I found the instructions hard to follow, they could be more clear by adding labels to the corresponding pieces of wood. Also the round beams, I needed more glue to complete all the holes.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Actual furniture well made...but mounting hooks very flimsy for weight of unit had to buy heavy duty mounting hooks....apart from that I would definitely recommend.
Really happy we ordered from this company. The regular updates before delivery were great. Received text messages regarding delivery times. Two men that delivered the furniture were really nice an... Se mer
Delivery was less than expected, the driver was very helpful. I tried to make the coffee table and was not easy to follow the instructions but the screws didn’t stay in place and the pressure on , mad... Se mer
Företagsinformation
Skrivet av företaget
Arte-N Furniture is a UK-based furniture supplier offering a broad selection of practical and contemporary furniture for bedrooms, living rooms, hallways and children’s rooms. Our range includes wardrobes, beds, storage cabinets, chests of drawers, TV units, tables and coordinated furniture collections designed for modern homes. We work with established European furniture manufacturers, with many of our products sourced from Poland. Our aim is to make distinctive, functional furniture available to customers throughout the UK at competitive prices. Arte-N products are sold through our trade network and a number of recognised online marketplaces. Most of our furniture is supplied securely packaged and flat-packed for self-assembly. Product listings include measurements, specifications and estimated delivery times to help customers make an informed decision before ordering. As some products are imported or made to order, delivery times can vary depending on stock availability and the manufacturer’s production schedule. We work closely with our suppliers, warehouse teams and delivery partners to keep customers informed throughout the process. Our customer service team is available to assist with product questions, delivery enquiries, replacement parts and after-sales support. When an issue occurs, we aim to investigate it carefully and provide a practical resolution as quickly as possible. Customer feedback is extremely important to us. It helps us recognise what we are doing well and identify where our products, delivery communication and customer service can be improved. We welcome honest reviews from all customers and remain committed to providing a dependable, transparent and helpful service from ordering through to delivery and aftercare.
Kontaktuppgifter
Unit 66 Fourth Ave, M17 1DB, Manchester , Storbritannien
- 0161 848 0222
- sales@arte-n.co.uk
- www.arte-n.co.uk
3,7
Medel
65 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 5 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent delivery process with clear…
Excellent delivery process with clear friendly communication throughout
17 september 2026
Omdöme utan inbjudan
Lovely man very helpful and very…
Lovely man very helpful and very pleasant
15 september 2026
Omdöme utan inbjudan
Good value for the price
The instructions needed studying before we started but we managed to follow it. We had trouble with the sliding doors as they didn’t slip on easily, but after a small adjustment they went on. The wardrobe is good for the price and looks good in our bedroom
5 september 2026
Omdöme utan inbjudan
Good delivery time
Good delivery time, and good updates with delivery. Very sturdy wardrobe when assembled.
4 september 2026
Omdöme utan inbjudan
Svar från Arte-N Furniture Ltd
Hello,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the unit and found it both smart and solid.
We really appreciate you taking the time to share your feedback with us.
It means a lot to the Arte-N team!
Poor material quality and non-existent…
Poor material quality and non-existent customer service. The veneer along the edge was cracked and chipped, exposing raw board underneath. When I contacted them directly and spoke to their customer service, they refused to take responsibility and completely stopped replying when I asked for a fair resolution. The unit looks okay mounted, but the quality is poor and the support is worse.
11 augusti 2026
Omdöme utan inbjudan
Svar från Arte-N Furniture Ltd
Hello,
We’re genuinely sorry to hear about your experience and completely understand how disappointing it must have been to receive your unit with damaged and chipped veneer, and then feel that you weren’t able to get the help you needed. This is certainly not the experience we want any of our customers to have.
We would like to sincerely apologise for the frustration caused. Unfortunately, we did not receive any correspondence regarding the issue directly at Arte-N. We understand that you may have contacted Wayfair, but it appears that your concerns were not passed on to us, so we were unfortunately unaware of the problem and unable to step in and help at the time.
Had we been made aware, we would have been more than happy to discuss the issue with you and look into a suitable resolution. We genuinely care about our customers and always want the opportunity to put things right where we can.
If you are still looking for assistance, please do get in touch with us directly at sales@arte-n.co.uk. We would be very happy to hear from you, investigate what happened, and see how we can help.
We’re truly sorry again for the disappointment and frustration you’ve experienced, and we hope we have the opportunity to resolve this for you.
