Avoid. I fell for the instagram adverts. Paid for 2 dresses with express delivery. They arrived late and so I’d like to return them. Have been trying to contact them for over a week to discuss the ret... Se mer
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Det här tycker kunderna
I bought a dress and a ballet wrap top. Both items are beautifully crafted, the material and fit are so incredibly flattering, I’m in awe! There was a complication on my part for the delivery and an e... Se mer
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Ordered a beautiful dress with express delivery. Waited a week. Not dispatched. No worries, sent a mail to follow up. 3 days pass and nothing. Online chat that's supposed to be active from 9am is... Se mer
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Delivery was super speedy!! My beautiful Audrey Midi in vintage cream arrived the day after purchase. Its material is so soft and stretchy, perfect for sensitive skin and weight gain or loss throughou... Se mer
Företagsinformation
Skrivet av företaget
AYM Studio designs and hand makes women's clothing in the UK. We are a fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. We are incredibly grateful for the continued support.
Kontaktuppgifter
Storbritannien
- info@aym-studio.com
- www.aym-studio.com
3,1
Medel
2 tn omdömen
Ingen aktuell inbjudningshistorik
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Order #AYM103691
My sister ordered my dress on pre-order over a month ago to arrive on the 17th August. She specifically ordered it to arrive on the 17th to allow for sufficient time to make sure that the dress fit as it is for my birthday abroad on the 22nd.
Instead, we received no communication that there would be delays regarding shipment and had to reach out ourselves the following day on the 18th. She received no response until the 21st August. Today, when she received the response, there was no consideration from the person she was in contact with that I needed the dress by the 22nd and was sent a generic email informing me it would be shipped by the 23rd.
Despite the lack of effort on AYM’s part to resolve this issue, we tried to continue working with AYM and even drove to AYM’s warehouse to try and pick up the parcel, thereby solving the problem ourselves.
However, even the staff at the warehouse did not feel the need to communicate with us at all. We left our details and although they said they would contact AYM and let us know whether we could pick up the parcel, we sat outside their office for 3 hours before they spoke to us only when they realised that we had actually waited outside their office.
At this point, we were told rather rudely that we would be unable to pick up the parcel. However, no explanation to this was given at all, and there was no effort to rectify the situation.
I completely understand that as a small business, delays and other events happen, but the clear lack of communication and effort to rectify this situation from either AYM or the warehouse has been really appalling. My sister is disappointed by this, but more than that, I am disappointed as I have been left with no dress for my 18th birthday.
21 augusti 2023
Omdöme utan inbjudan
Svar från AYM
Hi Urszula,
I'm truly sorry for the frustration and disappointment you've experienced regarding your order. Your feedback is invaluable to us, and we deeply regret the series of miscommunications and inconveniences you encountered. This situation does not reflect the level of service we aim to provide.
We sincerely apologise for the lack of communication about the shipment delay and the subsequent unresponsiveness you faced when reaching out for assistance. We understand how important receiving your dress in time for your 18th birthday was, and it's disheartening that we were unable to meet your expectations.
We also apologise for the inconvenience you encountered at our warehouse. The lack of clear communication and the way the situation was handled fall short of the standards we set for ourselves.
We're committed to addressing this issue and learning from it to ensure that such situations do not happen again in the future. We truly value your feedback and would like to offer our sincere apologies for the impact this has had on your special occasion. If there's anything we can do to make it right or if you have further concerns, please don't hesitate to reach out to us directly. Your satisfaction and experience are of utmost importance to us, and we appreciate your understanding as we work to improve our processes and service.
Kind regards,
The team at AYM x
Nice dress and company,Brexit
I have ordered the Freya mini dress and I am happy with it. I think the costumer support is also nice and fast as I needed some help to track my order . My only problem is that I had to pay VAT because of Brexit. I hope AYM finds a way to solve this as I would order again for sure if I wouldn’t have to pay VAT.
