Paid a £100 “fully refundable” deposit after being repeatedly assured there would be no issue getting it back. Two months later, after three separate phone calls chasing it, I’m still waiting. If... Se mer
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Det här tycker kunderna
I found my visit to be very professional and insightful. I was shown a number of different models by Aiden, and I was most impressed by his extensive product knowledge and friendly demeanor.... Se mer
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Aiden was very knowledgable on the omoda 5 I was planning on purchasing, he gave me a test drive and helped me fill out the necessary paper work. Made me feel very comfortable and excited about my new... Se mer
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Aiden was extremely helpful and knowledgeable. I even called to ask a couple of questions after my visit, and he was all too happy to help. Excellent customer service from a knowledgeable and friendly... Se mer
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Företagsinformation
- Bilhandlare
- Bilreparation
- Bilservice
- Kia-återförsäljare
- Suzuki-återförsäljare
- Återförsäljare av begagnade bilar
Informationen kommer från olika externa källor
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Kontaktuppgifter
603-609 Liverpool Road, PR8 3NG, Southport, Storbritannien
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
Bra
1 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Totally unprofessional and holding a…
Totally unprofessional and holding a customers money will not give back do not deal with this shambles of a car sales company totally unprofessional I was asked to put a £99 holding fee down. For a car I was going to look at in the Bolton branch I was assured the money would be given right back either way if I decided to go ahead with taking the car out on finance or if I decided not to go ahead I paid the fee over the phone on my credit card spent over an hour speaking to a lady who works there discussing the price of the car how much monthly payments would be everything that is discussed for finance of a car I arranged to come in on the Saturday with my partner to take a proper look at the car and make my mind up if we was going to go ahead with the finance we traveled from Clitheroe to Bolton this lady assured me all the information and everything we had discussed would be passed onto her colleague and the monthly payment which she had given me so we would not have to go through it all again we got there no one knew anything about it ended up speaking to some lad who worked there who tried to say the payments would be dearer then stated from the lady this right away put both of us off going any further very unprofessional from the start I said I would think about it the lad said I would get a phone call Monday to sort everything out and sorry about the mix up we went away still undecided we did like the look of the car and thought if the price we was originally stated stated the same we would go ahead with the finance no phone call Monday I had to phone the dealership which I wasn’t happy about it just felt like they wasn’t interested long story cut short we went elsewhere took a new car out on finance had everything done and dusted in the space of the day so I contacted chapel house spoke to the lady who originally dealt with me and took the payment over the phone told her we wasn’t going ahead with the car I wasn’t happy with the way everything was dealt with an I wanted the money putting back onto my card she said it would be put back on nearly two week later still no refund put back onto my card I contacted the dealership to ask why was this so the lad decided to tell me the reason why is because the money was paid through my credit card and they can not put it back onto the credit card well if that was the case why did they not phone me tell me this and ask for another card to pay the money back onto like I told him so I gave him my bank card details and asked how long will it take for the money to go back he said around 5/7 days I waited no money on card again I phoned spoke to the sane lad said I am still waiting for the money to go back he said he had passed the details onto the department that deals with the refund and would contact them to find out why I was still waiting and would contact me back no contact back from him I waited another week and phoned again asked for him who’s name is Josh but got told he’s busy I asked for a manager he was busy but I was promised a phone call back no phone call I phoned again to be told the same this has been going on now for around5/6 weeks I constantly contacted this dealership asking why they are keeping a customers money that does not belong to them and it shouts out desperation from them to hold £99 because they never got a sale time after time I have phoned this dealership asked for the manager to contact me back but no one has the decency to give me a phone call all I get everytime I phone and ask for a manager to come to the phone is either he is not in the building or he is busy I have now contacted the main Mg contact centre to log a complaint about this sham of a dealership I have told them everything that is happening and asked them to deal with this I am absolutely disgusted that chapel house think it is exceptsble to take money that does not belong to them they are the most unprofessional dealership I have had the misfortune to have any dealings with stay away from them if you don’t want money being took from you and not getting back they are a total joke of a dealership
23 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Kim,
Thank you for taking the time to leave such detailed feedback. I’m very sorry to hear about the experience you’ve described and the frustration this situation has caused, particularly around the communication and the delay in your refund. This is clearly not the level of service we aim to provide.
We take matters relating to payments and refunds very seriously, and I understand how concerning it is when you feel you are not receiving clear updates or timely resolution. Your comments about the lack of follow-up and communication have been noted and will be addressed with the team.
I would like to ensure this is reviewed and resolved as quickly as possible for you. Please contact us directly and ask for the Customer Experience Team on customercarebolton@chapelhouse.co.uk so we can locate your case and escalate it appropriately without further delay.
Gary and Toni have been absolutely…
Gary and Toni have been absolutely fantastic
22 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear James,
Thank you for taking the time to share your feedback regarding Chapelhouse Group.
I’m delighted to hear that Gary and Toni have been absolutely fantastic during your experience. It’s great to know they made such a positive impression.
I will ensure your kind comments are passed on to both Gary and Toni.
Thank you again for your review, and we look forward to welcoming you back in the future.
