I found the instructions hard to follow, they could be more clear by adding labels to the corresponding pieces of wood. Also the round beams, I needed more glue to complete all the holes.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Actual furniture well made...but mounting hooks very flimsy for weight of unit had to buy heavy duty mounting hooks....apart from that I would definitely recommend.
Really happy we ordered from this company. The regular updates before delivery were great. Received text messages regarding delivery times. Two men that delivered the furniture were really nice an... Se mer
Delivery was less than expected, the driver was very helpful. I tried to make the coffee table and was not easy to follow the instructions but the screws didn’t stay in place and the pressure on , mad... Se mer
Företagsinformation
Skrivet av företaget
Arte-N Furniture is a UK-based furniture supplier offering a broad selection of practical and contemporary furniture for bedrooms, living rooms, hallways and children’s rooms. Our range includes wardrobes, beds, storage cabinets, chests of drawers, TV units, tables and coordinated furniture collections designed for modern homes. We work with established European furniture manufacturers, with many of our products sourced from Poland. Our aim is to make distinctive, functional furniture available to customers throughout the UK at competitive prices. Arte-N products are sold through our trade network and a number of recognised online marketplaces. Most of our furniture is supplied securely packaged and flat-packed for self-assembly. Product listings include measurements, specifications and estimated delivery times to help customers make an informed decision before ordering. As some products are imported or made to order, delivery times can vary depending on stock availability and the manufacturer’s production schedule. We work closely with our suppliers, warehouse teams and delivery partners to keep customers informed throughout the process. Our customer service team is available to assist with product questions, delivery enquiries, replacement parts and after-sales support. When an issue occurs, we aim to investigate it carefully and provide a practical resolution as quickly as possible. Customer feedback is extremely important to us. It helps us recognise what we are doing well and identify where our products, delivery communication and customer service can be improved. We welcome honest reviews from all customers and remain committed to providing a dependable, transparent and helpful service from ordering through to delivery and aftercare.
Kontaktuppgifter
Unit 66 Fourth Ave, M17 1DB, Manchester , Storbritannien
- 0161 848 0222
- sales@arte-n.co.uk
- www.arte-n.co.uk
3,7
Medel
65 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 5 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT ORDER - POOR QUALITY ITEMS AND SERIOUSLY BAD CUSTOMER SERVICE
I have had a terrible experience with this company, do not order!
1. Item delivery was delayed and late
2. It took me 3 hours to build a desk with the worst instructions I have ever seen
3. I had to create some of the holes in the panels as they were not there
4. the drawers were built mostly with dowels making them very flimsy
5. The desk was not very sturdy at all so I dismantled and proceeded to arrange a return
6. the company have refused to refund without photos, sent photos of the panels where I had to create holes but did not have anymore photos as I have taken it apart.
7. They continue to repeat themselves asking for photos but do not help in any way
8. No refund or assistance, I have wasted hours of my time and £150 down the pan
TERRIBLE COMPANY
21 februari 2025
Omdöme utan inbjudan
waiting 93 days since my original order
Despite being given multiple assurances and revised delivery dates, I have still not received all the components of my wardrobe purchased via B&Q from Arte-N Furniture Ltd. This ongoing issue has caused significant inconvenience, frustration, and distress.
Timeline of Events
12th November 2024 – I placed an order with B&Q, which included a wardrobe. The estimated delivery date was between 9th and 13th December 2024.
11th December 2024 – I was informed that the wardrobe was scheduled for delivery between 12:30 PM and 2:30 PM. However, upon arrival, some parts were missing as they had been left at the depot. I was assured the remaining parts would be delivered via a 24-hour courier.
13th December 2024 – I contacted B&Q as the missing parts had not arrived. I was then promised a rescheduled delivery on Thursday, 19th December 2024, between 6:00 AM and 7:45 AM.
19th December 2024 – The delivery arrived, but some parts were still missing.
After contacting B&Q, I was told to liaise with the seller, Arte-N Furniture Ltd.
23rd December 2024 – Arte-N Furniture Ltd responded, stating that due to the Christmas closure, they would not be able to send the missing parts until January.
23rd January 2025 – I received a message from Arte-N Furniture Ltd stating that the missing parts would be dispatched within 72 hours. However, as of 4th February 2025, I have still not received them.
4th February 2025 - I phoned B&Q about finding missing parts and suitable compensation for this matter they gave me a reference number and told me they would get in touch with Arte-N Furniture Ltd.
5th February 2025 - I received an email from Arte-N Furniture Ltd. Saying “We have now sent an enquiry to our logistics team for a further update and will get back to you as soon as we hear from them.”
13th February 2025 - I have still not received the item in question or any updates from them.
13 februari 2025
Omdöme utan inbjudan
Do not order
Looking at the reviews, I'm not the only one who've had issues with this company.
Quality of the furniture is shocking and customer service is poor. They avoid refunding money for the items returned to them and keep ignoring emails.
Do not order anything from this place!
14 december 2024
Omdöme utan inbjudan
Avoid
I purchased a Vanity table via B&Q in November. The item took over a month to arrive, past the estimated delivery date. When it did finally arrive it was flat pack which wasn't unexpected however, upon trying to put it together it appears there was a manufacturers error and some of the holes were misaligned so the pieces could not fit together and thus the table is unusable. I contacted Arte N Furniture as well as B&Q immediately to let them know to which Arte N Furniture have violated my rights as a UK consumer. B&Q are also in breach of the consumer rights Act given that ArteNFurniture are a third party vendor selling via B&Q.
They first refused a return citing I signed for delivery stating everything is ok but how would I have uncovered this issue before attempting to put the table together? They then said they would accept a return but i am liable for the return fee. This is not fair or good business practice given that the item arrived in unusable and unsatisfactory condition. Nearly a month trying to get a resolution and I have resolved to dispute the transaction via my bank and filed a complaint against both B&Q and Arte N Furniture. AVOID AT ALL COSTS
20 december 2024
Omdöme utan inbjudan
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