apetito UK Omdömen 

Extreem slecht bedrijf.

Na de bezorging van een proefdoos wilde ik online weer bestellen. Maar na de eerste bestelling kun je niet meer inloggen. Het aanvragen van een nieuw wachtwoord helpt óók niet.

Wanneer je belt krijg je standaard het bericht dat het personeel lunchpauze heeft.

Op mail wordt niet gereageerd.

I'm giving one star and if I could I'd leave zero stars the food that's provided by appetio is absolutely disgusting the food is bland n absolutely lacking in taste to be honest infact I've tasted better at charity free meal events ....how they serve this to elderly and charge for this slop is disgusting....need I say anymore

Weinig groente, veel te gaar, veel vocht in de maaltijden. Smaak beneden de maat. Aardappelpuree vrij dun.

Dear Apetito,

I am taking the time to thank you for the fantastic service that you offer.

My father, aged 90, is elated. He won’t stop raving about the ‘charming delivery man’ coming every week. He adores the food, specifically the cottage pie. I honestly believe that it has brung the sparkle back to his eye even in his late health.

My appreciation is immeasurable, not only that he is reliably looked after but also for the stress relieved on my end.

Unending thanks,

Monty Denman

My grandfather really enjoys the range of meals on offer and I can trust he is getting a hearty and nutritious meal each day! Great customer service and would definitely recommend.

An absolute lifesaver for my 96 year old grandmother. Brilliant service throughout with a wide range of great tasting meals that she absolutely loved! Everyone we spoke to throughout the process couldn't do enough to help. Would definitley recommend!

Extraordinarily disappointed with this company. I set up and paid for my Grandmothers meals on wheels. (Invoices were always sent to my address and paid for by me). After a ‘data breach’ this company started to send bills to my elderly grandmother who was very confused and upset. I called the company to give them my details and ask that bills are not sent to her as their contract was with me. (The bill covered a time she was in hospital and meals were on hold incidentally and so the money is not in fact owed). Despite calling and complaining on three separate occasions this company have continued to harass and upset my 100 year old grandmother. It’s entirely inappropriate and and extremely upsetting. I just called again and the so-called ‘customer service’ line said they could do nothing more then send a message to the depo. They suggested it is not to do with them even though they are the customer service department for this company as ‘they don’t send out the bills’ I asked them to follow up the complaint next week to ensure the issue will be addressed as I have called three times and they have failed to take any action what so ever. Maybe understandable that I would have no faith their messages get actioned. Customer service refused saying customer service are not allowed to make outbound calls and have no way of having telephone contact with their own depot. I asked for a managers details and was told they don’t have those either. I don’t understand what customer service they actually provide as all they are able to do is leave messages…I could do that myself. I informed them that their customer services messages have been ignored on the previous three occasions I have called and all that time they continue to harass my elderly grandmother. Either incompetent or they just don’t care. Appalling.

Surprisingly delicious and varied range of meals has saved us time and money - out residents are always thrilled with the food and the team at apetito are always so friendly and helpful!

Disgusting, no thoughts for people suffering from mental health, are old and unable to trust non cash payments. Phoned up today and was told they do not accept cash payment. So much for council care for the community 😡

Great tasting food and my orders are always on time. Highly recommend!

Vom Servicecenter wurde mir mehrmals ein Feedback versprochen....es gab bisher keins.

This company is dealing in the main with older people who get upset when they get invoices sent to them for £400 when they have only had £72's worth of meals! Apetito blamed it on their cyber attack. To get it wrong because of this; not good, but to then get it wrong again when you have emailed, telephoned twice, read your email out to the lady who so called worked in 'customer service'... Need I go on? In addition the meals are tiny!!!

Bedford.
My Aunty was really looked after by the delivery staff who alerted us when she didn't answer the door. At times this was because she was poorly so we were able to take action.

The food was always hot and as described and of decent quality

Dealing with the back office team on the phone or by email was also very efficient

The only thing that would improve the service would be more flexibility with menu choices.

