All Nippon Airways Omdömen 

I have booked a flight through Edreams.com. The flight was cancelled due coronavirus and I am still waiting for refund of fees I paid. The refund dossier has been opened on 24 April 2020 and more than 160 days have been passed. Edreams have sent to ANA multiple complaints without any response.

Superb flying experience. Seasonal menu is incredible, and service is polite and unobtrusive. My favourite!

I travel a lot and ANA is probably the most reliable and trsutworthy airline I have used. During the Covid-19 pandemics, many of my flights with different airlines were cancelled, but ANA was the promptest to refund my ticket and did not try to force me to get a voucher instead. Their in-flight service is also irreproachable.

Not the best, not the worst, but they get you there safely!

It has always been a great experience flying with ANA, even if it's economy class. I've used ANA a lot mainly for domestic travel in Japan and it has always been stress-free, efficient and punctual. I also love the Super Value Deals they do, the cheapest flight I have ever booked with them was only £40.20 to fly one-way from Chitose Sapporo Airport to Sendai Airport. I have however used them once for international travel to go from Tokyo Haneda to Frankfurt, and it was great! Crew members have always been very polite, kind and welcoming. Never had a bad journey with them. 5/5.

This has to be the best airline I fly with! They have been magnificient with their time frame of processing a refund during the Covid19 situation! Typical Japanese efficiency with the customer being of main concern! No time wasting. Last year I had a great flight with them where Ms Nagakawa was a great host on the flight! I will always use them for routes which they do and know that I can fly with confidence. The seats on their planes are very comfortable and legroom is ample. A superb airline to use! Thank you to ANA for being the best!

I had some major issues due to booking with a bad travel agency. ANA helped me resolve them. Thank you ANA.

Ana confirmation M4QVQK
I am frustrated at the unhelpful website. In addition calls to customer service KL & Spore were not productive, telling only the travel agent could contact them for changes.

I am unable to get to Singapore due to border closures to catch my flight to newark. In addition it seems my tokyo -newark segment had been cancelled for some time also.

Trying to get refund or change date of my flight due to coronavirus border closings.

Update apr 6, 2020:
Got an unexpected call from Charmine ANASingapore due to my unconfirmed 2nd leg of travel Tokyo to EWR . For some reason she was the only one who offered me options and was able to rebook my ticket for June. Thank you Charmine.
June2020> once again Charmine has proved to be an excellent staff of ANA and continues to keep track of my flight for me.
Thank you Charmine

Got stranded in Japan due to a typhoon, ANA wanted to fly me home 4 days after the typhoon ended, offered no help and was impossible to contact when they cancelled my flight. I had to go to the airport just to be able to talk to anyone from this company, and even then there was no solution. Thanks to Thai Airways who implemented new flights to people who were neglected by ANA.

Never, ever flying with them again and I would not recommend risking it to anyone.

I have been flying the air line this year for the second time.
As I fly premium Eco and also pay the price I expect more quality. Today the flight from Sydney to Tokyo there was not even a breakfast, and the lights went so late down, although Business was already down for an hour!
I don't like their unflexible way of working. Asking 5 different people for an upgrade to Business, nobody new anything gae me wrong information and then I was the person who had the problem and was blemd on. Although it was the fault of ANA because everybody gave me the wrong information.
Today I also regognized that the passangers from Japan are differently treated then the "Alians" or white nosed. Saidly...
They were very unfriedly to me in the plan. They have really not a good english that makes it really hard to get what you want. And also to get information. But they speak perfectly Japanese. I know that I am going to a different contry, but english is a must in Airplanes. This is the only language which is the correlation.
For me this trip was a disaster. I will not go ANA again.

I have flown with this airline twice and I have received nothing but positive experiences. The staff are very professional and polite and will literally do anything to make you feel comfortable. To them, you are not just a passenger, you are like a guest.

Traveling on ANA has always been a pleasure for my family. With a few trips under our belts I find that ANA provides the best bang for the buck.

Seating on most planes is spacious enough for the transpacific flights with In-seat (pay for) entertainment, available meals for purchase, clean aeroplanes, and friendly staff.

My only real warning of advice would be to make sure that when you are booking your seat that you make sure you are not booking with the caveat that, "supported by United" is not included as you may find yourself on a United Flight. My experience with United, while not horrible, provides on-par service a notch below what ANA provides.

J'ai pris plusieurs fois ANA depuis Paris vers Tokyo. Il y a finalement peu à dire car c'est la gamme supérieure de qualité de service et d'agencement de la classe éco. Le personnel est magnifique, très professionnel, toujours souriant, passant de nombreuses fois dans la nuit pour proposer une boisson. On pourra reprocher que les repas de la classe éco sont trop éco...que le prix du voyage est supérieur à la concurrence bien que cela se comprenne, surtout lorsqu'on essaye lesdits concurrents...
L'agencement des 787 est trop dense, laissant nettement moins de place aux passagers. A cause de cela je suis passé chez JAL.
Pour moi, c'est une bonne compagnie pour la classe éco.