Avoid. I fell for the instagram adverts. Paid for 2 dresses with express delivery. They arrived late and so I’d like to return them. Have been trying to contact them for over a week to discuss the ret... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a dress and a ballet wrap top. Both items are beautifully crafted, the material and fit are so incredibly flattering, I’m in awe! There was a complication on my part for the delivery and an e... Se mer
Företaget har svarat
Ordered a beautiful dress with express delivery. Waited a week. Not dispatched. No worries, sent a mail to follow up. 3 days pass and nothing. Online chat that's supposed to be active from 9am is... Se mer
Företaget har svarat
Delivery was super speedy!! My beautiful Audrey Midi in vintage cream arrived the day after purchase. Its material is so soft and stretchy, perfect for sensitive skin and weight gain or loss throughou... Se mer
Företagsinformation
Skrivet av företaget
AYM Studio designs and hand makes women's clothing in the UK. We are a fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. We are incredibly grateful for the continued support.
Kontaktuppgifter
Storbritannien
- info@aym-studio.com
- www.aym-studio.com
3,1
Medel
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing support team :)
I wanted to order the NOVA dress in red in size M, but saw that it was not available in this size, so I contacted the AYM support team. They were so nice and amazing :)! Now I have my dress and its perfect :D
18 januari 2024
I was charged the date of purchase 10-11-23
I was charged the date of purchase, but to about 6 weeks to get. I then returned the put in for return label on 11-29-23. I sent back the entire order. I requested an exchange for one item and a refund on the rest. I have not heard anything, received anything or was credited?????
17 november 2023
Svar från AYM
Hi Robert,
Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you've faced with your order and return process.
We have thoroughly investigated your case, and we want to assure you that a full refund for the entire order, as requested, has been processed. We apologise for any delay in communication or the resolution process.
Please allow a short processing time for the refund to reflect on your account. If you have any further questions or concerns, please feel free to reach out to our customer support.
We appreciate your understanding and patience in this matter.
Kind regards,
The team at AYM x
Svar från AYM
Hi Anja,
Thank you for taking the time to leave a positive review! We're delighted to hear that you experienced fast delivery and that you find our product excellent.
Your satisfaction is our priority, and we appreciate your support. If you ever have further feedback or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing our product, and we look forward to serving you again in the future!
Kind regards,
The team at AYM x
I bought 2 dresses from AYM and I love…
I bought 2 dresses from AYM and I love them!
Delivery was super fast and communication was good. One of the dresses I bought had a bit of a wait to dispatch and they kept me informed the whole time.
The quality of the material is great and they are very form fitting. I haven't done any returns, so can't speak about that, but would say 10 out of 10 for my experience.
30 november 2023
Omdöme utan inbjudan
Svar från AYM
Hi Giulia,
Thank you so much for taking the time to share your positive experience with AYM! We're thrilled to hear that you love the dresses and that the delivery was super fast. We truly appreciate your kind words about our communication and the quality of the material.
It's fantastic to know that you felt informed during the dispatch wait, and we're delighted that the dresses meet your expectations in terms of fit and form.
If you ever have any questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Thank you for choosing AYM, and we appreciate your 10 out of 10 rating!
Kind regards,
The team at AYM x
Very quick delivery- and the dress…
Very quick delivery- and the dress feels and looks amazing 🤩
Definitely going to buy from AYM again ☺️
17 november 2023
Svar från AYM
Hi Kristin,
Thank you for the glowing review! We're thrilled to hear that you had a very quick delivery experience and that the dress exceeded your expectations in both feel and appearance. We look forward to welcoming you back for another delightful shopping experience with us.
If you ever need assistance or have more feedback to share, don't hesitate to reach out.
Kind regards,
The team at AYM x
Svar från AYM
Hi Keren,
Thank you for your wonderful review! We're delighted to hear that you found our products to be of good quality, a perfect fit, and appreciated the fast delivery. If you ever have more feedback or need assistance in the future, feel free to reach out.
We appreciate your support!
Kind regards,
The team at AYM x
Don’t think twice!
I’ve been wanting to buy from this company for a while now and I finally did it. The service was amazing, they were very helpful and attentive. The delivery was quick and overall I would give it a 5 star.
17 november 2023
Svar från AYM
Hi Samantha,
Thank you so much for choosing us! We're thrilled to hear that your experience was positive, from the service to the quick delivery. Your 5-star rating means a lot to us.
If there's anything more we can do for you or if you have any feedback to share, please feel free to reach out. We look forward to serving you again in the future!
Kind regards,
The team at AYM x
Worth every penny!
I feel so pretty in these dresses, I saw these on tiktok and fell in love with the style, I have been dying for an elevated dress and these knocked it out of the park. I got size S for all and they fit me perfectly!