Like many many recent reviews, we have also been asked to pay a large bill. Nobody informed us that the direct debits were not being taken following the cyber attack. I am in the process of trying to get to the bottom of why my father now has this bill to pay despite direct debit payments being taken by Appetito.
We stopped using their service last year.
The food was often arriving too late, dried up, and sometimes luke warm which resulted in my father having to dispose of the meal leaving him to source alternative food.
In addition, my father was not offered a choice of meal choices so sometimes he wasn’t able to eat, through his dislike of what was delivered to him.
So all in all, a very negative experience whilst using apetito

Don’t use this service if you can possibly avoid it. My father has vascular dementia. Lunch turns up after 2pm often nearly 3 pm. They deliver meals on days where they are told not to ( and charge). They bill for meals not delivered, they charge full price for meals even though our council subsidises half the cost. After I raised this issue the just went ahead and took the money by direct debit anyway. In the last 3 months they have taken nearly £1000 from my fathers account. I have just tried to call their accounts department again to be told I have to wait 48 hours for them to call me back (which they never do). No doubt the response to this is that I need to call their customer service department!
Also check the calorie count on their meals, about 350 for a main meal for an adult seems very low. Thankfully my dad is not a picky eater as quality is no better than a cheap ready meal from Tesco!

If I could give a zero star rating, I would!!! DISGUSTING EXCUSE FOR A COMPANY. My mother has vascular dementia and after I had chased the company for several months about paying for her meals to no avail, we received a bill for £929.23!!! After using my own savings to pay the bill, I have now had notification saying that no bill has been paid, despite having bank evidence on my mother's account dated the 6th March. None of the departments know what they are doing they just transfer you to someone else that has no clue and can't help. DISGUSTING SERVICE! No elderly person or their relatives should have to put up with such appalling service.

This is the most shockingly, inadequate company I've ever dealt with in my life! My Mum has Alzheimer's and several times her meals failed to turn up (even when I've had email confirmation from the office that they were booked), leaving her confused, distressed and very hungry. Meals also turned up frequently on days they weren't supposed to, leading to even more confusion. Only one lady who works there has been very helpful and was equally as frustrated by me at the dreadful service (or lack of) that we received. As for the rest of the company, they don't communicate with each other or the customer and the phone operators can rarely help you. I've twice asked for a manager to contact me to explain why my Mum, an extremely vulnerable lady, has been left without her meals and to offer an apology, but to date I've had no contact other than a final bill as I've cancelled the service. Don't touch this company with a barge pole! They are shockingly incompetent and how they can get a simple service so wrong on an extremely regular basis, is mind boggling. I have to wonder how many other vulnerable customers, who don't have anyone to keep a close eye on them, have been left without food and probably charged for it!

Has anyone received a huge bill for food deliveries since a cyber attack in june 2022? I phoned their contact number on the letter but they couldn't help and sent my contact details to the depot as she said I had to deal directly with them. Still not heard. Mum has a bill of over £1,000 which it looks like they expect ASAP. I was not aware they weren't taking any DD from my mums account otherwise I would have set money aside for this. I have one very distressed mum.

I would like to comment on the service of the Gloucestershire depot. They were an amazing company providing meals for my late mother. When she was diagnosed with dementia, she could not master the use of the microwave. Apetito guaranteed her a hot meal. As the dementia progressed, she had problems swallowing and Apetito provided "Softer meals". It is such a shame they have lost their contract with Gloucestershire Council. I fear for how the vulnerable are going to cope without this service.

Mein erstes Mal war die Festtagssuppe, Tränen in den Augen vor Glück, es schmeckt nach MAMA😍!!! FLUFFIGE Nockerl, zartes Rindfleisch, Geschmack nach MEHR! Ich habe es genossen in vollen Zügen, freu mich auf die nächsten Menüs!!! Ich bin 59 Jahre, habe aufgrund einer Darmkrankheit eine Essstörung, bin stets appetitlos und unterhewichtig mit 47 kg. Bin nun wieder bester Hoffnung💖Lieferung top, alles bestens!
Danke Apetito, danke💖
LG Maya