Aurigny Omdömen 

If I could give -zero star I would. Flight delayed for technical issues, missed a show, no refund as they are not a UK-based airline, what a crock of S**t.
Lost flight, hotel and show money. Outrageous service and a shameful excuse to keep my money!!! should be ashamed of themselves, holding people to ransom. It's about time something was done about the monopoly situation.

How did a well respected and characterful airline that represented the Channel Islands for decades descend to a fleet of only 5 aircraft yet has the greatest spread of routes in its history? It seems that Aurigny operates now more like an agency than an airline, bringing in whatever they can find on the day with wings to run the services. Yesterday's flight from Southampton to Guernsey was on a Lithuanian registered plane with no livery and announcements from attendants that could not be understood. On the plus side it did take off on time, arrived safely, and had trolley service. However, when passengers book flights we tend to like to know who we're flying with.

Crappy airline, useless customer care, over priced, terrible website that is unclear. Don't expect help from customer services unless it is to part with more cash. Lets hope Aurigny go into administration, I think they will be doing the islands a favour!!

Worst airline ever! Been working out in guernsey for 6 months on and off and this air line is so over priced it’s crazy!! They just make the price up day to day!! Flights are allways delayed because the planes are crap! Prices go from £90 to £300 and just whenever they want! Customer service is terrible, and don’t worry if your flight’s delayed as the won’t bother to email you so you have to just sit there and wait!!

Well I've guessed for some time that things were going wrong at Aurigny. Luckily I get news notifications online and found one yesterday that warned me my flight was being cancelled. With just 3 weeks to go I faced losing money from my booked hotel but luckily I learnt that lesson previously and had time to cancel without cost. So I've contacted them they have confirmed my flights are cancelled (although offered me flights from other UK cities). I live 10 mins from Liverpool airport I'm not prepared to travel for hours to get to another). I have luckily cancelled my hotel without cost. I won't be booking again. I would have liked to visit Guernsey but won't be trying again. I do feel sorry for hotels cancelling this close it must effect business badly hope they will get compensation for it.
I can travel to Jersey as we did last year chaos free so we will go back.

absolute shambles and an embarrassment to guernsey.delays all weekend for family coming over for a wedding.

Wedding anniversary plans ruined.
We’d planned an anniversary trip to guernsey to celebrate our 30th wedding anniversary and see my aging parents. I flew out a day before my wife as she had business in London . Her flight from City Airport was cancelled but she was put in a taxi to Gatwick with the promise that she would be able to catch a delayed departure flight from Gatwick . On arrival at Gatwick the Aurigny desk had closed and she was told, with 8 other passengers , that she could not board the flight she had been promised . Aurigny is an awful airline who are solely interested in profit . They have a monopoly and are holding people who live on the island or have relatives who live on the island to ransom. I have flown here 4 times in 7 months and encountered issues on each and every occasion .

First time using this airline for a business trip to Guernsey. Flight out was delayed by 2 hours and then covered by a different airline who could not provide basic food or drinks. Return flight delayed by 3 hours. When I asked why they replied “Oh we started off with delays and never caught up” .. whilst waiting in departure lounge I heard them cancelling a flight to Manchester and advising passengers where to pick up their bags. Typical service from a company with little or no competition. Guernsey was nice but I’ll never come back whilst this terrible airline is the main supplier.

Confirmed hand luggage ok on departure from Gatwick by checkin staff and not queried at gate. On return from Guernsey charged £48 for bag. 8 pax waiting to pay but only 2 charged other 6 just let through with their 'oversize bag'.

Descrimation as I was an easy target as a 65 year old.

Greedy company that provides a very substandard service!
I Needed to reschedule a flight from Exeter to Guernsey, which by the way goes completely the wrong direction for a stopover in Bristol.
I originally paid £135 for ticket but to needed change my flight to a weekend weeks in advance and was charged £100.
Avoid if possible!!!

Same bad experience reported on this website.

Unreliable
Lack of communication

Very poor experience (...2024..)

Without a doubt the worst airline I have ever used. I know this a government airline so they do not care but I hope enough people stop using them that they go bankrupt.

Overbooks every flight possible. Overpriced. Awful service.

Our flight from Guernsey to Southampton was delayed due to bad weather. That was obviously not the airline’s fault. However the situation changed and flights were taking off from Guernsey and landing in Southampton. We were given no information from the ground crew. We asked about changing onto another flight as we were not sure we were going to get home.9 hours later our plane finally took off. During that time we were offered no refreshments, no apology nothing. I tried to claim from them for flight delay, however as they are not under EU rules. They are literally a law unto themselves. I would NEVER use them again!!!

