Chapelhouse Motor Group Omdömen 1 020

Conan personally handled the full experience from start to finish, he was polite, informative and very helpful. The team even assisted us signing in our phone. Overall 10 out of 10

We ordered an Omoda 5 through Chapelhouse Wigan Suzuki / Omoda in January.

We originally wanted a black vehicle but were told this could take several months. We were advised that a grey Omoda 5 would be available in February, so we agreed to proceed on that basis.

February passed and the car was not supplied.

In March, after chasing for updates, we were told the vehicle would be available within two weeks. That did not happen.

In April, we were told the car had landed and was awaiting DVLA registration, which gave us the impression it was close to handover. That also did not happen.

We were later told that the original vehicle had an issue, had been rejected, and that a replacement had been allocated. We were advised that this replacement was expected around the second week of May. That timeframe has now passed as well.

The latest update is that Chapelhouse are still “awaiting the stock to arrive”, that the cars “will be here this month”, and that it “should be any day now”. We are now nearly into the fourth week of May and still do not have the car.

The most frustrating part has been the complete lack of communication. At no point have Chapelhouse Wigan Suzuki / Omoda proactively contacted us with meaningful updates. I have had to chase almost every update myself through phone calls and emails.

I have also raised three formal complaints: two through the online complaints process and one by email. None of them have received a proper response from Head Office. I have had to chase Head Office myself, and even then promised callbacks have not happened.

We now have a courtesy car, which has helped practically, but that does not resolve the wider issue. We have been left without our own vehicle for a significant period, have had to keep rearranging work, school, nursery and family logistics, and have made decisions based on timelines that have repeatedly not materialised.

Another major issue is that every time we have tried to discuss cancelling the order or having our deposit refunded, a positive update has appeared suggesting the car was close. We have then held off making another decision, only for that update to lead to little or nothing. That has left us feeling stuck in the transaction, because we have repeatedly made decisions based on information that later turned out not to move anything forward.

The issue is not just that the car has been delayed. It is the repeated missed timelines, the lack of proactive communication, the unanswered complaints, and the feeling that we have had to push constantly just to understand what is happening with a vehicle we ordered months ago.

I expect an automated response to this review telling me to contact customer care, but that is exactly the problem. I have already contacted customer care and Head Office more than once. There is little point directing customers to a complaints route if nobody properly acknowledges or responds to the complaints.

I am still hoping the order can be completed, but the experience so far with Chapelhouse Wigan Suzuki / Omoda has been extremely poor.

Salesman not to be trusted promised certain things like the protection package would be applied? When asked if you get a warrant he replied no it's been done for free! It wasn't a freebie it was what was agreed!
Car dirty and not showroom ready when collected. Car returned to have protection applied then salesman noticed 3 scratches??? Not! trying to get his revenge for being called out?
Noticed a scratch on alloy! Apparently I had curbed the car?
That was going to be sorted also? apparently not took it back in so manager could take a look? Waited 25mins no show so left.
Car is nice just hope I don't have any problems as wouldn't want to deal with dealership again. Go to a different MG dealership is my advice.

The service I received from the team at Chapel House Blackpool was excellent. I had visited several other dealership and I had been so disappointed with pushy sales people that didn't listen. The team at Chapel House, Tom particularly were a dream. Not pushy but helpful and the communication was superb! I love my new car and they continue to be supportive post completing the purchase. As a sales manager myself I am not easily impressed but safe to say I have been. Thanks so much Tom you were awesome! Would recommend and have recommended already.

My motability car went in for a service back in March. The timing cover case came up on the service as leaking .They booked car in for the 6 th of May took car in service reception were call you later today when car as been done .No phone cal so I called them was told be two days maybe 3 waited the 3 days .Then its going to be another 3 weeks drove past on Sunday car hadn't moved from where I left it .So put in a complaint then gets told my car perfectly safe to drive won't get no worse or no better and car ready for collect and there give me a date to bring car in to be fixed sameday 3 days later still waiting for a date ive now changed dealership as they kept my car for almost aweek knowing motability are paying for an hire car when my car is perfectly safe to drive there good at repairing cars for cash customers but when it comes to a warranty repair your shoved to bottom of the pile and had no intention of doing it there loss as I was getting the mg hs hybrid in January

Wes the salesperson was great. Very knowledgeable. Other staff we encountered were very friendly and helpful

Great communication and felt 100 % satisfied with the service. Wez was very informative and professional. Will definitely recommend..