Dan Gargan - Brilliant Service
Dan Gargan was brilliant from start to finish! He worked within our budget, gave us many of great options and was a delight to work with throughout purchasing our new car! Thanks Dan your a star :)
18 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Jordan,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that Dan provided such brilliant service from start to finish and was able to work within your budget while offering a range of suitable options. It’s great to know the whole experience was enjoyable and supportive throughout your new car purchase.
We really appreciate your kind comments, and I will ensure your feedback is passed on to Dan and the team.
Thank you again for your review, and we look forward to welcoming you back in the future.
Thoroughly Enjoyed my visit today
Thoroughly Enjoyed my visit today, no hard sell, very informative, great quality cars on display and also, the lads were spot on too! I really enjoyed having the pleasure of chatting with Dan and Aiden today, they made me feel comfortable and well informed, i look forward to my next visit! see you soon!
4 januari 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Andrew,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you thoroughly enjoyed your visit and felt comfortable and well informed throughout. It’s great to know that the team provided a relaxed, no-pressure experience and that you were impressed with the quality of vehicles on display.
I will ensure your kind comments are passed on to Dan, Aiden, and the wider team—they’ll be very pleased to hear your feedback.
We look forward to welcoming you back on your next visit.
Enquired on the Jaecoo before being met…
Enquired on the Jaecoo before being met by a salesman Dan Gargan, couldn’t have been happier with how he treated me and my journey, professional manner with a relaxed not pushy personality, very well looked after and I couldn’t be any more excited to collect my new Marco 7 today, thanks Dan!
18 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Ken,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that Dan provided such a professional and relaxed experience, making you feel well looked after throughout your journey. It’s great to know you felt comfortable and supported without any pressure, which is exactly the experience we aim to deliver.
I will ensure your kind comments are passed on to Dan, who will be very pleased to hear your feedback.
Congratulations on your new car – I hope you’re enjoying it, and we wish you many happy miles ahead.
I recently bought a car
I recently bought a car through and the whole experience was brilliant. From the initial consultation, I was given plenty of options and clear information, including all the offers available at the time. The test drive was really informative, and every question I had—big or small—was answered with patience and honesty.
Throughout the sale, and even afterwards, I felt fully supported. Nothing was too much trouble, and the communication was spot on. I’m really pleased with both the car and the service I received.
14 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Andy,
Thank you for taking the time to share such detailed feedback regarding your recent experience with Chapelhouse Southport.
I’m delighted to hear that the whole process was brilliant from start to finish, and that you felt well supported throughout. It’s great to know you were provided with clear information, a range of options, and an informative test drive, with all your questions answered patiently and honestly.
We’re especially pleased to hear that the high level of service continued even after your purchase, and that communication remained strong throughout. That ongoing support is something we always aim to deliver.
Thank you again for your kind words—we’re so pleased you’re happy with both your car and the service you received, and we look forward to welcoming you back in the future.
Aiden Gray Piano from chapel house …
Aiden Gray Piano from chapel house southport was very helpfull and Im very happy for his work what his doing with my application
Hi was quick and very professional very helpfull Im glad for his help thanks Aiden your a gentleman thanks an thanks
14 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Frank,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that Aiden provided such helpful, quick, and professional support with your application. It’s great to know you felt well looked after throughout the process and that his efforts made a positive difference to your experience.
I will ensure your kind comments are passed on to Aiden, who will really appreciate your feedback.
Thank you again for your review, and we look forward to assisting you again in the future.
Fantastic services Aidy was brilliant…
Fantastic services Aidy was brilliant from start to finish would 100% recommend
14 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Lea,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you received fantastic service and that Aidy was brilliant from start to finish. It’s great to know your experience was so positive and that you would recommend us.
I will ensure your kind comments are passed on to Aidy and the wider team.
Thank you again for your review, and we look forward to welcoming you back in the future.
Excellent service without the hard sell
Can’t recommend these guys enough, we went several times to the show room and asked loads of questions, all the guys there especially Aidan who dealt with us were brilliant, this is our first ever car on pcp so it was a big deal for us and that was recognised and appreciated by them, unusual for car sales as they are normally just after the sale, there was no pressure and that was why we went with them, Aiden was a font of knowledge on the car and answered all the little questions that you have and the deal we got was excellent.
Really professional outfit great service will be going back for our next car to these guys.
8 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Paul,
Thank you for taking the time to share such detailed feedback about your experience with Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you felt supported throughout your visit and that the team took the time to answer all your questions without any pressure. It’s especially great to know that Aidan provided such a high level of knowledge and care, helping to make your first PCP experience a positive and comfortable one.
We really appreciate your recommendation and are pleased that you felt the deal and overall service met your expectations. I will ensure your kind comments are shared with Aidan and the wider team.
We look forward to welcoming you back when you’re ready for your next car.
After leaving a bad review for these i…
After leaving a bad review for these i got a reply from them saying contact them on the email given. After doing this they still havent replied.
Absolutely shocking in every department. Do not go here
8 april 2026
Omdöme utan inbjudan
5 star team
Went to visit the site. Amazing selection of cars. Great deals on the JAECOO and OMODA brands too
3 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Han,
Thank you for your fantastic review.
