Anyrecover Omdömen 

I purchased a Lifetime/Unlimited AnyRecover license for 2 devices. I am not using the software on multiple different computers. I reinstalled Windows several times on the same computer and later upgraded some hardware.

AnyRecover apparently counted those old installations as separate devices, and now my account shows 0/2 devices available.

I contacted support and asked them to remove or reset the old activations, because those installations no longer exist. Instead of resolving the issue, they told me that they cannot delete the connected devices and that I should purchase more devices or buy a new plan.

In my opinion, this is extremely misleading. What is the point of a “Lifetime” license if a few Windows reinstalls on your own computer can eventually force you to pay again?

I have asked them to show me exactly where in the terms of my license it says that reinstalling Windows counts as a new device and that old activations cannot be reset.

I will update this review if the company actually resolves the issue and allows me to use the Lifetime license I already paid for.

Thank you customer service, Jessie.

Great product and second to none customer service.

They were great. I’ve used them a few times to retrieve my files. One of them couldn’t get retrieved, but that’s OK. They handled everything great and helped me out. I will be continued to use them when I have technical

Quick response, to the point, thanks to Iris

I needed to cancel my subscription. It was initially difficult to discover on the website how to do that (you have to find your way to My Benefits). Once you find the answer you have to prompt verification codes to be sent to your e-address. It turned out that these were going into my spam folder but I did not realise that. So I asked AnyRecover’s customer support for help in doing it for me. Iris was brilliant. She got back to me within a matter of minutes having executed the cancellation for me and tipping me off that the issue had been verification codes landing in my spam folder. Thank goodness!

AnyRecover has great customer support, Rene was able to quickly resolve an issue I was having. I appreciate the quick turnaround.

I've had a great experience with customer support at anyRecover. Ray has been very kind and responsive and I am looking forward to seeing a real solution for the problem that I reported in repairing my audio files. I'm confident that they will come through for me!

it was good, little expensive

I emailed them because I was not sure if their product was what I was after. Well it took all of maybe 15 minutes before I got and email from Jessie explaining what I was asking. Very impressive. Sadly it was not what I was after at the moment but if I ever need anything that they are offering they will be the first one that I will look into.

The response of my request was fast and correct. The process was so smooth, Kathy was very helpful and made me the refund and reordering for another product in an easy way.

Hermosa did an excellent job in customer service. I had an issue with file recovery; she listened carefully, understood the problem, and made the right decision.

Aria is a good technical supporter

Customer service response was excellent. We went back and forth discussing my issue and came up with a resolution, The Technical Support Specialist was very helpful. Thank you Aria.

Efficient and quick answers, tha ks Aria!

Great costumer service Mr.Iris is very responsible person great service fast reply and solve problem in very easy steps

Aria was get help to cancel my subscription with one short email. Thanks

I would use extreme caution when subscribing to anything from this website. Obviously they have their hook, $7 and then to get any kind of service the amount then goes to over $50 a month. I found the service not particularly user friendly. Trying to cancel the subscription is very protracted and not easy. After finally cancelling 10 days before renewal I was surprised to discover I had still been charged - after complaining I was offered 50% refund - I then discovered I had been charged a second monthly amount that i had not been aware of and hadn’t cancelled because i didn’t know it existed. When i contacted the company no refund was offered despite the amount coming to $217. I have submitted a complaint to PayPal. I am sure some people have had a positive experience I am afraid have not.

So yes after submitting a complaint to Pay Pal a full refund for the two both subscriptions for November was given instead of the 50% you offered. So my real concern was how a second subscription for another service I did not know about had been set up so in addition to the first subscription which totalled $67 a month a second subscription for a service i had no idea about was also charged to me for $54 a month and i only really realised that they were two separate charges when i investigated why the initial fee was charged despite cancellation. i work in a extremely remote location and some of the responsibility for not noticing sooner falls to me. Doesn’t change the fact, i was being double charged. Yes this months was refunded still leaves 4 months of $54 i was charged. In conclusion you can clearly see that the rogue subscription was never used logged into and was clearly a mistake on someone’s part. My last point is that you say i did not cancel the recurring payment in time, i cancelled the subscription on your site on 24th October as the renewal date was 4th November. What you do not make clear is how much time you require to process a cancellation - i would have thought two weeks was plenty. I did not see anywhere stating you also have to log into Pay Pal and cancel subscription there too. And note cancellation is not easy, are several pop ups of are you sure you want to cancel and then having to submit a code to confirm you want a cancel, one would reasonably assume ‘cancellation’ was achieved. Thank you for your response, that still does not acknowledge any mistake on your part, and full refund was only achieved after filing a complaint with Pay Pal who found in favor of me.Its all just exhausting from the initial A.I. automated response, to having to follow up and then go through the whole process again with Pay Pal. Call me cynical but the whole process is designed to make things complicated convoluted and wear people down.

I felt the need to write a review of this company and the help I have received from Jessie
I was panicking after deleting all the photos from my SD camera card - I take roughly 200 photos a day as an inventory clerk - luckily my client arranged for me to go back to the property today so I didnt need Jessie's help after but would 100% recommend Anyrecover

As I didn't find where to cancel my subscription, I wrote a message asking how could I do it and in quite a few minutes I received an e-mail from Jessie, who kindly confirmed the subscription was already cancelled. Excellent service!