Aqua Vape Omdömen 

462
•
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent service, orders arrive quickly and well packed. After care service and support is very good 😊 acted very quickly and smoothly to a concern I had, it was resolved and sent me some replacemen... Se mer

Betygsatt 1 av 5 stjärnor

Very disappointing service from Aqua Vape, particularly because this is not the first time my instructions have been ignored. I specifically emailed twice yesterday to make it clear that I nee... Se mer

Betygsatt 5 av 5 stjärnor

I have been shopping with Aqua Vape for a few months now and I can’t fault them. Their prices are much cheaper than the supermarkets and other vape stores. Delivery is super fast and their customer se... Se mer

Betygsatt 5 av 5 stjärnor

Quick turnaround on delivery during bank holiday. Excellent price for a huge bundle offer on the click & vape. Set up took approx 30seconds. Great flavour. Compact enough to tuck into my pocke... Se mer

Företagsinformation

  1. Mat, dryck och tobak

Informationen kommer från olika externa källor

Aquavape is your online vape store for the supply of UK based e cigarette liquid, vaping supplies, liquid mixes and vaping accessories. Click now for more info.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

462 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,1

Alla omdömen

(462)

12 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Ordered a Vape and Coils

Ordered a Vape and Coils, they took my money
Now asking me to send ID- of my passport or Driving license or a photo of my Credit Card
I have refused due to Security Reasons
Now I cannot get a refund because they are ignoring me
I have bought of this site before
So now feel it’s suspicious

8 november 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I FELT I HAD TO WRITE

I FELT I HAD TO WRITE A REVIEW, I HAVE HAD THE SML PEN SIZE VAPTIO THAT'S A REPLACEMENT .
TO-DAY 22ND OCT, 6 MONTHS OLD, CHANGED THE COIL, CHARGED THE BATTERY, DROPPED IT ACCIEDENTALLY FROM A HEIGHT OF 2 OR 3 FEET, AND HASN'T WORKED SINCE, I AGREE WITH OTHER
REVIEWERS THAT, THIS PRODUCT SHOULD BE WITHDRAWN BY ASDA AND ANY OTHER PLACE THAT SELLS IT. ITS JUNK.
DO NOT BUY THIS PRODUCT. You only get a 3 mth guarantee, i think it should be 12 mths.

22 oktober 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Anthony

Many thanks for getting in touch, I am sorry to hear you are expericing issues with the device, as you have pointed out if the device has been dropped it may have damaged the device

Please could you contact our customer service team on sales@aquavape.co.uk / 08081 687 551 to investigate this further

Many Thanks

AquaVape Customer Services

Betygsatt 3 av 5 stjärnor

Having great difficulty in obtaining…

Having great difficulty in obtaining series 4 coils? I’m at a loss where to get them. I do however, think it’s an excellent product and does the job.

Please help

17 oktober 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi

Many thanks for getting in touch you can purchase the coils on our website

https://www.aquavape.co.uk/product/series-4-5-0-5ohm/

We have some great offers on the website for the coils 3 packs for £25.00 or 5 packs for £39.99

You can also call our customer services team on freephone 08081 687 551

Many Thanks

Aquavape customer services

Betygsatt 3 av 5 stjärnor

I bought five of these today from my…

Edit: just wanted to add that Aqua vape have been very helpful and sent me some replacement products. Sadly they still leaked however the customer service is excellent.

I bought five of these today from my local co-op. One of them works fine and I’m enjoying it. One of them doesn’t work at all, and the remaining three had all leaked and were wet inside the plastic wrap. I will not be buying these again.

26 september 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Hayley

Many thanks fro taking the time to leave your review, I am sorry to hear of the issues you are having with the devices.

Could you please contact us on sales@aquavape.co.uk so we can arrange to get these replaced for you?

Many Thanks
AquaVape Customer Services

Betygsatt 1 av 5 stjärnor

Really disappointed

Really disappointed. I've been using Aquavape for a few years but the last few vapes I've bought have been really poor quality. The last one I bought didn't work at all and despite emailing them I have received no response. I won't be buying their products again and strongly suggest that you don't either! Shoddy product, shoddy service

23 september 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Chiara

Many thanks for your review, I am sorry to hear you are experiencing difficulties with the device,

I have located your order and asked our customer service team to get in touch with you to resolve the issue

Apologies for any inconvenience

Many Thanks

AquaVape Customer Services

Betygsatt 1 av 5 stjärnor

Don’t buy the aquavape regular.

Recently got the Aquavape regular and had no problems with it for two weeks using a 50/50 juice. Then I changed the coil. The new coils last about a day even though I’m using it in the same way I used the one that came with the kit and they are the Aquavape branded coils and not a cheaper alternative. I make sure the coils are properly wicked before use and I don’t take heavy pulls on it.
I wouldn’t recommend this product.