The shipping came quickly and these dresses are perfect for the holiday season. I cannot get over how high quality these dresses are. I HIGHLY recommend these dresses!
I got:
- Ava Reversible Midi Dress (Black)
- Viva Dress (Wine Red)
- Rene Reversible Mini Dress
17 november 2023
Svar från AYM
Hi Tatianna,
Thank you so much for your fantastic review! We're thrilled to hear that you feel pretty in our dresses and that they've met your expectations. It's delightful to know you found us through TikTok and that our styles resonated with you.
We're delighted that the sizing worked perfectly for you, and you're enjoying the dresses for the holiday season. Your recommendation means the world to us! If you ever need assistance or have more feedback to share, feel free to reach out.
Wishing you wonderful moments in your dresses!
Kind regards,
The team at AYM x
Customer service is good
Customer service is good. Items were extremely late. One dress came with a chemical smell and despite how many times I wash it won’t go away. When I did hand wash the dye of the dress was non stop running off.
17 november 2023
Svar från AYM
Hi Emilia,
Thank you for sharing your feedback, and I'm sorry to hear about the issues you've encountered with your order. I apologise for the delay and the quality concerns you've experienced. This is not the standard we aim to uphold.
To address the chemical smell and dye running off, we'd like to investigate this matter further. Please contact our customer service team with your order details so that we can assist you in resolving these issues promptly.
We appreciate your understanding and the opportunity to make things right.
Kind regards,
The team at AYM x
Red Viva dress review.
I have purchased a dark red Viva dress in size M as I am FR size 38/IT 40 and 173 cm. tall.
It fits me well, the fabric is heavy and not transparent or wrinkly.
The package arrived from the UK on time.
However, for 150$ you would expect a natural dabric instead of polyester, or at least good stitching.
Unfortunately, that is not the case. The hems are done with an uneven overcasting stitches. There are loose threads here and there. It really put me off considering the branding of AYM as a detail-focused company.
So, my final verdict: Good product, but overpriced.
26 november 2023
Omdöme utan inbjudan
Svar från AYM
Hi there,
Thank you for taking the time to share your feedback on the Viva dress you purchased. We appreciate your detailed review and are pleased to hear that the sizing, delivery, and overall fit met your expectations.
We're sorry to learn that the choice of fabric and the stitching quality did not meet your standards. We take customer feedback seriously, and we apologise for any disappointment caused by the uneven stitches and loose threads, this is not the quality we work hard for.
Your insights are valuable to us as we constantly strive to enhance the quality of our products. We will share your comments with our production team to address the issues you raised and improve our processes. Additionally, we appreciate your honesty in highlighting both the positive aspects and the areas where we can do better.
If you have any further concerns or if there's anything we can do to make it right, please don't hesitate to reach out to our customer service team. We're committed to providing a positive experience for our customers, and your feedback helps us in that pursuit.
Thank you again for choosing AYM, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The team at AYM x
10/10, I’ll be buying again!
I’m always nervous about the quality of online clothing companies, but I was blown away by the quality of AYM. I’m already planning my next purchase. The fabric is so thick and buttery soft. The pieces fit amazing and are so insanely flattering. I’m a 32F and didn’t need to wear a bra, I felt supported and looked great! I feel so confident in these pieces. I will be adding more to my wardrobe for work and play. Also the shipping was extremely fast from UK to US!!
18 oktober 2023
Svar från AYM
Hi there,
Wow, thank you so much for your incredible review! We're absolutely thrilled to hear that you had such a positive experience with AYM. Your kind words about the quality, fit, and fabric mean the world to us.
We're overjoyed to have contributed to your confidence and comfort. It's fantastic to know that our pieces are becoming a staple in your wardrobe, both for work and play. And we're delighted that the shipping from the UK to the US was speedy for you!
Thank you for choosing AYM, and we can't wait to have you back for your next purchase. If you ever need assistance or have any questions, feel free to reach out. Here's to more fabulous additions to your collection!
Kind regards,
The team at AYM x
Really great quality & fast shipping:)
18 oktober 2023
Svar från AYM
Hi Kunde,
Thank you for your review! We're delighted to hear that you found the product to be of great quality, and we're pleased that the shipping was fast. Your satisfaction is important to us, and we're here to provide you with the best products and service possible.
If you have any more thoughts to share or need assistance in the future, please don't hesitate to reach out. We're here to make your shopping experience exceptional. Enjoy your purchase!
Kind regards,
The team at AYM x
Quality is great and very flattering
Quality is great and very flattering. I wanted this dress so be on the short side so I ordered a small. I'm usually a size medium but i'm so glad I chose the small. I'm curvy, weigh 140 pounds and i'm 5'4. I've had nothing but positive experiences with AYM.
