Apex Vets Omdömen 

252
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The team @ Apex Vets is one big happy, dedicated, caring family. My wee Tara, border collie, aged 13, is an anxious wee elderly lady with a few health conditions now. However, her visits are always... Se mer

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Betygsatt 5 av 5 stjärnor

I got an appointment same day with no problems The reception staff were friendly and helpful Kat, the vet, was excellent and spoke through the options with me. She fussed my dog and made sure he was... Se mer

Betygsatt 5 av 5 stjärnor

Both our dogs had a six-monthly checkup with one of the nurses at the Practice. Both dogs are a wee bit nervous but the nurse was very patient and took her time to reassure the dogs and complete her c... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant vets, very calming when something is wrong, very explanatory of all treatment and costs, they genuinely do care for animals and go the extra mile to ensure your pets care. The staff are l... Se mer

Företagsinformation

  1. Veterinär

Informationen kommer från olika externa källor

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

252 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(252)

42 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

My first time at Apex vets today

My first time at Apex vets today. The staff are so friendly, kind and helpful. The vet explained to me every step of the way the treatment my dog Jasper needed. She was so kind, gentle and patient with him. Especially as he is an old man.

12 mars 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi there, thank you so much for your kind words, we really appreciate these more than you know. I have passed these onto the rest of the team. Kind regards, Erin

Betygsatt 5 av 5 stjärnor

Fantastic vet

Have used APEX for many years now with multiple pets and never had any problems with this vets always very informative and always happy to help our cat Leo had a blocked bowel in 2016 we thought we would loss him Glen was fabulous with him and kept use up to date 3 times a day whilst he had to stay he has been great ever since. Yesterday we noticed he was urinating blookd phoned spoke with Doug and got him seen 15 minutes later the vet we seen was great (cant remember her name sorry) she was so welcoming and very informative Leo was so relaxed with her and got print outs to take home Leo is doing great and should be back to his old self soon. Never had a problem and always felt so comfortable with this vet. Would always recommend them to anyone looking for a reliable and trustworthy vet

23 februari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Lisa, thank you very much for your wonderful feedback. Hope Leo is feeling much better now! Your feedback means a lot to us. I have shared this with the rest of the team also. Thanks, Rhiann

Betygsatt 5 av 5 stjärnor

Always happy to help

Always happy to help.
First class care, all the staff are so gentle and understanding 🥰
Wouldn’t go anywhere else and bring in the healthy pet club with all its benefits is fantastic.

4 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you Billinda. This is fantastic feedback to get, I have passed this on to the rest of the team too. We are so glad you think the Healthy Pets Club is good value for money, it is a great plan! Hope that you and Effie are well. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Excellent care

Always make myself and my dog feel so welcome and reassured when we come in. Explain everything clearly and they genuinely care about my dogs care. Wouldn’t go to another other vets now. 10/10 always

22 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Hannah, thank you so much for this feedback. This is really great to here. I have shared this with the team. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Vomit comet

I can't thank tonight's on call vet enough, we thought our daft pup had eaten something he shouldn't. Vet saw us in half an hour and was so patient and respectful with Bagel and his boundries. Him being so calm was really reassuring. Thank you Apex team

25 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your kind comments. Thankfully he hadn't eaten them! Hope Bagel is doing okay today, and you aren't in the bad books too much! Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Jessie our Deerhound

Jessie our Deerhound had a racing heart, Apex gave us a quick appointment within an hour,she was thourghly checked over and given an ECG and heart scan very quickly, unfortunately she has an enlarged heart but have been given medication to help her , quick no messing approach has hopefully given us some hope thank you

24 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your feedback. We really appreciate your feedback. I hope Jessie is feeling better and coping okay with her new medication. We are so glad to hear that your experience was positive. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Happy pet owner

Cat was fantastic in dealing with my wee girl Morag the toerag.. explained every step, spent time actually going over everything, that left me confident in dealing with morag.

23 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your feedback. Aw Morag, cover your ears!! She was very sweet. I have shared your feedback with Kat and the team. We really appreciate your comments. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

A modern, high quality vet practice

This was the first time I had taken my dog to meet the vet, having just moved from our previous vet practice.
The vet had already read my dog’s medical history before our appointment, and was ready to discuss details. He put my dog at ease immediately, then carried out a thorough examination.
I signed up for their monthly pet plan subscription, which turned out to be cheaper than the one I had been using before.
The reception staff were lovely
Overall, our visit was pleasant and hassle-free.

9 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi, thank you very much for taking the time to give us feedback on your first visit to the practice. Looking after our patients is in the forefront of everything we do, and taking the time with them is very important to us. Thank you so much! We are very pleased to hear this. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Great service

I have been with Apex since the very start and have watched them grow to a very successful practice.
All the Vets, Nurses and reception staff are really good with my Golden Retrievers and they are always happy to visit - one was even born there by a successful C section.
In my opinion they are one of the best practices in the area.

5 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Steve, thank you very much for taking the time to give us feedback. It is really appreciated. Thank you for sticking with us for all these years, that is amazing! We love to see you and the Golden gang in.

Take care and thank you again. Kind regards, Rhiann

Betygsatt 5 av 5 stjärnor

Watson was a little unsure as usual but…

Watson was a little unsure as usual but as sure as he heard his name called vet Sam, he was fine. Everything is done to make dog and owner comfortable.
Watson had things checked out, medication prescribed then off to reception to finish off. Experience couldn’t be better.