I purchased a new car and what an easy and stress free experience. I was helped by a gentleman called Dan. He was polite and made me feel at ease. He kept me updated at all times which to me is very important. I would certainly use the company again and would like to hope that Dan is still with the company when I do.

It's been a week since I picked up my new car from Chapelhouse in Warrington. Very pleased with my choice and so pleased I had Louise Hales in Sales to help me choose. Must also give mention to John (Sales)...both were so patient with me while I mulled things over....nothing was too much trouble - great customer service. I would recommend you put Chapelhouse on your list of car dealerships to visit should you be looking.

Scott was very helpful and patient with me as this was my first time buying a car, would 1000% recommend Chapplehouse at St helens.

Recently bought a new mg3 hybrid from Chapelhouse. I mainly dealt with Sam but also got some help from the manager Ben. Sam told me he had not been working at Chapelhouse for very long however this did not come across at all. He had excellent interpersonal skills and wasn't in anyway pushy with the sale. On pick up of the car he had been briefed that I didn't have much time so had prepared all the documents and I was good to go after a quick run down of the essentials. Sam filled in the blanks by sending me an additional personalised video. In addition to all this I was given a good price for my trade in car and the finances were sorted in a smooth and timely manner without any hidden charges. I would certainly by again from Chapelhouse.

It has been over 2 weeks since my previous review and over 4 weeks since the deposit was taken and the issue still hasn't been resolved. I did receive a call from ChapelHouse Bolton MG's 'new' Sales Manager' on the 16th April, apologising for Josh Byrom's incompetence/failures and for taking a deposit for a car that did not exist/was available. He advise that Josh would call me the next day to process my refund. 1.5 weeks later and I am still waiting for a call and my refund. Not sure if its just Josh Byrom's incompetence or something more worrying going on at ChapelHouse Bolton MG.

(EDIT 30/04/26 - Ignore the responses they put on here as they don't actually do anything. Please, for the sake of your health and your life, do not deal with this place! I would not like anyone to go through what I am going through right now! I don't know how they sleep at night!)

I was hoping to avoid this but unfortunately have no option as internal communication has failed.
​I am beyond disgusted with the service at Chapelhouse St Helens.
My vehicle has been in and out of their workshop for over ten months with recurring and progressive issues that they have consistently failed to diagnose or repair correctly.
What started as an air conditioning issue in May 2025 has spiraled into a much more serious situation.
​After multiple failed "first stage" repairs—the cars condition has only deteriorated. They have now discovered corrosion in the wiring loom caused by a water leak. Despite this, the dealership has been evasive about whether the car is actually safe to drive. When I asked for confirmation of its roadworthiness, I was told by staff, "We cannot confirm nor deny that the car is roadworthy". When I asked for that and for the issues found to be put in writing to me and made them aware of my disability and they have a duty of care as they are an ombudsman member, I got an email from the service manager stating they will not be doing the repairs now needed, due to their negligence.
​As a customer with a disability, the refusal to provide a safety report is incredibly dangerous and upsetting.
It is deeply concerning that a professional dealership would return an unroadworthy vehicle to a vulnerable customer and refuse to perform necessary repairs, (repairs that are only needed due to their failure to identify and repair the leak during the first visits)—even after MG UK confirmed coverage for the costs.
​The lack of accountability and communication here is staggering and am still fighting to get a professional report on the vehicle's condition.
When I asked why the leak was not identified in the initial visits despite the car presenting with progressive electrical issues and water ingress being a common known issue for this car, The service managers response was "MG didn't tell us to check for it". It is concerning that qualified mechanics here appear unable to perform simple diagnostic tests.
I am now back to square one with this car, a car that could cause my death before it can even be seen elsewhere. I am ignorant to the extent of the damage and roadworthiness as chapelhouse refuse to tell me.
​Avoid this place if you value your health, safety and professional competence.