18 oktober 2023
Svar från AYM
Hi Abbey,
Thank you for your review! We're thrilled to hear that you found the quality great and the dress very flattering. Your specific details about sizing and your body measurements will be extremely helpful for other shoppers, especially those who may have a similar body type.
We appreciate your positive feedback and are delighted to have contributed to your positive experiences with AYM. If you ever have more to share or need assistance in the future, please don't hesitate to reach out. We're here to make your shopping experiences enjoyable. Thank you for your support!
Kind regards,
The team at AYM x
Svar från AYM
Hi there,
Thank you for your review! It's great to hear that the item fit you well. Your recommendation to size down from your usual size is valuable advice for other shoppers. We appreciate your feedback, and if you have any more thoughts to share or need assistance in the future, please don't hesitate to reach out. Enjoy your well-fitting purchase!
Kind regards,
The team at AYM x
Braless AND supported
Really happy with the dress I ordered. I'm a petite frame (4,11) and largely stacked on top and this is the first time I went outside braless AND supported!!! Will be purchasing all of their dresses! Thanks Aym!
17 september 2023
Svar från AYM
Hi there,
Thank you for sharing your wonderful experience with us! We're delighted to hear that you are really happy with the dress you ordered and that it provides the comfort and support you were looking for.
It's great to know that you feel confident and comfortable while going braless, and we appreciate your enthusiasm for our dresses. We look forward to serving you again, and we're here to assist you with any future purchases.
Thank you for choosing AYM, and we can't wait to provide you with more fantastic dresses in the future!
Kind regards,
The team at AYM x
Simple and packaged well
Simple and packaged well, much faster shipping than expected.
18 september 2023
Svar från AYM
Hi Molly,
Thank you so much for your review, we are so happy to hear that your order arrived with you much quicker than you expected and that it was packaged well.
Please do not hesitate to get in contact with us if you have an queries.
Kind regards,
The team at AYM x
Great customer service
The dress I ordered is a great quality and lovely fabric but the customer service was the highlight - when I exchanged but needed the dress before a deadline, CS immediately shipped my replacement to ensure I had it. Communication was very quick and everything was great
19 augusti 2023
Svar från AYM
Hi Jen,
Thank you so much for your wonderful review! We're thrilled to hear that you're satisfied with the quality of the dress and the fabric. Our customer service team takes great pride in providing excellent support, and we're delighted that you had a positive experience with them.
Ensuring that you received your replacement dress before your deadline was a top priority for us, and we're pleased that we could meet your expectations in terms of communication and service.
Your feedback is greatly appreciated, and we look forward to serving you with more exceptional products and support in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Thank you for choosing our brand!
Warm regards,
The team at AYM x
Amazing product and fast delivery
Amazing product and fast delivery, I love both of the dresses that I have bought 😁
17 augusti 2023
Svar från AYM
Hi Eleanor,
Thank you so much for your positive review! We're thrilled to hear that you love the dresses you've purchased from us and that you're pleased with the fast delivery. Your satisfaction is our priority, and we look forward to providing you with more amazing products in the future. If you ever have any questions or need assistance, please feel free to reach out. Enjoy your dresses!
Kind regards,
The team at AYM x
Delivery great, dress fits!
Delivery was more than on time and dress fit great on my 4'9" height. Thought it may be too long or short. However, fit just right on the knee.
18 augusti 2023
Svar från AYM
Hi Gee,
Thank you for taking the time to leave a review! We're delighted to hear that your dress arrived promptly and that it fits perfectly for your height. It's wonderful to know that the length worked out just right for you, hitting at the knee. Your feedback is greatly appreciated, and we're here to assist you with any future fashion needs you may have. Enjoy wearing your dress!
Kind regards,
The team at AYM x
amazing amazing AMAZING
I love how honest the brand is with each dress being handmade it truly makes my dress feel so much more special!! getting the updates on where they’re at during the process of making it just made me so much more excited. the quality of the dress is PHENOMENAL and easily is my new favorite dress:) it’s so comfortable and fits perfectly with the adjustable back! i love it so much
19 juli 2023
Svar från AYM
Hi Hailey,
Thank you for your wonderful review! We're thrilled to hear that you appreciate the transparency of our handmade process, which adds that extra special touch to your dress. We understand how exciting it can be to receive updates on the progress of your order, and we're delighted that it added to your excitement.
It's fantastic to know that the quality of the dress exceeded your expectations and that it's now your new favourite. Our adjustable back feature is designed for comfort and a perfect fit, and we're glad to hear that it worked well for you.
Your feedback means the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out. Enjoy your beautiful dress!
Kind regards,
The team at AYM x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.