I enquired about a vehicle that was advertised on Auto Trader and spoke to Josh, he was super helpful, as I was unable to view the car that day he sent me pictures and videos of the car. Unfortunately... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Che, was the advisor I dealt with during the purchase of the vehicle, he was thorough, attentive to detail and able to an answer any questions I had. The video shared with me prior to me travelling ov... Se mer
I recently purchased a stunning MINI Countryman from Auto Choice Supermarket. Assisted the whole way through by Matt, I received excellent customer service and couldn’t have asked more. I’m thrilled w... Se mer
10/10 experience at auto choice car supermarket. Such a smooth experience part exchanging my car. Came away with a new pristine car all their cars infact were in excellent condition. Staff amazing so... Se mer
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 18 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very pleased with the service buying my…
Very pleased with the service buying my VW tcross. Josh helping me choose the right car and James helping with the handover, would highly recommend!
A great buying experience …
Having visited quite a few car sales sites/salesmen with not the best experience, dealing with Dan at Autochoice was a breath of fresh air and a real pleasure. Dan gave me all the information I needed to make an informed decision without any pressure and I'm really happy with the car I bought. He's a credit to the business and I would have no hesitation in recommending Autochoice to family and friends.
I had a great experience dealing with Che
I had a great experience dealing with Che at Auto Choice Car Supermarket. He was friendly, professional and very helpful throughout the whole process. He made everything straightforward and was always happy to answer any questions.
The manager was also really nice and welcoming, I would definitely recommend Auto Choice Car Supermarket.
Great experience all round
Great experience all round, from making first contact with the dealership, to handover experience of my new car. Che dealt with my enquiry, and was welcoming from the beginning, and everyone else was just the same. Great service, and an easy, none pushy sales experience. Cheers Che🙌🏻
Excellent Service from Che
Excellent Service from Che, made everything simple and seamless, very happy customer, would not hesitate coming back again in the future, really impressed.
Also thanks to Matt who went extra mile to obtain 2nd key which was initially lost.
Thank you Che
Kenny F
Really happy with our purchase
Dan made our experience of purchasing a car very easy. Happy with our service and purchase. Looking forward to driving it home. Thank you Dan.
Josh was really helpful
Josh was really helpful . Visited the showroom on last Sunday. He walked through the whole process and we collected the car on last Wednesday. Good team work. No pressure.
James was very good at his job and he…
James was very good at his job and he sorted everything that I needed.
Very happy with how the sale went through.
Helpful
Helpful, Quick & Fast service.
Picked me up from Station aswell as i am not from town
Great Job
Great service
Great service, Che was very friendly and helpful. Made the whole process very straightforward. Would thoroughly recommend.
Customer service was brilliant with Dan.
Customer service was brilliant with Dan.
Dan was an amazing trader
Dan was an excellent trader and helped me to choose my perfect plan for my car so I could afford it.
Coffee, tea and cookies, and then I left with my car
7 ⭐️ for Dan
100% professional
100% professional. I appreciate Dan for assisting me. Every steps involved was smooth and clear. Dan tried to clear all my concerns and gave me plenty of time to look around.
Great experience with Dan at AutoChoice
Had a lovely experience with Dan when making my first big car purchase from start to finish. He was very efficient and reassuring and was able to answer any questions and queries I had and made this process very smooth-sailing! Highly recommend Dan- I’m very grateful!
Fair, balanced and honest review
I wanted to leave a fair and balanced review of my experience with AutoChoice, particularly for anyone considering travelling a significant distance to purchase a car from them.
The buying experience itself was positive, and the staff were friendly. However, unfortunately there were issues with the vehicle from the outset. The spare key issue was known before the vehicle was released to me, and I reported the air-conditioning problem within 48 hours of collecting the car.
To be fair to AutoChoice, they have offered to inspect the vehicle and carry out any necessary repairs relating to the reported faults at no cost to me. They have also offered £20 towards fuel costs. My disappointment is with the practicalities of accessing that after-sales support when you don’t live locally.
I live in some distance away from AutoChoice, so returning the vehicle means a substantial round trip. I am self-employed and was asked to return the vehicle during the working week. Depending on whether the car can be inspected and repaired on the same day, this could potentially mean losing one or even two days’ income, as well as the travel and fuel costs involved in dropping the car off and collecting it again.
I asked whether the vehicle could be collected or whether they could authorise a reputable VAT-registered garage closer to me to inspect and repair it. After escalating my concerns to senior management, AutoChoice maintained that under the terms I signed, the vehicle must be returned to them in the first instance and that responsibility for getting it there rests with the customer.
I accept that these were the terms of the purchase and AutoChoice has not refused to look at or repair the car. My reason for writing this review is therefore not to suggest that they have refused to help, but to highlight something I wish I had appreciated more fully before buying from a dealership some distance from home.
If you’re considering travelling a significant distance to purchase a vehicle from AutoChoice, I would strongly recommend considering how you would manage returning the car to Blackburn during the working week if problems arise shortly after purchase. For someone who is self-employed, the potential loss of earnings can make what is described as a free repair considerably more costly in practice.
I’m disappointed that a more flexible solution couldn’t be reached, particularly given how quickly the problems were reported, but I wanted this review to reflect both my concerns and the fact that AutoChoice did offer to inspect and repair the vehicle.
Nice experience
Dan is being so helpful throughout the purchase. Everything is straight forward and nice and simple!
Excellent service
Excellent service throughout the whole experience purchasing our new car. Big thanks to Matt, Josh & Kieran for your help.
No response to a complaint
Once the showroom polish had worn off, all of the scratches and damaged paintwork showed up. The alloy wheels were supposed to have been refurbished but a few weeks later, I noticed that the paint was already starting to peel. I reached out to the sales advisor on 10/07 but didn't get a response.
I went to look for a car yesterday and…
I went to look for a car yesterday and was really impressed by the help and advice I received. I was confident in the purchase and have picked my new car up tonight. Really impressed with Kieran and his knowledge. Thanks for all your help!
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