16 augusti 2023
Omdöme utan inbjudan
Svar från AYM
Hi Alexa,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you're happy with your Freya mini dress and that you found our customer support helpful and responsive throughout the process.
We understand your concern regarding the VAT charges due to Brexit, and we sincerely apologise for any inconvenience this has caused. We're actively working to explore solutions to streamline this aspect of the purchasing process for our valued customers like you.
Your support means a lot to us, and we're committed to finding ways to enhance your shopping experience with us. We truly appreciate your feedback and hope to have the opportunity to serve you again in the future, with a smoother and more seamless shopping process. If you have any further questions or suggestions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to providing you with an even better experience next time.
Kind regards,
The team at AYM x
Feels like great quality!
Feels like it's great quality on the fabric and its a very comfortable dress!
17 juli 2023
Svar från AYM
Hi there,
We're delighted to hear that you're satisfied with the quality of our dress! It's wonderful to know that the fabric and comfort have met your expectations. We strive to provide our customers with the best possible experience, and your feedback is truly appreciated. If you ever need assistance or have more feedback to share, feel free to reach out. Thank you for choosing our brand, and we hope to have the opportunity to serve you again in the future!
Kind regards,
The team at AYM x
You will feel like a goddess
The dresses are stunning. The material, fit and everything about them is sublime. I haven’t felt this confident in myself in a very long time before wearing these masterpieces… I’m going to buy all of them.
18 juli 2023
Svar från AYM
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you find our dresses stunning and that they've brought you a newfound sense of confidence. It's fantastic to know that the material, fit, and overall design have met your expectations. We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance with your purchases, please don't hesitate to reach out. Happy shopping, and thank you for choosing our dresses!
Kind regards,
The team at AYM x
Product came damaged
Product came damaged. Offered 20$ refund to get it fixed locally. Was just really disappointed in the ‘quality’ control considering everything is handmade
17 juli 2023
Svar från AYM
Hi there, we apologise for the disappointment you experienced with the damaged product. We strive to provide the highest quality items to our customers, and we understand your frustration with receiving a damaged item, especially considering our commitment to handmade craftsmanship.
We sincerely apologise for any inconvenience caused by this situation. We understand that a $20 refund may not fully address the inconvenience of having to get the product fixed locally. If you'd like, we're open to discussing a more suitable resolution that meets your expectations and helps to rectify this situation.
Please reach out to our customer service team with more details about your order and the damage, and we'll work closely with you to find a solution that you're comfortable with. Your satisfaction is our priority, and we want to ensure that you're ultimately pleased with your experience.
Thank you for your understanding and for bringing this to our attention.
Kind regards,
The team at AYM x
I loved the dress
I loved the dress! It is amazing quality, very flattering, stretchy and comfortable. I would definitely buy!
The reason I rated it 4 stars rather than 5 s because I live in the United States and it took longer to arrive than stated. Still worth it!
3 augusti 2023
Omdöme utan inbjudan
Svar från AYM
Thank you for your wonderful feedback! We're thrilled to hear that you loved the dress and that it met your expectations in terms of quality, comfort, and style. Your satisfaction is our ultimate goal, and we're glad that you found the dress to be worth the purchase.
We apologise for any inconvenience caused by the extended shipping time. We understand that timely delivery is crucial, and we appreciate your patience in this matter. Your feedback is important to us, and we'll continue working to improve our shipping process to provide a better experience for our customers.
If you have any more questions, comments, or future orders, feel free to reach out. We look forward to serving you again and ensuring that your next experience with us is nothing short of excellent.
Kind regards,
The team at AYM x
Lovely white dress for my hen do
Lovely white dress for my hen do, perfect fit, good quality and prompt arrival
16 juli 2023
Svar från AYM
Thank you Kalitta for sharing your positive experience! We're delighted to hear that it was a perfect fit for your hen do and that you were pleased with the quality and timely delivery. Your satisfaction is our priority, and we're thrilled that we could contribute to your special event.
