Bags & Bows Online Omdömen 

Always easy to order online and customer service on the phone is great if you need help. I've never been disappointed with the quality of their products.

Bags & Bows has been a great and reliable, resource for EarthHero with good rates, and fast order processing!

Appreciate the good Work!

Great selection and prices! Quality that makes my business look the same!

It took almost a month to get this item that I ordered on 11/6 and I was told more than once it was an in stock item and shipping from a location in Texas and I’m in Texas! Communication was poor from customer service. Very disappointed.

Tissue was a bit brighter red than I anticipated but pretty none the less.
The bags came in days after the tissue- so that was disappointing but the quality is goodz

Disappointed with the website. Was offered 15% discount but when the order was finalized received a message that the order was ineligible for the discount since it had been used previously. The last time ordered from this company was January 2021 received a message that the items ordered were out of stock and the order cancelled. Since the order was cancelled by the Company only seems fair that the new order SHOULD be eligible for the 15% discount. Appears to be false advertising to me.

Truly awful. I ordered 2 40lb boxes of crinkle shred on November 12th and they STILL have not shipped. I called on Tuesday, Nov 30th, then followed up on Thursday and Friday. The woman on the phone said they should have shipped already and that she'll contact the warehouse to followup. I never heard back and received no response at all about the status of my order or ETA of when it will ship from my followup emails. My shop orders are going out now and this order should have arrived already. Refund now. I'll be purchasing these boxes from a reliable company who can ship on time. This was my first experience with Bags and bows and will also be my last. If I could give 0 stars I would and will never use this company again.

I am happy that the boxes I want are still available. What I am unhappy about is that when I go to my account order history there is only one item, the most recent of last year. I have labels as well, and they did not show up. Those were not ordered as I don't want to re-design them all over again.

I wanted to order the solid organza ribbon, 1 x 1/2" wide but could not find on
this web site. Will have to call tomorrow and hope that I can get the 25% off.
You can call anytime: (505) 986-9091
Thank you,
Suzanne

I have placed an order in early October and have been emailing constantly to ask when my order will ship. I never get a response to my question and I'm still hoping against hope that I get met order which was over $1700.00. Tomorrow is December 1st...this is terrible

Once again filled my order quickly. Thank you for the great bags!

I ordered several items for our store to use for Christmas baskets in October. 3 weeks later I received an email asking me how I liked my product which I had yet to receive anything. Due to the fact I know shipping everywhere has been delayed I gave it over a week & called customer service. The lady I spoke to said there shouldn’t have been any reason they wouldn’t have had a delay in shipping due to the fact they were not customized. She got ahold of the shipping department who advised her they didn’t show a tracking number for the items but someone would get ahold of me in 48 hours. I got an email that stated all the items were out of stock & wouldn’t be back in stock til January or March. At this point in time there is not time to order from anywhere else. If they would have got ahold of me in October I could’ve ordered them from somewhere else!!! HORRIBLE EXPERIENCE!!! The worst!!!

I was very disappointed that I received a partial shipment of my order with no word of what was happening with the rest of it. No back order notification or expected date of delivery. Not even a conformation that it was only a partial order anywhere. When I called to report it, I was put on hold for a very long time, only to be told they would look into it. I also put in a email request and I received a reply the the order was shipped and received by me. YES, 1/2 of my order arrived, I was worried they would not recognize half was still missing, and they didn't at first. I was missing $75 of my order. It finally arrived a week later. You need to communicate a whole lot clearer. Not sure I will order again, in addition, it was very expensive for tissue paper.

I have been using this company for the last 5 years, for all of my businesses bag and tissue paper needs. I placed an order, with PLENTY of time, to get my items before the biggest shopping days of the year. Over a week went by before I was notified, by email, that one of the items was no longer in stock, and asked for me to choose a different option. This was not something that I could do online, so I had to call to change the order. The other items that I ordered, that were in stock, were not mailed out either. One of those I was counting on, and desperately need, to have before Thanksgiving. Now it has been over two weeks, and nothing has moved. I called to complain, and even offered to pay for expedited shipping, to be told by the representative that she would have to check with the shipping department, and the warehouse, to find out where they stand with my order, that seems to be lost in cyberspace somewhere. This process will take 2-5 business days, before they will be able to get back in touch with me! She asked “would you like for someone to get back in touch with you?” Seriously?!?! *No I prefer not knowing what is happening with an order that seems to have been forgotten, and that I forked out a few hundred bucks for! Thanks for the suggestion! *note sarcasm* I have NEVER had such issues with them in the past, but they are making it an easy decision for me to take my business elsewhere. I have a business to run, and count on companies being honest, and doing as they state on their own websites. Where has your integrity gone Bags and Bows?

we ordered 2 weeks ago and still haven't received our order.

I’ve been using this company for years, nothing but great things to say until recently. In the past it always took a fair amount of time to receive my items but once I caught on to that I always just planned ahead and ordered much earlier than I needed. Most recently I placed an order in sept, it is thanksgiving next week and I still haven’t received my order. My biggest issue is the lack of communication that my bags were out of stock. Not one email… I run a business and ordered these bags in Sept in anticipation of CHRISTMAS… that’s how far ahead I was planning. Communication goes a long way and I received none of it. Additionally, the bags that I used to order were discontinued. Not one email about that. Had I known I would have placed an order asap as there have been no similar bags that have become available since- and since I had to find a replacement bag, I then had to pay all of the additional fees for getting my logo placed on a new bag… one would think that for loyal customers who have been using this company for years might be offered a consideration of waving that fee since I was being forced to choose a new bag. I’m certainly willing to change my review of 2 stars should it call for it. But as of now, with December being right around the corner- and the bags that i ordered in Sept still not being here, I will keep it at 2 stars.

I placed an order Nov 2, 2021 with personalized boxes. I called Nov 19th to find the status and was informed that personalizing was scheduled for 70 days out! Why wasn't that stated when I ordered. Then why I tried to get the boxes shipped without anything on them I was informed that they were out of stock. Communication right after I ordered would have been much appreciated, now I have to scramble to find boxes for the busiest season my business has, Christmas.