Totally unprofessional and holding a customers money will not give back do not deal with this shambles of a car sales company totally unprofessional I was asked to put a £99 holding fee down. For a car I was going to look at in the Bolton branch I was assured the money would be given right back either way if I decided to go ahead with taking the car out on finance or if I decided not to go ahead I paid the fee over the phone on my credit card spent over an hour speaking to a lady who works there discussing the price of the car how much monthly payments would be everything that is discussed for finance of a car I arranged to come in on the Saturday with my partner to take a proper look at the car and make my mind up if we was going to go ahead with the finance we traveled from Clitheroe to Bolton this lady assured me all the information and everything we had discussed would be passed onto her colleague and the monthly payment which she had given me so we would not have to go through it all again we got there no one knew anything about it ended up speaking to some lad who worked there who tried to say the payments would be dearer then stated from the lady this right away put both of us off going any further very unprofessional from the start I said I would think about it the lad said I would get a phone call Monday to sort everything out and sorry about the mix up we went away still undecided we did like the look of the car and thought if the price we was originally stated stated the same we would go ahead with the finance no phone call Monday I had to phone the dealership which I wasn’t happy about it just felt like they wasn’t interested long story cut short we went elsewhere took a new car out on finance had everything done and dusted in the space of the day so I contacted chapel house spoke to the lady who originally dealt with me and took the payment over the phone told her we wasn’t going ahead with the car I wasn’t happy with the way everything was dealt with an I wanted the money putting back onto my card she said it would be put back on nearly two week later still no refund put back onto my card I contacted the dealership to ask why was this so the lad decided to tell me the reason why is because the money was paid through my credit card and they can not put it back onto the credit card well if that was the case why did they not phone me tell me this and ask for another card to pay the money back onto like I told him so I gave him my bank card details and asked how long will it take for the money to go back he said around 5/7 days I waited no money on card again I phoned spoke to the sane lad said I am still waiting for the money to go back he said he had passed the details onto the department that deals with the refund and would contact them to find out why I was still waiting and would contact me back no contact back from him I waited another week and phoned again asked for him who’s name is Josh but got told he’s busy I asked for a manager he was busy but I was promised a phone call back no phone call I phoned again to be told the same this has been going on now for around5/6 weeks I constantly contacted this dealership asking why they are keeping a customers money that does not belong to them and it shouts out desperation from them to hold £99 because they never got a sale time after time I have phoned this dealership asked for the manager to contact me back but no one has the decency to give me a phone call all I get everytime I phone and ask for a manager to come to the phone is either he is not in the building or he is busy I have now contacted the main Mg contact centre to log a complaint about this sham of a dealership I have told them everything that is happening and asked them to deal with this I am absolutely disgusted that chapel house think it is exceptsble to take money that does not belong to them they are the most unprofessional dealership I have had the misfortune to have any dealings with stay away from them if you don’t want money being took from you and not getting back they are a total joke of a dealership

Gary and Toni have been absolutely fantastic

Dan Gargan was brilliant from start to finish! He worked within our budget, gave us many of great options and was a delight to work with throughout purchasing our new car! Thanks Dan your a star :)

Thoroughly Enjoyed my visit today, no hard sell, very informative, great quality cars on display and also, the lads were spot on too! I really enjoyed having the pleasure of chatting with Dan and Aiden today, they made me feel comfortable and well informed, i look forward to my next visit! see you soon!

Enquired on the Jaecoo before being met by a salesman Dan Gargan, couldn’t have been happier with how he treated me and my journey, professional manner with a relaxed not pushy personality, very well looked after and I couldn’t be any more excited to collect my new Marco 7 today, thanks Dan!

I recently bought a car through and the whole experience was brilliant. From the initial consultation, I was given plenty of options and clear information, including all the offers available at the time. The test drive was really informative, and every question I had—big or small—was answered with patience and honesty.

Throughout the sale, and even afterwards, I felt fully supported. Nothing was too much trouble, and the communication was spot on. I’m really pleased with both the car and the service I received.