If you ever need more outfits or have any questions in the future, feel free to reach out. We're here to help and ensure your shopping experience remains excellent.
Kind regards,
The team at AYM x
Svar från AYM
Thank you for the positive feedback! We're thrilled that you found our dresses both flattering and comfortable. If you have any more thoughts to share or need further assistance, feel free to reach out. We appreciate your support!
Kind regards,
The team at AYM x
Amazing company
Customer service is fast and so polite and amazing. The dress quality is wonderful and fits true to size, and the company is so amazing, I will be ordering from them again !
18 juli 2023
Svar från AYM
Dear Lindsey,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our customer service and that you are pleased with the dress quality and fit.
At AYM, we strive to provide excellent customer service and the best quality products, and it's wonderful to know that we met your expectations. We're delighted that you're considering ordering from us again – we look forward to serving you and providing you with another exceptional shopping experience.
If you have any questions or need assistance in the future, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to help.
Thank you once again for your support and for taking the time to share your positive experience. We truly appreciate it!
Best regards,
The team at AYM x
I already submitted a review but here we go again
I already submitted a review for the one and only dress I bought but I keep getting a ridiculous amount of emails telling me to review again so here we go… dress has been great for me! I’m 5’10” and the midi length was honestly a bit longer than I was hoping for but it is nice and heavyweight fabric. I was between measurements of a medium or large and sized up and glad I did. My bust is a big larger and it definitely would’ve made the fabric more sheer and see through if I tried to fit in the medium. I really wish the dresses were offered in more colour options or even patterns though. It is overall a great dress and very comfy and I love the adjustable waist
17 juni 2023
Svar från AYM
Dear Ciara,
Thank you for taking the time to provide us with your feedback on the dress you purchased. We appreciate your detailed review and apologise for any inconvenience caused by the repeated email notifications.
We're glad to hear that the dress has been great for you overall. We understand that the midi length was a bit longer than you were expecting, and we appreciate your input on that. We'll take your feedback into consideration as we continue to improve our product offerings.
It's fantastic to know that sizing up to a large was the right choice for you, especially considering your bust size. We aim to provide comfortable and flattering fits for our customers, and we're delighted that the adjustable waist has added to your satisfaction with the dress.
We appreciate your suggestion regarding more colour options or patterns for our dresses. We are constantly working on expanding our product range, and customer feedback like yours helps guide our decisions. We'll certainly take your request into account as we plan for future collections.
Once again, thank you for sharing your experience and for your valuable feedback. We're grateful for your support, and we hope to have the opportunity to serve you again in the future.
Best regards,
The team at AYM x
Love your clothes as usual
Love your clothes as usual. My only complaint is my light pink colored dress (forgot the name of the model, its a long sleeve midi dress with scoop neck/high back. The color's too close to skin, so it looks like I'm wearing nothing at all when I wear it. Not very flattering. I'd suggest stop making that fabric color. Organic bamboo
17 juni 2023
Svar från AYM
Hi there,
Thank you for your continued support and for sharing your feedback with us. We appreciate your kind words about our clothes and value your input regarding the light pink colour of the specific dress you purchased.
We apologise for any disappointment caused by the colour being too close to your skin tone, resulting in a less flattering appearance. We understand how important it is for our customers to feel confident and comfortable in their clothing choices. We will take your feedback into consideration when reviewing our colour options for future designs.
We constantly strive to provide a diverse range of colours and styles to accommodate various preferences and skin tones. Your feedback is invaluable in helping us improve our product offerings and ensure that our customers have a positive shopping experience.
If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We're here to listen and help in any way we can.
Once again, thank you for your feedback and for being a valued customer. We look forward to serving you again in the future with an expanded range of colours and styles that better meet your expectations.
Best regards,
The team at AYM x
Beautiful dresses!
17 juni 2023
Svar från AYM
Thank you Frankie for your review! It means the world to us!
Kind regards,
The team at AYM x
Schrecklich!!