Parcel arrived safe and sound the…
Parcel arrived safe and sound the packaging was amazing delivery men were very good to also wardrobe was well worth the money
27 augusti 2026
Omdöme utan inbjudan
Svar från Arte-N Furniture Ltd
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that your parcel arrived safely, that you were impressed with the packaging and delivery service, and most importantly, that you feel your wardrobe was well worth the money.
We really appreciate you taking the time to share your experience.
Your kind feedback means a lot to the whole Arte-N team!
There were parts missing
There were parts missing. Ie; hinge and no plates to attach to back of unit to fix it to the wall. I had to go and purchase these items from a DIY store.i would have returned the unit but id waited a while for the delivery
11 september 2026
Omdöme utan inbjudan
Svar från Arte-N Furniture Ltd
Hello,
We’re really sorry to hear that you received your unit with parts missing. We completely understand how frustrating and inconvenient this must have been, especially after waiting for your delivery and then having to make an additional trip to a DIY store to purchase the missing items yourself.
Please accept our sincere apologies for the inconvenience caused. Unfortunately, Arte-N did not receive any correspondence regarding the missing parts directly. We assume the issue may have been raised with Wayfair, but it appears that the information was not passed on to us. Had we been made aware, we would have been more than happy to help and arrange the appropriate parts for you.
We’re disappointed that you were left in a position where you felt you had to resolve the issue yourself, and we would always prefer to have the opportunity to put things right for our customers.
If you are still in need of any assistance, please contact us directly at sales@arte-n.co.uk. We would be more than happy to look into this for you and do everything we can to help.
Once again, we’re genuinely sorry for the inconvenience and frustration caused, and we hope we can have the opportunity to assist you.
Beautiful wardrobe 👌🏾
28 augusti 2026
Omdöme utan inbjudan
Disappointed
I never write bad reviews, but in this case I just have to. I knew that the delivery wouldn’t be speedy, I was under the impression that when I ordered it on the 21st July, that it would arrive on the 24th of August. It didn’t get to me until the 2nd of September. On top of this, the cabinet I ordered is really poor quality - this won’t last more than a year without being thrown out. The faux wood is already peeling just from (carefully) assembling the thing. It’s quite sturdy once assembled but over all the wood effect material they use (some sort of vinyl?) isn’t good at all. Chipping and peeling from assembly is the last thing you’d expect from a £259 cabinet.
I will say that the instructions were pretty clear to follow, although I don’t particularly struggle with flat packs so that’s subjective to the individual I suppose.
Bearing in mind the cost of the thing, it really isn’t worth that kind of money. I’m very disappointed.
2 september 2026
Omdöme utan inbjudan
Poor quality product
The product itself is really poor. The assembly instructions are awful and do not make it clear. the bed I've bought isn't level on the floor.
It came without all the screws required to assemble.
The screws it did come with were the wrong size so you couldn't attach the feet to the bed (the heads just fell through the hole as they weren't wide enough).
Only positive is that when I reached out to their customer service (through B&Qs website) I did get a really quick response and they sent me the missing screws within 48hrs.
Still a poor quality product and wouldn't buy again.
7 juli 2026
Omdöme utan inbjudan
Should have read the reviews before…
Should have read the reviews before ordering with them.
Wardrobe bought 11 of May and still no sings of delivery 😂 ad said will be with you by 20th working day.
Wasted my weeks on them
2 juli 2026
Omdöme utan inbjudan
I found the lads really great
I found the lads really great. Kept me informed about the delivery, texting me when they are nearby. Delivered the unit straight to my door. They put it exactly where I asked. Even had time to pet my dog. Id use them again
25 juni 2026
Omdöme utan inbjudan
great company
lovely to deal with from start to finish.
Chloe the customer service rep was amazing and more than happy to help.
Delivery team were equally great from nowhere near my area but with decent directions to my door found me without even having to check in.
19 maj 2026
Omdöme utan inbjudan
I wish I had read these reviews before…
I wish I had read these reviews before I purchased a wardrobe from them (through B&Q). The wardrobe wasn’t cheap and is now bowed and the doors don’t shut properly and have come off their hinges. Waste of money do not buy from them. I will post photos if you want to dispute my review. Taking this up with B&Q.
10 maj 2026
Omdöme utan inbjudan
Terrible service
Terrible service, waited 7 weeks for an order, 4 weeks received 1 of 3 items, 3 weeks later received email from B and Q to say seller has dispatched remainder of order. No correspondence from Arte-n furniture, therefore contacted them, and they have stated no items ordered, but payment taken? Absolute joke of a company!!
20 mars 2026
Omdöme utan inbjudan
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