4 januari 2024
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your feedback. Uncle Sam is a firm favourite with the patients! This is fantastic to hear. Thank you so much again. Happy New Year! Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Friendly Knowledgeable Staff

Friendly, knowledgeable staff. Nice atmosphere, good with the animals and give good clear advice and direction. Well stocked shop too.

27 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your feedback Dorothy. It is greatly appreciated. Lorraine and Heather will certainly be pleased to hear about the shop!! Thank you, Rhiann

Betygsatt 5 av 5 stjärnor

Can't fault them

Have been using Apex for 4 years now. Moved to the practice after becoming unsatisfied with previous vet.
Always available is needed. Have their own out of hours, meaning it's always one of the practice vets you get and your not diverted to a random animal hospital in Glasgow.
Couldn't be happier with the service I have recieved for my complex care elderly dog, and cats. All vets are kind and will explain everything to you. Cheaper than previous vet too.

30 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Happy New Year, Jennifer! Thank you so much for giving us this feedback, we really appreciate it! We really pride ourselves in offering an out of hours service to our registered clients 365 days a year. It is something we are very thankful to be able to provide for our clients.

Hope you are well and we hope to see you soon (but not too soon!!). Kind regards, Rhiann

Betygsatt 4 av 5 stjärnor

Claire is fantastic

My dog is nervous due to past traumatic experiences at another vet clinic. Apex has been amazing for the most part. Claire is spectacular with my dog, she takes the time to fuss over her and reassure her that it’s not a scary place and her confidence is building slowly but surely. This was set back previously by one of the other vets in this practice who didn’t explain anything to me and shoved a muzzle on my very anxious dog with no prior warning when she was hiding in the corner of the room. My dog got so distressed that her nose started bleeding with the muzzle on and I had to take it off. I do appreciate any dog under distress could be a cause for concern for a vet but the way this was previously handled was completely unacceptable and set her back again, this vet didn’t seem to care. Unsure if it was because of her breed or if there was another issue at the time. If it had been explained to me that a muzzle would be recommended then I would have put it on her myself with great care and not shove it on her face with force when she’s trembling in the corner with fear. I would now only go to Claire as she is so calm and good with my dog that we’re building up trust again (not.a muzzle in sight!) Overall knowing I will never make an appointment with the other vet I am very happy with the care provided. Reception staff are welcoming and friendly both on the phone and face to face.

11 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Kaz, thank you very much for taking the time to give us feedback. We are so pleased to hear that your experience with us has been great, for the most part. I am sorry that you did not have a good consultation on that occasion. This is not what we want clients to expect from us. We always share our feedback with the rest of the team and always take on board any feedback given. Are you able to contact us directly at info@apexvets.com and mark for the attention of Rhiann, so that we can get some more information about this instance and ensure this has been reviewed.

Thank you again for your valuable feedback. Hope to speak to you soon. Kind regards, Rhiann

Betygsatt 5 av 5 stjärnor

Glen as always fully checked Dexter…

Glen as always fully checked Dexter (english springer spaniel)......
He was in for ongoing medication as he has had both critiate ligerments done. His injections work wonders.

28 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Lorraine, hope you had a good new year! Thank you very much for leaving us this feedback! I have shared this with the rest of the team. It is so great to hear that Dexter is doing well on his monthly injections. Kind regards, Rhiann

Betygsatt 5 av 5 stjärnor

First class vets

Excellent vets with all staff - from receptionists to nurses to vets - friendly, helpful, honest and professional.
Highly recommend

27 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Arlene, thank you so much for your kind feedback. Hope you and the gang had a lovely new year! I have shared this with the rest of the team. Take care, Rhiann

Betygsatt 5 av 5 stjärnor

Puppy health check.

Excellent service which was both totally thorough & professional. Communicated the process of our puppies visit and answered our queries with quality feedback, knowledge and in a very courteous manner.

19 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you very much for your fantastic feedback! This is great to hear. I have shared this with the team. Kind regards, Rhiann

Betygsatt 5 av 5 stjärnor

Great service from the minute you walk…

Great service from the minute you walk through the door. Consultation with Jennifer was professional and also caring. The appointment wasn't rushed and every question was answered with respect. Apex trade on the assumption that your animals are part of their family and this is 100% true.

15 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Thank you so much! I will pass this on to Jennifer for you, this is so lovely to hear. Olive and Sapphire are frequent flyers - though we do love to see them! We really do care and treat them as if they are our own. Thank you, Rhiann

Betygsatt 5 av 5 stjärnor

Emergency treatment excellent

Emergency treatment required as puppy had taken ibuprofen. From initial phone call with Shona to discharge treatment was excellent, procedure explained fully. Amy, care assistant, who sat with us during all necessary vomiting and vet (sorry, forgotten name) were both brilliant. Quite traumatic visit handled with efficiency and calm. So glad werein this practice. Thank you

15 december 2023
Omdöme utan inbjudan
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Svar från Apex Vets

Hi Mary, thank you very much for your feedback. Hope cheeky Harley is doing okay now and has forgiven us!! I have passed this on to the team, Amy and Jennifer. It is very much appreciated. Take care, Rhiann

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