Travelled with Aurigny many times and this is not the first time we have been severely let down by then.
12 hours leftwaiting at Exeter airport for a flight that takes little more than half an hour.
No communication, no information, no apology and no compensation.
I know Guernsey wish to increase tourism and this sort of treatment will not help. We whomever go there again

There is a serious money making racket going on at Guernsey airport. I had to pay £40.99 for my correct size cabin bag to go into hold on a 50% full flight and no problem flying from East Midlands! Inconsistency and appalling customer services saying they take 28 days to answer an email. Furious with them.

Auringy is simply the only Airline who operates from the UK to Guernsey. Given this, they have no competition and subsequently their prices are extortionate.

Having travelled bi-weekly from MAN-GCI for the last 2 years, I have hardly ever left MAN on time on the outbound route and in recent months I have kept a tally of the hours I have been delayed - this is now in excess of 50+ hours.

I have written to Auringy and asked for thoughts and feedback and I am simply given a stock answer every time (weather, other airports, staffing). Given the total number of hours I have been delayed to date, I politely asked for my complaint to be escalated and I was told that they do not have the resources to respond. They also, will not even apply any good-will gesture despite at any time - even small things such as adding on a bag on free of charge or maybe changing a seat. Everything is chargeable to the customer although when the customer has feedback, they have no ability to investigate and/or respond. I find this shocking.

Auringy simply do what Auringy want to do. There is no competition and therefore hold the monopoly without any thought for the customer. They are states backed, their financial accounts simply change as their reporting methods change depending upon the situation/year/quarter and they cannot strategically forecast. A complete overhaul of their strategic key pillars and future modelling is required in order to tackle the issues they face which they tell me is solely due to resourcing and recruitment challenges on island. I very much doubt this is the only challenge however, the only thing I would like is for an aircraft to leave in line with OTP as per their advertised schedule.

Absolute joke of an airline! No competition and extortionate prices. Been trying to organise an hospital appointment in London, originally for 6th Sept. But, they changed it, so had to rebook 45 change fee and higher price. Hospital appointment then changed to friday, rang Aurigny, unhelpful woman stated no you need to pay again both flights 45 pounds each and then the higher price on top, all in all paid £340 for a 30 minute flight to London

I have lived in the Channel Islands for several years and maybe become custom to levels of service from aurigny but even I was astonished by the level of sheer incompetence this weekend . To give some substance and content , aurigny is part owned by the states of guernsey so they have a monopoly . There is no choice you have to use them. A 35 min slight with baggage costs 267 pounds which is bordering on robbery . Flights are often delayed and cancelled so you aren’t getting good value . This weekend I was booked on the 6.10 to Gatwick to return home for weekend . On arrival was told they couldn’t check me in as the jet had gone technical and a plane swap resulted with not enough seats . If you hadn’t checked in on line you were left high and dry . The staff member was zero help when I asked him what I could do . I then spoke to a representative who managed to get me on a plane to Bristol first thing . At 12 midnight had a text to say Bristol was cancelled no explanation. Rather than wait to be reseated I managed to boom myself a single date to Gatwick thst evening . This was also cancelled with alternatives being made by ferry to Poole !!! Any other airline would charter in a plane to resolve the situation . The cheapskates at aurigny would rather you walked down to the port and hope you could get a place in a ferry . The last couple of flights have had terrible landings including a go around , the airline is clearly run in a shoe string with poor management and no customer care . Avoid like the plague get the boat. Sad thing is guernsey is a lovely place but the airline is terrible and I’ve flown with aeroflot .. aurigny make aeroflot look like emirates ! As a result of being left high and dry I missed a wedding where I was best man had to get a boat 2 days later and 1000 pounds out of pocket ! And they take 28 days to resolve complaints and compensation.. if I ever see it

The airline has become very unreliable during 2023 - passengers being bumped, planes canceled and terrible communications with stranded passengers. If possible, use Blue Islands.

It's hard to write a useful review of this dreadful airline while I'm sitting in the airport's departure with our waiting time getting longer and longer.
Try planning your resources (working planes) and communications better in future! You sent an email at 1030pm the night before stating our flight was "oversold", telling us to check in asap (we were asleep) or lose our place. You then emailed us at 3am (still asleep) with our new scheduled flight being in the afternoon. We found out today that our 1030am flight was cancelled, not oversold, and our 230pm flight is now running over two hours late. I had to ask staff in the lounge repeatedly for information on what was really happening.
My suggestions for improvement: don't lie! Communicate better! And be better prepared for bank holiday weekend high travel! This is the second year in a row that my family experience these same cancellations and travel delays on 26 August. That's a pattern.