AYM Omdömen 

Svar från AYM

11 juli 2023

Hi Iryna, thank you for taking the time to provide feedback on your recent purchase. We appreciate your honest review and apologise for any confusion caused by the differences between the product image and the actual dress.

We strive to accurately represent our products through the images and descriptions provided on our website. However, we understand that variations in colour and design can occur due to factors such as lighting and monitor settings.

We apologise if the dress you received had a different neckline and appeared in a brighter blue colour than what was depicted in the photo. We will investigate this matter further to ensure that our product images are as accurate as possible.

Your satisfaction is of utmost importance to us, and we would be happy to assist you further. Please reach out to our customer support team, providing them with your order details, and they will be glad to address any concerns you may have.

Once again, we apologise for any disappointment caused, and we appreciate your valuable feedback. We look forward to resolving this matter to your satisfaction.

Kind regards,
The team at AYM x

Svar från AYM

12 juli 2023

Dear Freja,

Thank you for taking the time to share your feedback about the dress. We're glad to hear that you found it beautiful and would recommend it to others.

We understand that it didn't exactly fit the theme of your party, and we apologise if this caused any inconvenience. We strive to provide a diverse range of dresses to suit different styles and occasions, but we acknowledge that personal preferences and event themes can vary.

Your recommendation means a lot to us, and we truly appreciate your support. If you have any specific suggestions or feedback on how we can improve our dress selection to better match different party themes, we would love to hear them. Customer input is invaluable to us as we continually strive to enhance our offerings.

Thank you again for your recommendation, and we hope to have the opportunity to serve you in the future with a dress that perfectly aligns with your desired theme.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Jennifer,

Thank you for sharing your feedback about the trousers you purchased. We apologise for any disappointment and frustration caused by the mismatch between your expectations and the actual product.

We understand that you were expecting work pants that are sturdier and suitable for wearing with a suit. We apologise for any confusion in the marketing description. We strive to provide accurate and detailed product information to assist our customers in making informed purchasing decisions.

We appreciate your acknowledgment of the pants' nice quality, which makes them suitable for more casual wear. We apologise for any inconvenience caused by not providing enough information about their suitability for specific occasions.

Your feedback is valuable to us, and we will take it into consideration for future product descriptions and information. We always aim to provide clear and accurate product details to help our customers make the best choices.

If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi there,

Thank you for leaving such a positive review of your recent purchase. We're thrilled to hear that you had a fantastic experience with us, from the material of the dress to the fast delivery.

It's wonderful to know that the dress and its material met your expectations. We strive to source high-quality materials that not only look great but also offer comfort and durability.

We also appreciate your kind words about our fast delivery service. We understand the importance of timely shipping, and we work hard to ensure your order reaches you promptly.

Thank you for rating us 10/10! Your satisfaction is our top priority, and we're grateful for your trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Nikki,

We appreciate you taking the time to share your experience with us, and we apologise for any inconvenience caused by the delay in receiving your pre-order dress. We understand your frustration and disappointment, especially considering your previous positive experience with us.

We sincerely apologise for any delays in shipping and for not meeting your expectations in this instance. We assure you that we take your feedback seriously and are committed to addressing any issues promptly.

Regarding your refund request, we will ensure that it is processed as soon as possible. If get in contact with us with your order details. Our customer support team will assist with the refund process and to address any further concerns you may have.

We value your feedback and understand your concerns about maintaining quality as we grow in popularity. Rest assured, we are dedicated to upholding high standards and delivering excellent products to our customers. We continually work to improve our processes and ensure that all orders are handled efficiently.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers. We hope to have the opportunity to serve you again in the future and regain your trust.

If you have any further questions or need any assistance, please don't hesitate to reach out to us.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Ferris,

Thank you for taking the time to provide feedback on your recent purchase. We appreciate your honest review, and we apologise for any disappointment caused by the quality of the dress.

We strive to offer high-quality products at a fair price, and we regret that the dress did not meet your expectations in terms of craftsmanship. We apologise for any loose threads, unfinished seams, or uneven straps that you encountered. Your feedback is crucial to us as we continuously work to improve our manufacturing processes and deliver better products to our customers.

