess up your vacation and cause you lots of stress upon arrival and even after knowing the facts that it was 100% their fault you are told "Sorry" see you next time. After arriving home and doing their survey they again said "Sorry" and I told them to keep it then they finally offered to give us something which was the "VIP" treatment next time we visit. Well you know what why would I visit Bahia again ? I do want to say that the front line Staff at the reception were professional and obviously were surprised as much as we were at the cancellation. It is the Administration above them that is unprofessional. So vacationers be careful and maybe be prepared that this can happen to you and if it does "SORRY" is what you will get.
Awful treatment.
13 oktober 2025
Omdöme utan inbjudan
Svar från Bahia Principe Hotels & Resorts
Dear Mr. McGuire,
We sincerely appreciate the time you have taken to share your comments regarding your recent stay with us.
We are truly sorry for the inconvenience you experienced upon arrival. Please be assured that our team did everything possible to clarify the situation promptly and ensure that you could begin enjoying your vacation without further delay. Unfortunately, the incident you mentioned was caused by a temporary system error that affected the synchronization of external reservations, and we regret any confusion this may have caused.
At Bahia Principe Hotels & Resorts, we are committed to offering our guests a seamless experience, and we take all feedback seriously in order to continuously improve our procedures. We are pleased to know that our front desk staff remained professional and attentive throughout the process, demonstrating our dedication to guest satisfaction.
We truly hope you will reconsider and allow us the opportunity to welcome you again, so we can provide you with the excellent service and memorable experience that so many of our guests enjoy.
Sincerely,
Raquel P.
Guest Relations Department
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