I’m thrilled to hear that you had such a positive visit to Chapelhouse OMODA & JAECOO Blackpool and enjoyed our selection of cars and deals on the Jaecoo and Omoda brands. It’s wonderful to know our team made such a great impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Great experience buying a new car
Great experience buying a new car today the Jaecoo 7. Service was great. The Guy (Raimond) dealing with me was brilliant from start to finish. Happy customer 😁
2 april 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Dear Leanne,
Thank you for taking the time to share your feedback.
I’m delighted to hear that you had a great experience purchasing your new Jaecoo 7 with us. It’s especially pleasing to know that Raimond provided such brilliant service from start to finish — I will be sure to pass on your kind words to him.
We truly appreciate your support and are thrilled to have you as a happy customer. Wishing you many enjoyable miles in your new car, and please don’t hesitate to get in touch if we can assist you in the future.
Been buying cars from Chapelhouse…
Been buying cars from Chapelhouse Southport for years, I have never had any issues it’s so nice to go in and feel welcome the guys always go out their way to help - the manager dan and wes made it so easy for us to decide I went in sometime last year before our holidays they even spent time chatting with us asking how it went I was amazed they hadn’t forgotten - you aren’t just a customer with little details like that it made the experience so much better definitely go and see these guys
27 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Sarah,
Thank you for your wonderful feedback. We’re thrilled to hear that you’ve had such positive experiences with us at Chapelhouse Suzuki Southport over the years. It’s fantastic to know that Dan, Wes, and the team made you feel welcome, went the extra mile, and remembered the little details that made your experience so special.
We’ll be sure to pass your kind words on to them—they’ll be delighted to hear this. We really appreciate your loyalty and look forward to welcoming you back again.
Incredibly impressive service by Dan…
Incredibly impressive service by Dan Gargan, the moment my wife and I walked in. I wish if there was a 7 star option.
28 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Adnan,
Thank you for your fantastic feedback. We’re thrilled to hear that Dan Gargan provided such an impressive level of service from the moment you and your wife walked in. Your kind words really mean a lot to the team.
We’ll be sure to pass your comments on to Dan and the team at Chapelhouse OMODA & JAECOO Southport.
Had a good experience
Had a good experience, Garry Andrews is very friendly and helpful. Came in on his, off day to help us. I would recommend his services to everyone.
28 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear that Garry Andrews went above and beyond, even coming in on his day off, to provide friendly and helpful support.
We’ll be sure to pass your kind words on to Garry and the team at Chapelhouse Suzuki Southport. Your recommendation means a lot to us.
Suzuki Swift
Just picked up my eighth Suzuki Swift and, as always, am delighted with the car, customer care and professionalism afforded by the whole team.
Special thanks to Dan and Kamil
27 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Linda,
Thank you for your wonderful and loyal feedback. Picking up your eighth Suzuki Swift is truly fantastic, and we’re delighted to hear that you continue to be pleased with both the car and the level of customer care you receive.
We’ll be sure to pass your special thanks on to Dan, Kamil, and the team at Chapelhouse MG Wigan Pier—they’ll be thrilled to hear your kind words.
We really appreciate your continued support and look forward to welcoming you back again in the future.
Boss experience with Matt Richardson
Boss experience with Matt Richardson. Proper knowledgable guy
26 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Pardel,
Thank you for your feedback. We’re delighted to hear that Matt Richardson provided such a knowledgeable and positive experience during your visit.
We’ll be sure to pass your kind words on to Matt and the team at Chapelhouse OMODA & JAECOO Warrington. We hope you’re enjoying your new car and look forward to welcoming you back in the future.
Just Picked up new car
Just Picked up new car - fast turnaround from point of ordering to delivery, great service, clear advice and guidance.
26 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Cheryl,
Thank you for your kind review. We’re delighted to hear that your experience was smooth from ordering through to delivery, and that the team provided clear advice and guidance along the way.
It’s great to know everything came together quickly for you, and we hope you’re enjoying your new car. If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Great service 😀
26 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Stephen,
Thank you for your review. We’re really pleased to hear you had a great experience with us.
We appreciate you taking the time to share your feedback and hope to see you again in the future.
Dan gargan couldn't do more for us
Dan gargan couldn't do more for us, we came in and enquired with the help of our daughter Anita, we went through everything including a test drive, which was amazing, and also placed an order, albeit it took longer than we thought, but Dan reassured us and kept us informed, we are thrilled to be picking up our new car today and couldn't recommend chapelhouse southport omoda and Jacob enough,they are brilliant, we will be back soon!
25 mars 2026
Omdöme utan inbjudan
Svar från Chapelhouse Motor Group
Hi Pam,
Thank you for your wonderful feedback. We’re delighted to hear that Dan Gargan provided such attentive support throughout your journey, from your initial enquiry and test drive through to placing your order. It’s great to know he kept you informed and reassured along the way.
We’re thrilled that you’re collecting your new car today, and your recommendation means a great deal to us. Your kind words will be shared with Dan and the team.
We look forward to welcoming you back to Chapelhouse OMODA & JAECOO Southport in the future.
Best regards,
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