Regarding the fast shipping and delivery, we're pleased to hear that your order reached you quickly from the UK to the EU. However, we apologise for any inconvenience caused by customs charges. We understand that unexpected fees can be frustrating, and we will take your suggestion to provide a more prominent warning about potential customs charges into account.

We also appreciate your feedback on the fabric's tendency to wrinkle easily. We will consider this input as we continue to evaluate and improve our materials and designs.

We apologise for not meeting your expectations in terms of quality and execution. As a slow fashion brand, we aim to provide products of superior craftsmanship and durability. Your feedback will be shared with our team as we strive to deliver higher quality items in the future.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.

Thank you again for your feedback and for choosing our brand.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Amanda,

Thank you for sharing such a wonderful review of your shopping experience with us. We're thrilled to hear that you had a fantastic experience from the lightning-fast shipping to the easy exchange process.

We take pride in providing a seamless and efficient exchange process, and we're glad to know that we were able to provide you with a new dress in the correct size without any hassle.

It's fantastic to hear that the dress itself exceeded your expectations in terms of comfort, fit, and style. We're delighted that you found it well-made, with the double layering adding a luxurious touch. We understand the importance of quality construction and materials, and we're thrilled that it made a difference in your experience.

We're also pleased to hear that the dress provided you with exceptional comfort during your long-haul flights. We understand the importance of feeling at ease while traveling, and it's great to know that the dress not only met but exceeded your expectations in that regard.

Thank you for your feedback on the bamboo fabric. We're glad to hear that it helped regulate your temperature, providing comfort during temperature fluctuations. We appreciate your request for more dresses available in the bamboo fabric, and we'll definitely take it into consideration as we expand our offerings.

We truly appreciate your support and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Thank you again for your kind words and for choosing our brand.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Zaira,

Thank you for taking the time to share your positive review of our dress. We're thrilled to hear that you loved the material and felt that the dress was made with love.

We take pride in selecting high-quality materials that not only feel soft but also provide comfort and durability. It's wonderful to know that the thickness of the fabric added to your satisfaction and made the dress even more enjoyable to wear.

We're honoured that you felt a sense of care and craftsmanship in our dress. Our team is dedicated to creating garments that make our customers feel special and confident, and your feedback reassures us that we're achieving that goal.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future.

Thank you again for your kind words and for choosing our brand.

Best regards,
The team at AYM x

Svar från AYM

12 juli 2023

Hi Chelsea,

We sincerely apologise for the inconvenience and frustration you experienced with the dress seams and our customer service. We understand that this has been a disappointing experience for you, and we apologise for falling short of your expectations.

We take quality issues very seriously, and we apologise that the dress seams broke after only two wears. This is not the level of quality we aim to provide, and we regret any inconvenience caused. We will investigate this matter further to ensure that it doesn't happen again in the future.

Regarding your refund and return process, we apologise for the delay and miscommunication. We understand the importance of timely resolutions and efficient customer service. We appreciate that you have proof of delivery, which will help us rectify the situation promptly.

We truly apologise for the poor experience you have had with both the product and our customer service. Your feedback is valuable to us, and we will use it to improve our processes and prevent similar issues in the future.

If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We are committed to making things right for you and restoring your trust in our brand.

Thank you for bringing these issues to our attention, and we appreciate your understanding.

Best regards,
AYM x

Svar från AYM

12 juli 2023

Hi Melissa,

We apologise for the inconvenience and frustration caused by the faulty dress and the delay in processing your refund. We understand that this has been a disappointing experience for you, and we sincerely apologise for falling short of your expectations.

We take quality issues seriously, and we regret that the dress you received was faulty. We apologise for any inconvenience caused. Regarding your refund, we understand your frustration with the delay in processing it. We apologise for the extended timeframe, as this is not the level of service we strive to provide.

I can see that our team has processed a full refund for you.

If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we will make every effort to make things right for you.

Thank you for bringing this to our attention, and we apologise once again for any inconvenience caused.

Best regards,
The team at AYM x