Apex Vets Omdömen 

252
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I got an appointment same day with no problems The reception staff were friendly and helpful Kat, the vet, was excellent and spoke through the options with me. She fussed my dog and made sure he was... Se mer

Betygsatt 5 av 5 stjärnor

Both our dogs had a six-monthly checkup with one of the nurses at the Practice. Both dogs are a wee bit nervous but the nurse was very patient and took her time to reassure the dogs and complete her c... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant vets, very calming when something is wrong, very explanatory of all treatment and costs, they genuinely do care for animals and go the extra mile to ensure your pets care. The staff are l... Se mer

Företagsinformation

  1. Veterinär

Informationen kommer från olika externa källor

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

252 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(252)

40 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

5 star service

I’ve used Apex Vets for years now and always been brilliant service. From the vets to the reception staff… always absolutely amazing and treat my dog like their own. Always a nice experience and very accommodating in regards to appointments

21 oktober 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you for taking the time to leave us feedback, Lucy.

Betygsatt 5 av 5 stjärnor

Vets, Nurses, Receptionists

From receptionists to Vets everyone is always so kind and thoughtful in helping with a sick animal. I am so glad i joined this practice because they also deliver 24/7 care. I have every confidence in the vets & nurses who deliver an excellent service.

21 oktober 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much!

Betygsatt 5 av 5 stjärnor

Outstanding care from all staff for pets and their humans

I have two cats both very different personalities. Both have been treated by apex and both have received outstanding care. One is more temperamental for a nice way of putting it from being scared rather than nasty. The other is so placid. He has most recently had to be in overnight and all staff went above and beyond to help him and reassure me. He is still being treated but now as a day visitor and again great service. Thoroughly recommend. Would hate to think how I would of coped knowing I would have to take him further afield when he needed out of hours care. The personal touch of what's app pics and updates during his stay also helped.

18 oktober 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for taking the time to leave us this lovely feedback. I have shared your comments with the rest of our team also. The Whatsapp pictures are something new we have introduced so I will certainly feed this back. Hope you are well. Thank you, Rhiann

Betygsatt 5 av 5 stjärnor

Lovely vet

Lovely vet. Caring and treated my girl just beautifully.

17 oktober 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, thank you for your very kind review - I have shared this with the rest of the team. Thanks, Erin

Betygsatt 5 av 5 stjärnor

Amazing

We have been using Apex Vets for nearly six years now for Max. They are so friendly, professional and very helpful. Would highly recommend them for your pet.

10 oktober 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your feedback, Kirsty! I have passed on your comments to the rest of the team. 6 years! Time flies!

Betygsatt 5 av 5 stjärnor

By far the best vets I’ve ever been to

By far the best vets I’ve ever been to. Sam is my cat’s vet and he’s so good with her and me!

27 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, thank you for your great review! I have passed this onto Sam and the rest of the team and we are very grateful for your kind words. Thanks, Erin

Betygsatt 1 av 5 stjärnor

Poor service

Waited for 40 minutes before my dog was seen. My dog gets very stressed visiting the vets and was later in the evening before she calmed down. If they were running that late they could have called me & I could have delayed my visit.

24 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, thanks for taking the time to give us feedback. I'd like to reiterate that I'm really sorry for your wait, we've discussed a few things internally that could have made your wait a little better and we will try to make improvements to minimise waits like this in future.

Betygsatt 5 av 5 stjärnor

First appointment

Apex came as a recommendation from a friend and a neighbour as I wanted a second opinion on some issues my dog has, but I also wanted to move to an independent practice. The process to register was really smooth. We had our first visit to the surgery today and were made feel really welcome by the reception team. The waiting area was very clean as was the vets room. The vet, Kat, was friendly and thorough. I felt listened too and she explained her recommendations really well. We now have a plan to address the concerns I had for my dog (who is 8), which is a relief. Very good first impression of the practice overall.