Schrecklich!!
Okey dauert ewig Es kam 160€ Zoll aus dem nix????
Hab seit 1 Monat meine Rücksendung gesendet und warte auf rückzahlung
6 juli 2023
Omdöme utan inbjudan
Svar från AYM
Hi there,
We are sorry to hear about your negative experience, and we apologise for any inconvenience caused. We understand your frustration with the customs fees and the delay in processing your return and refund.
Regarding the unexpected customs fees, we would like to clarify that customs regulations and charges are determined by the destination country and are beyond our control. We strive to provide accurate information and support to our customers regarding potential customs fees, but sometimes, unexpected charges may arise. We apologise for any confusion or inconvenience this may have caused.
Further information can be found on our website here: https://www.aym-studio.com/pages/faqs-information and here: https://www.aym-studio.com/pages/shipping-services
As for your return and refund, we apologise for the delay in processing. Our returns process usually takes a shorter time frame, and we understand your disappointment with the extended wait. We will investigate the status of your return and ensure that it is processed promptly. Please reach out to our customer support team with your return details, and they will assist you in resolving this matter and providing an update on your refund.
We value your satisfaction and appreciate your patience throughout this process. If there is anything else we can do to assist you or address any other concerns you may have, please do not hesitate to contact us.
Once again, we apologise for any inconvenience caused, and we are committed to resolving this issue to your satisfaction.
Best regards,
The team at AYM x
The service was great and my delivery…
The service was great and my delivery came so quickly!
16 juni 2023
Svar från AYM
Dear Annabelle,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service and that your delivery arrived promptly.
At AYM, we strive to provide efficient and reliable service to our customers, and we're delighted to know that we met your expectations. We understand the importance of timely deliveries, and we work hard to ensure that orders are processed swiftly and shipped out as quickly as possible.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Once again, thank you for your positive feedback and for choosing AYM. We look forward to serving you again soon.
Best regards,
The team at AYM x
Love
So I ordered lots of dresses from here and I can say that they are the most high quality pieces I have ever bought. The dresses with organic bamboo are so beautiful and it’s definitely my favorite fabric. They are good for the summer heat and feel so luxurious. I ordered up a size for comfort as they run a size small in my opinion. The only bad thing about this company is the pre order wait times. They posted the pre order date wrong on one of my items so I’m still waiting on it. It’s been a month and I’ll probably have to wait about another month to receive my order. Just be aware if you are pre ordering an item!
27 juni 2023
Omdöme utan inbjudan
Svar från AYM
Thank you for taking the time to share your positive experience with our dresses. We're thrilled to hear that you find our products to be of high quality and that you particularly love the dresses made with organic bamboo fabric. We strive to provide luxurious and comfortable pieces that are perfect for the summer heat.
We apologise for any inconvenience caused by the pre-order wait times. We understand that waiting for an eagerly anticipated item can be frustrating, especially if there was an error in the posted pre-order date. We sincerely apologise for any confusion this may have caused. We continuously work to improve our processes and communication to ensure accurate information is provided to our customers.
We appreciate your patience and understanding during this time. If you have any further questions or concerns about your order, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that you have a positive experience with our company.
Kind regards,
The team at AYM x
The order was sent to me SO fast
The order was sent to me SO fast, even though one was listed as a pre-order, but speed is never a bad thing. However the refund process was slow.. And over the 7 working days they state it takes, which prompted me to drop them an email.
The dresses themselves, well, one of them was beautiful (the harper dress), however the other with the built in bra, did not fit.. I understand I'm a FF, but if you don't have a big chest, what's the point of a built in bra? Halara has built in bras too and I've never had an issue with theirs.. Also the material is polyester - I knew this anyway, and I knew I was paying for the style but, just pre-warned if you didn't already know this, it will feel a little on the cheap side. But the harper dress at least, fit pretty and the double layering on the skirt side made it so flowy.