17 augusti 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I’ve bought a aquaVape nano menthol…

I’ve bought a aquaVape nano menthol batch:AQ00368
When opening the sealed bag the vape pen was in, the pen was wet with liquid, I am unable to get a hit from the vape and no vapour is present?! Is this not working? Have I been sold a dud? Not happy! And dying for a cig now! Very unhappy

29 juli 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Michael

Many thanks for getting in touch I am sorry to hear of the issues you are having with the pen

Could you please send us an email on sales@aquavape.co.uk so we can get this resolved for you

Apologies for any inconvenience

Many Thanks

Laura Cope

Betygsatt 1 av 5 stjärnor

Useless coils

Aqua vape have changed their series 4/5 coils and they are absolutely rubbish. When you finally get them to work they burn out within a day. I'm not a novice at vaping having 5 years experience. I have written to thecompany several times but had no reply. I have no confidence in their products or indeed the way they conduct their business. A lot of people choose vaping as a cheaper means to smoking but if you select this companies products it will cost you a lot more. I find it incredible that aqua vape have replied to this review within 24 hours when they have failed to respond to my emails. Do you think it has something to do with their image? To me it seems they want to look as though they are concerned and helpful when they have been the complete opposite. They already have my details so why ask on here? Don't be fooled people this is pure manipulation.

26 juli 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Wendy

Many thanks for taking the time to leave use a review

I am sorry to hear of the issues you are having with the coils

Could you please email our customer services team with a contact number so we can arrange to call and resolve the issue

Many Thanks

AquaVape Customer Services

Betygsatt 5 av 5 stjärnor

Aqua vape are the best company for…

Aqua vape are the best company for vaping products in the UK. Wether you are new to vaping or an old timer like me, you can't find better products than those produced by aqua vape. A first class company in all respects.

21 juni 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Online orders

I’ve been using the Aquavape liquid for almost 2 years buying it normally from my local shop but now ordering online from their website and it’s actually cheaper. I have now subscribed. Thank you for the quick despatch and delivery, perfect timing!

3 juni 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Mostly harsh vape liquid

Most of the vape flavours (6mg, VG50, PG50) are pretty harsh at the back of the throat. I’ve only found wild berry, blackcurrant and black lemonade to be smooth (wild berry is excellent). Just been disappointed in all the other flavours I’ve tried. I’ve used the same vape and changed coils between flavours to test it all out but I’ve been disappointed. The harshness makes most flavours un-vapable and leaves me with a cough.

27 maj 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking service Aqua Vape

Shocking service . I’ve had 3x series 4 all failed after around 2/3 months .
Recently bought a series 5 on the 29 / 03 / 2020
This one won’t charge.Asda refuse to swop it and I escalated my case to the Aqua Vape company director and he didn’t want to know other than send it back and we’ll take a look at the problem if it’s deemed faulty we’ll send a new one which may have a week’s turnaround.( what do I do for a week ? )
Maybe it’s best to take up smoking again.
As for Aqua Vape don’t bother as there not bothered.Asda should remove this product from the shelves as it’s not fit for any length of service.
Stay well away

12 maj 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Harvey

Many thanks for getting in touch, I am sorry to hear you have experienced difficulties with the devices, could you please send me your contact details to sales@aquavape.co.uk so I can call you regarding the issues

Many Thanks

AquaVape Customer Services

Betygsatt 5 av 5 stjärnor

Easy to use site

Easy to use site, great customer service

9 maj 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi

Many thanks for taking the time to review our service

Happy Vaping
AquaVape Customer Services

Betygsatt 5 av 5 stjärnor

Always use their juice salt nic…

Always use their juice salt nic products, brilliant products, havent tried their pens or mods yet but if they are as good as juices and their nanos will defenitly be looking into getting one to try 10/10 all round

5 maj 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Anthony

Many thanks for taking the time to review our service

Happy Vaping
AquaVape Customer Services

Betygsatt 1 av 5 stjärnor

there thieves they will rob your money like they did mine

Order twice both times items never turned up and not had any money back been told they will do investigation but been waiting months and had no sign at all of payment coming back to me waste of time money
These are keen to take your money but have every excuse In the book to stop you from getting your money back when they haven’t even sent your items

Rang them again (31st) asking for refund and been told what am I getting mad for it’s just a vape kit when I repeated said this isn’t about the kit it’s about my money I’ve lost twice (this is by an apparently a manager ) waste of spaces DONT BUY YOU WONT GET YOUR ITEMS AND THEN WILL REFUSE TO GIVE REFUND
Can give recording of phone called I’ve had so you can see the appalling excuses of a company it is
They don’t respond to emails either

Still no delivery still no refund absolute waste of breath trying to get your money back this company is a joke I’ll be taking it further they can’t keep robbing people

30 mars 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi Mr Harris

Many thanks for leaving your review, I do find this very concerning regarding your deliveries

Could you please email your order details into sales@aquavape.co.uk so I can resolve this issue for you

Many Thanks

Aquavape Customer Services

Betygsatt 5 av 5 stjärnor

yes qween

loved it great vape hun

8 februari 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Betygsatt 5 av 5 stjärnor

Excellent

Quick delivery

29 januari 2020
Omdöme utan inbjudan
Logotyp för Aqua Vape

Svar från Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

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