Apex Vets Omdömen 

Can’t rate these guys more highly. Cat has a poorly thyroid and Apex have dealt with him with kindness and clever suggestions to manage a complex care scenario.

My dog was in the practice to receive his vaccination for the year. He also had an ear check and the vet found they were a little swollen so prescribed anti inflammatory medication ear drops. My dog was quite distressed when in the vet consultation room and the vet did not demonstrate to me how to put the ear drops in (if she would have done so I would have recognised that my dog would not have allowed me to put them in).

Once I got home, I tried to administer and my dog became very distressed, would not allow me to administer. I persevered and kept trying for two days, tried two of us, tried a different person trying to administer but still he was quite distressed.

I phoned Apex on the Saturday and asked if I could bring the ear drops back in exchange for another treatment. The nurse on the phone told me I should bring my dog in for a demonstration on how to put the ear drops in, I explained I did not require a demonstration as I knew how to administer, the problem was that my dog did not want me to administer them.

I asked to simply swap for another alternative treatment. I explained he had just been seen by the vet. The nurse told me she could not offer this unless I brought my dog in and paid for a consultation and alternative treatment - I had just been in the practice two days prior and paid for treatment which if the vet would have tried to put in my dogs ear, she would have known my dog would not tolerate. Dissatisfied, I felt the practice were just trying to make money from me and felt very uneasy about the situation so put the phone down and went back to trying another method of putting my dogs ear drops in. Luckily, a distraction technique worked (for anyone struggling- try to administer whilst your dog is waiting at the door to go out for a walk/to the garden).

My dog is seen nearly every two months to have his glands emptied, we are always straight on the phone to the vet if anything is wrong, we are probably on the phone to the vets a little too much! But want to make sure he is looked after as he is like our child! We would pay for anything he needed - but we felt we were being taken advantage of in this case.

My faith was shattered in the practice from then on - at the beginning I thought I had found a genuinely great practice but unfortunately, the owner shattered it even more on the Monday following my phone call with the nurse.

On Monday, I found an email in my inbox from the owner asking me to call him to speak about his concerns which the nurse had escalated to him. The owner had asked me to work with him to “better understand each other” and “take feedback”.

So, I sent a very detailed email allowing him my feedback on what I though was handled wrongly, what I thought could have been said better, even giving my opinion on what the nurse could have said on the phone.

I felt that the nurse was very condescending on the phone and let the owner know this on my emails. He let me know that he had worked with the nurse in question for over 11 years and he had never heard her being condescending over the phone. This may be the case, however, to basically make out like I am lying about her sounding condescending is very unprofessional and I really did not appreciate this from the owner.

He let me know that if I had spoken with him on the Saturday, he would have waived the fee. However, the nurse never mentioned any of this on the phone.

I ended my emails by asking why, if they had known and worked with one another for 11 years, had the nurse not offered to exchange my dogs ear drops for an alternative - waiving the fee?

For asking this question, and offering my feedback - which the owner did ask for on several occasions - my dog was banned from the practice.

In all my years of being a pet owner, in fact in all my years of dealing with ANY business at all I have NEVER experienced bad customer service like it.

So, BEWARE, if you feel strongly about anything, or have an opinion… be careful you may be banned from the practice for sharing it.

Thanks again for all yur help this week sadly my wee cat neann was, so ill had to put her over the rainbow Bridge the care u gave her and me was brilliant yur such a lovely bunch of people helping these wee animals yur the best.. Xx

What can I say.... Brilliant, fantastic, caring, family, professional, go the extra mile to take care of your babies, and more, lots more.

I can honestly say bring your pets to Apex and you will get 100%+ from the vets, nurses, receptionists, everyone who works there.

First time I have used Apex vets and I’m so impressed. Very clean and bright environment. All the staff seem happy. The vet (Doug, great name for a vet 😊) was very friendly, helpful, knowledgeable and genuine. The best bit for me though, was the cat lounge. Never seen that before in a vets and just thought it was a great idea. I will definitely be recommending Apex Vets. 5 Stars +

I regard Apex as the best practice in the area, very personal service and always recommend them to other pet owners.

Absolutely second to none attention to detail, in-depth knowledge and expertise of cat colonies i.e. a cat breeding setup. I would never take my animals anywhere else. Keep up the amazing work guys, from all of us at Stylisticat.

Fantastic vets! Currently treating my cat for a complicated condition and she is looked after amazingly.
They treat your pets with dignity and care and even when the worst happens they show compassion.
Having previously used a well known vet in Stirling and been not happy I can’t stress enough how trustworthy, caring and professional Apex vets are.

My pet dog beau had breathing difficulties asked for vet appointment this was granted on same day and all veterinary team were really helpful and very professional at carrying out there work
Excellent service was provided

Only recently joined this practice with our puppy after requiring a 2nd opinion when she fell unwell - best decision we ever made. The practice is full of kind, caring, friendly and professional staff who are always willing to help. They really do put your pets needs first and give them the highest standard of care! Highly recommend!

Fantastic practice, excellent care and friendly staff!

Excellent vets, and staff, best service, trust them with all my animals big & small.

she had runs away ,herty worker we need so per grantfull.

We always find all the staff and vets great when we attend the practice. We've used them since our breeder recommended them when we got our pup 7 and a half years ago.

Friendly happy and honest practice.

Excellent vets

Professional staff who are very dedicated to their animal patients. Staff really treat them as though they were their own. Excellent at explaining in plain English to their customers. Dedicated, caring and hard working team. Excellent customer service from the beginning of life to end of life. Excellent services. Very thoughtful and go out of the way to help. Couldn't recommend them highly enough.

first class service every time you have to visit

Absolutely amazing staff. Such kindness and compassion. Always very accommodating with regard to booking appointments. Our furbabies are always so well looked after whether it's an appointment or admission. The only practice we trust to look after our pets.