Edit: I have ordered the Ava dress, based on the fit and accuracy to the picture, I'll update this review when it arrives, as I think 3 is a bit harsh but I can't really justify a higher review - especially as the refund given - that took over a week, was given in the form of a voucher that expired not even 24 hours after it was sent out (the next day) - this is a poor way to do credit refunds, especially when the store has a credit system in place.
19 juni 2023
Omdöme utan inbjudan
Svar från AYM
Hi there,
Thank you for sharing your feedback about your recent order. We're glad to hear that you were impressed with the fast shipping speed, but we apologise for any delay you experienced during the refund process.
We understand your disappointment with the fit of the dress that had a built-in bra. Our aim is to cater to various body types, and we appreciate your feedback regarding the sizing and functionality of the built-in bra. We continually strive to improve our designs to ensure a better fit and enhanced comfort for all our customers.
Regarding the material, we acknowledge that the dress is made of polyester, which may have a different feel compared to other fabrics. We try to provide a variety of options to suit different style preferences, and we apologise if the material did not meet your expectations.
We apologise for any inconvenience caused by the voucher expiration date. This does not sound correct, it should not have a expiry date. If you contact our customer care team we can look into this further for you.
Kind regards,
The team at AYM x
Great Material!
Thick quality fabric that is not see through but breathable enough to wear during any season. Will be buying more products in the future!
18 maj 2023
Svar från AYM
Dear Ashley,
Thank you for taking the time to leave such a positive review about our product. We're thrilled to hear that you are pleased with the thick quality fabric of the dress. We take pride in selecting materials that are not only durable but also provide comfort and functionality.
We're glad to know that the fabric is not see-through and breathable, making it suitable for wearing during any season. We understand the importance of wearing garments that offer both style and comfort, and we're pleased that our dress meets your expectations in this regard.
We truly appreciate your loyalty and the trust you have placed in us. We look forward to serving you in the future and providing you with more products that meet your needs and preferences. If there's anything specific you would like to see in our future product offerings, please feel free to share your suggestions with us.
Once again, thank you for your positive feedback. It means a lot to us, and we're honoured to have you as a valued customer.
Best regards,
The team at AYM x
Svar från AYM
Hi Chapelle,
Thank you for your wonderful review! We're delighted to hear that you love the dress and find it absolutely splendid. Your satisfaction is our ultimate goal, and it brings us joy to know that we have exceeded your expectations.
We strive to provide our customers with high-quality and beautifully designed dresses that make them feel special and confident. It's fantastic to hear that the dress has achieved just that for you.
We appreciate your support and kind words. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future with more splendid products.
Once again, thank you for choosing our dress and for taking the time to share your positive experience. We truly value your business and your satisfaction.
Best regards,
The team at AYM x
Svar från AYM
Hi MaCay,
Thank you for leaving a positive review of your shopping experience with us. We're delighted to hear that you had no problems and found the shipping to be pretty fast.
We understand the importance of timely and hassle-free delivery, and we strive to provide a smooth and efficient shipping process for all our customers. It's wonderful to know that we met your expectations in this regard.
We appreciate your feedback and are grateful for your support. If there's anything else we can assist you with or if you have any suggestions for improvement, please feel free to let us know. We're always looking for ways to enhance our services.
Thank you once again for choosing us. We look forward to serving you in the future and providing you with continued excellent service.
Best regards,
The team at AYM x
Love it
Love the dressed! I tend to size up for natural bamboo and order my size for other materials.
17 maj 2023
Svar från AYM
Dear Christina,
Thank you so much for sharing your positive feedback with us! We're thrilled to hear that you love the dress you purchased from us.
It's great to know that you have found a sizing strategy that works well for you when it comes to our natural bamboo material. We understand that different fabrics can have variations in stretch and fit, so it's always helpful to experiment with sizing to find the perfect fit for your preferences.
We truly appreciate your support and the time you took to share your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for your kind words, and we look forward to serving you again soon.
Best regards,
The team at AYM x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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