19 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, thanks for your lovely review. I have passed this onto the team and Kat. Thankyou again, Erin

Betygsatt 5 av 5 stjärnor

Phoned for an emergency appointment

Phoned for an emergency appointment. Receptionist professional, efficient at taking a history and friendly. Appointed same day with clear advice on what to do if any concerns inbetween times.
I moved to this Practice in
summer as unhappy with previous vet overall plus outsourcing on-call.
Staff and systems in place (appointments, ordering drugs et )
Excellent and vets lovely. Fabulous shop and spacious clean waiting area with separate cat area and entrance for nervous:aggressive dogs.
Very impressed I have to say.

9 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Andrea, thanks for your really kind review. I have passed this onto the rest of the team. We hope that Luna is feeling much better and back to her usual self. Thanks, Erin :)

Betygsatt 5 av 5 stjärnor

Both dogs in for 6 month health check…

Both dogs in for 6 month health check new nurse who i hadnt met before was excellent really good with both dogs even got a kiss from teddy . Looked after them both well thank you .

6 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! It looks like it was Milena that you seen for the check up, I have shared your feedback with her and the team. Thanks, Rhiann

Betygsatt 5 av 5 stjärnor

Excellent

As always, great service. Everyone friendly, helpful, and knowledgeable. Best vet practice. Apex is the only independent vet practice left in the Falkirk area(I think) which is one of the reasons why I changed to Apex from my previous vets who sold-out to a corporate company and are no longer independent.

6 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you so much! I have shared your feedback with all the Apex team also. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Apex vets are perfect

Apex vets are perfect. Every member of staff is absolutely amazing and I cannot rate them high enough.
I wish my doctors were as brilliant as my dogs.

30 augusti 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! Your feedback is really important to us. Thanks, Rhiann

Betygsatt 5 av 5 stjärnor

Apex vets are incredible

Apex vets are the best. All of the staff are welcoming, helpful, always have time to help . My dog is perfectly happy going and is well looked after . Nothing is too much trouble. Highly recommend them

3 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! I have shared this with the team too. - Rhiann

Betygsatt 5 av 5 stjärnor

Top notch care with a super friendly staff!

Apex ER has a caring staff. From checkin to checkout, everyone was friendly, very caring to my dog and thorough in their treatment of our pup.
The first ER we went to had a 4-6 hour wait. Although this group is fairly new the wait from start to checkout was about 2 hours

3 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, I think this may be for the wrong Apex Vets I am afraid. We are based in Scotland, not the US. Just to make sure that your review gets to the right place, to the people that deserve it, as sounds like you had a good visit. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Great service

Great service - prompt appointment. Staff are friendly and helpful from reception to vet. So good with my cautious dog, gave him time and did not overwhelm him! Clear explanations and advice. Thank you again 😊

2 september 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Great work guys

Engages well with the community through open days and providing bibs etc for the local schools, great effort

25 augusti 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! We hope to see you at our Open Day on Saturday! Thanks, Rhiann

Betygsatt 5 av 5 stjärnor

Very friendly team

Very friendly team. Patient with our puppy today who was a bit sore. We phoned up in the morning and were seen by lunchtime.

20 augusti 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much! Hope that Walt is okay! Kind regards, Rhiann

Betygsatt 5 av 5 stjärnor

Great Practice

When I adopted my neighbours cat, I adopted Apex at the same time. 2 more cats later I’m still with Apex, where my brood are well looked after. Not the closest vet practice to me, but wouldn’t ever consider moving practice.
Issy, Lola and Milly

15 augusti 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much, Clara. Hope you are well! Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Amazing service!

Vet Callum is always amazing to deal with. Lorraine at reception always remembers you and the pet also so feels like a personal experience. Both staff are amazing to deal with, have been with apex for over a decade with all my pets never had a bad experience.

14 augusti 2024
Omdöme utan inbjudan
Logotyp för Apex Vets

Svar från Apex Vets

Thank you very much. I have shared your feedback with Calum, Lorraine and the rest of the team. This is great to hear. Take care, Rhiann

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