Arte-N Furniture Ltd Omdömen 

Possibly the worst furniture delivery/customer-service experience I’ve had
I would strongly advise anyone considering buying from Arte-N Furniture Ltd to think very carefully before doing so.
I waited around a month for a £219 sideboard ordered through B&Q. Arte-N then scheduled delivery for 6:00–7:00am. When I made clear that this was not an acceptable delivery time and asked for the matter to be escalated to a supervisor, their representative provided no supervisor, no escalation route and no alternative delivery arrangement.
Instead, the next meaningful communication I received was from the driver at around 6:15am, asking whether I still wanted the delivery because they were “close by”.
Despite this, no one rang my buzzer, no driver attended my door, no calling card was left, and I saw no evidence that an actual delivery attempt had taken place.
Arte-N nevertheless classified the delivery as unsuccessful and demanded £20 + VAT for redelivery.
What followed was even worse: repeated customer-service emails that seemed more interested in defending a £24 charge than actually resolving the problem. My request to speak to a supervisor was effectively ignored, my complaint was met with inflexible template-style responses, and I eventually had to escalate the entire matter formally to B&Q.
Their proposed alternatives were either:
- pay an additional redelivery fee, or
- personally collect a 156cm sideboard from their Lincoln warehouse.
This was for an item I had already paid to have delivered to my home.
The whole experience gave me the impression of a business whose delivery operation is designed around its own convenience rather than the customer’s. The level of inflexibility over such a minor charge was extraordinary, particularly considering the amount of time I had already spent trying to resolve what should have been a very simple delivery issue.
In the end, I decided I no longer wanted the item at all and requested the full refund they had offered in writing.
What is most remarkable is how easily this could have been resolved. A reasonable company would simply have apologised, offered another suitable delivery slot and completed the order. Instead, Arte-N chose to turn a straightforward scheduling issue into a prolonged dispute with a customer over £20 + VAT.
I certainly would not purchase from Arte-N again, and based on my experience I would be very cautious about ordering furniture from any marketplace seller using them for delivery.
One star. The product may have been perfectly good — unfortunately their customer service ensured I never got to see it.

Really well made, good quality wardrobe. Ordered at the start of the week and arrived Friday ready for me to install at the weekend.

I found the instructions hard to follow, they could be more clear by adding labels to the corresponding pieces of wood. Also the round beams, I needed more glue to complete all the holes.

Actual furniture well made...but mounting hooks very flimsy for weight of unit had to buy heavy duty mounting hooks....apart from that I would definitely recommend.

The product is exactly what we expected, very sturdy, very practical. It was delivered flat packed with assembly instructions online on the website. Looks great.

Communication was excellent, driver arrived when he said they would and delivered our item with no damage.

The delivery process was excellent kept updated. Everything arrived on time no issues. The product itself sleek, well finished, gloss finish is excellent. Easy to install. Highly recommend. The delivery guys were fantastic

Great delivery service. The sideboard is lovely now it is assembled but took a while. The instructions could be better and it took about 3 hours to assemble but it it decent quality for the price. Need to have your own power driver, it would have been a lot harder without this.

The furniture is great, only thing they sent 2 handles not 3. Waiting for a response.

Ordered via Wayfair. Came earlier than the initially advertised window, arrived on good condition and on time, exactly at the time advised. Only feedback would be the tracking info is inaccessible via Wayfair or Arte, you have to find your singular text from the delivery company.

Absolutely gorgeous sofa, really happy with it. Staff are helpful and delivery is quick, can’t go wrong.

Really happy we ordered from this company. The regular updates before delivery were great. Received text messages regarding delivery times.
Two men that delivered the furniture were really nice and helpful.
Instructions were very easy to follow, I built it myself then just needed help putting the top on the desk
Furniture is great quality so will probably order some more matching items

Good delivery, product looks great but generally doesn’t feel sturdy at all and sways when given a nudge. I would expect a bit better quality for the price.

Good service. Product is delivered as promised. Good communication.

Great product. Delivery on time.
Looks lovely. Thankyou.. 😊

Delivery was less than expected, the driver was very helpful. I tried to make the coffee table and was not easy to follow the instructions but the screws didn’t stay in place and the pressure on , made one side of the table to broke in 2 pieces. The support center was not helping with anything other than telling me was no return or refund. I have a table now that I have to pay for and not even can use it. I requested if its possible to buy only the part what is broken and they couldn’t help me. The entertainment center not even tried to make it and I’m afraid not to have the same issue.

Shelf looks really good when assembled, exactly like the picture. Was delivered 2 weeks earlier than expected.

Excellent communication

Lovely piece of furniture and easy to put up

Great wardrobe, looks great in our room.